Barry Larson | Page 9

Whoo Hoo!! Can't praise my sales person Bill enough for his patience and kindness when dealing with this crazy lady! His calm demeanor and helpful personality m Can't praise my sales person Bill enough for his patience and kindness when dealing with this crazy lady! His calm demeanor and helpful personality made this a great experience I can tell all my friends about! More

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Fantastic Experience!! To contrast any 1 star reports, I have received quite the opposite 5-star treatment on all exact points that others have called out negatively, and ha To contrast any 1 star reports, I have received quite the opposite 5-star treatment on all exact points that others have called out negatively, and have even observed great treatment of many other customers while I have been in this dealership - each and every time! (Most times stopping in is with questions I've had about the vehicle.) After driving down to the last bit of life left in my previous vehicle last November, my search for a Hyundai Santa Fe began, since this model has a great reputation. On a cold, rainy weekend, as I drove through the Burnsville lot, a great sales guy walked up to my car and asked if he could assist me. I said I was just looking at that point, but was serious about buying something. Rich Kim was so personable and I felt I could really trust him by the way he responded to my long list of questions, all while braving the cold elements outside on the lot that day. A couple weeks later I left a message late one night about a used Santa Fe listed at the Bloomington dealership, that I hoped to buy from the Burnsville dealership. Early the next morning, I was very pleasantly surprised with a return call! I checked it out in Bloomington and asked to have it transferred to the Burnsville dealership so I could deal locally. All of the Burnsville guys bent over backwards to bring the vehicle down there, and while in transit, began assisting me with financing options, searching for the best deal for me - it was obvious they were doing everything to work with my preferred terms, tight budget and high expectations. During what could have typically been a very stressful buying event, I had so much fun interacting with the entire staff there and they were all so polite and accommodating! Marco Bernini is the sales manager there - and I have received top-notch service from him and the entire crew - what a great group of individuals! They walked me through the whole process step by step in a very nice, non-patronizing way, taking time to answer every question I posed and did everything to make me feel comfortable, since this was my first vehicle purchase in 18 years! They made buying a vehicle such an easy process! I had a couple of very minor service questions since this purchase was a high mileage vehicle, yet still in excellent condition. The staff in their service department is fabulous, too! They have done everything and answered everything I have asked, taking the time to follow up with me while I've waited in the comfortable lounge area - and have even washed my Santa Fe free of charge each time! For buying a used vehicle from these guys, I sure get the greatest, most stellar treatment when I come in there - by everyone, every time - I'm treated like a queen! The whole crew is honest and I trust being able to go there for high-quality service! I could not be happier with my purchase or with the great service and treatment I have received! My very special thanks to everyone at Luther Burnsville Hyundai!! More

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Burnsville Hyundai Great experience! Our sales consultant Andrew Moosale was very knowledgeable and a pleasure to deal with. Sales Manager Marco Bernini was also fantast Great experience! Our sales consultant Andrew Moosale was very knowledgeable and a pleasure to deal with. Sales Manager Marco Bernini was also fantastic and approved a great deal for us! We highly recommend Burnsville Hyundai and wow, for the money the Hyundai Santa Fe is loaded with tons of great features and technology! We are very happy customers!!! More

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Best Car Buying Experience We Have Ever Had We found the used car we wanted, then ended up exchanging it for a lease on a 2019 Sonata. The whole team was awesome to work with. No hassles or pr We found the used car we wanted, then ended up exchanging it for a lease on a 2019 Sonata. The whole team was awesome to work with. No hassles or pressure to buy anything at any time. More

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Straightforward, Honest and Knowledgeable Buying my new Hyundai Santa Fe Ultimate 2.0 was fun, fast and easy! My husband was working, so I went in on a Saturday and said I only had an hour and Buying my new Hyundai Santa Fe Ultimate 2.0 was fun, fast and easy! My husband was working, so I went in on a Saturday and said I only had an hour and half to find a new car. I knew the criteria I was looking for and I told Jake Hornstein exactly what I wanted to accomplish in the limited time I had. Jake listened to me and gave me exactly what I asked for, going off MY agenda, not his. He was straightforward, honest, showed me the best options that met my criteria in both used and new cars, answered all my questions, never pressured me at all and did it all with a great sense of humor and happy demeanor. When my husband and I followed up the next day, Jake did not treat "us" any differently than he had treated me, treating us equally with respect. My husband does a lot of research on vehicles and in the past has seemed to know more about the cars than the salespeople we have worked with at other dealerships. That was certainly not the case this time, as Jake was extremely well versed about this vehicle, including all the new safety features and systems. He was even able to teach my husband a few things he wasn’t aware of, even though this was our third Santa Fe. We also had great interactions with Barry Larson in Finance and Tony Banse in management, a great team effort. I highly recommend Brownsville Hyundai and Jake Hornstein. More

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SPORTMODE! Was my First time buying a car and ive gotta say it was the best! Thanks to Kim and Barry the whole process was fast and easy! Was my First time buying a car and ive gotta say it was the best! Thanks to Kim and Barry the whole process was fast and easy! More

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Great experience! Luther Burnsville Hyundai does it all. From sales to service, everyone is friendly, approachable and happy to help. Rich Kim hooked us up with a gr Luther Burnsville Hyundai does it all. From sales to service, everyone is friendly, approachable and happy to help. Rich Kim hooked us up with a great deal on a Santa Fe and couldn't be more happy. Thanks to Rich and the rest of the team for making our first new car purchase a great one. See you at the next oil change! More

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It was awesome!! Absolutely great people working there! The service there was absolutely excellent!! Very friendly and knowledgeable, I would definitely refer family and friends to buy from Luther’s! When I The service there was absolutely excellent!! Very friendly and knowledgeable, I would definitely refer family and friends to buy from Luther’s! When I walked thru the door I was greeted by such a friendly guy that I felt very comfortable and confident that he could help me!! Jake Hornstein was so nice and helpful and I’m so happy with my new car!! More

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Buying a car from a "friend" instead of a "salesman". We recently purchased a new Sonata from Burnsville Hyundai. Rich Kim treated us like a friend rather than a salesman. He was a pleasure to work with We recently purchased a new Sonata from Burnsville Hyundai. Rich Kim treated us like a friend rather than a salesman. He was a pleasure to work with! He is very knowledgable, and answered all our questions. He listened to our requirements, and came up with the right car for us on the first try! His sense of humor and patience were a great change from car salesmen we have previously worked with. We were also very pleased with Tony Banse, especially when he followed through on his promise to review their price, and was able to give us a lower than expected figure. Closing with Barry Larson was smooth and easy, no high pressure to sell add-ons, just explained what was available, then let us decide which we wanted. All-in-all, a great team to work with! More

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Great Salesman Joe was extremely helpful to me and my family. It was my first time buying a car and he was very laid back and didn’t put any pressure on me when it c Joe was extremely helpful to me and my family. It was my first time buying a car and he was very laid back and didn’t put any pressure on me when it came to looking around. He was very personable and after looking at other dealerships and dealing with other salesmen we really wanted to make sure we got my car from Joe. A salesman truly makes or breaks a car shopping experience! Thank you! More

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