Barry Schwerdt

I recently visited Shottenkirk Toyota in Weatherford, and I had the pleasure of working with Mike Pfender as my service advisor. Mike was professional, knowledgeable, and courteous throughout the entire proc I had the pleasure of working with Mike Pfender as my service advisor. Mike was professional, knowledgeable, and courteous throughout the entire process. He explained everything clearly, kept me informed, and made sure the service was completed efficiently. His attention to detail and commitment to customer satisfaction truly stood out. If you need service, I highly recommend asking for Mike—he goes above and beyond! More

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Saw a 2024Tundra Hybrid at a price I was interested in . Made appt with Kevin Christain.Drove 1 hour to the dealership. After test diving ,was told that the price was Jacked up nearly 5 thousand by totally Made appt with Kevin Christain.Drove 1 hour to the dealership. After test diving ,was told that the price was Jacked up nearly 5 thousand by totally unnecessary add on . Was told that those were not negotiable. Was not informed that Toyota has nearly 10000 dollars worth incentives . Was not even offered incentives.In fact a very rude Finance guy Ameer Bosawani was brought in to deter me from my coice . He started throwing very steep prices on different other truck. When I told him I only wanted the one I liked and at the price mentioned.He told us ," we'll be in touch with you". It was a well planned lie to save that truck for somebody. We left.And sure enough I saw that today that truck was sold to Amy wells,acquaintance of Klinton Kueter and Kevin Christian. No wonder I was deterred from making any deals or offers. Lee Mitchell called ,acing like he was going to help,but its all fabricated games and lies that are played at Shotterkirk Toyota in Weatherford. The Managers Barry ,Josh or Lee never ever returned call. Even a sales person David Garza was involved in this,who I talked to but was full of Lies. How can peolpe sleep at night after so much lies and deceits. Buyers be aware .This is a Shady dealership with very Shady business. There is NO Transparency or Honesty .at this dealership. Maybe you had positive feedback,but this is our experience. Will not even give them any star rating. More

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Manny is the MAN! Come and see him and he will get you taken care of quickly and efficiently! Come and see him and he will get you taken care of quickly and efficiently! More

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It has been the worst experience and i have left several messages for Berry Shottenkirk with no response messages for Berry Shottenkirk with no response More

by Dianna01 Verified Customer Verified Customer

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As your clients we have purchased 5 vehicles from this location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that time another customer was bad mouthing the length of time it was taking. Although it was taking longer than normal we were not letting her attitude influence our visit. This recent visit was different. We had an appointment at 9:30. We paid our bill and returned to our truck at 11:56. 2.5 hours after our time slot which was, according to you, an appropriate time. Is this a case of overbooking? The same afternoon, Monday the 19th, I left a voicemail for Mr. Mike Kessler to return my call. On Wednesday the 21st, I left a second voicemail this time for Mr. Barry Schwerdt to return my call. I am writing this on Friday the 23rd and I have yet to hear from either gentlemen. We are so disappointed and feel certain this is not acceptable customer service standards. More

by CINDY.RUSSELL79 Verified Customer Verified Customer

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Dishonest, misleading, dodgy, false, totally corrupted sales staff. Trust them as far as you can throw them. Service and Parts much better. sales staff. Trust them as far as you can throw them. Service and Parts much better. More

by sctdny Verified Customer Verified Customer

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Dread the buying experience! ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman su ! Financed a used $30K truck. Prior to delivery, it had to go into the shop for a few repairs, alignment, new front tires, and detail. The salesman suggested giving him a week to get it done. We waited to finalize for a week. Headed back to the dealership, waited 5 more hours for a detail. took delivery of the truck, drove 3/4 of the way home and the truck broke down. Fuel rail problems, turbo problems, DEF fuel problems. Since it was 9PM and the day before they were closed for a day, I texted my salesman and sent all the photos of the issue from the code reader. During the middle of the week, I got a text saying he had spoken to his service department and they suggested I bring the truck back. I exclaimed that the truck is basically not driveable at this point without having some safety concerns. We arranged to drive it in on the following Saturday. When I got there, he suggested taking the truck back to service and get it on their computer. They took it back for 3+ hours and he came back and said the truck has more issues than the code reader said, and suggested I look at another truck much newer and very very expensive, $70K. He suggested another truck in my range and we test drove it. I said I was not sure about this truck and its customizations. I said it is worth seeing what we could do to get into this one. He came back later and said," we can trade you out of your current truck". I was confused as I had not even been able to drive this one home before it broke down. He said there were only 2 options; get into a new truck for $70K+ and we trade you out of the one you have. The only thing is, this truck is now not worth as much as you paid for it, which would require some funds for a new down payment. I told him it was not an option as I didn't have anymore funds. He said if I bought the powertrain warranty, this wouldn't be an issue. I said I couldn't afford a warranty which would increase the monthly payment by upwards of $100+ more dollars. He said, "sorry those are your options". I repeated 3 or 4 times, are you comfortable having me drive away with a life safety issue that could break down or hurt me driving it home. He said they couldn't really do more for me at that point. The original salesman said he would talk to his General Manager when he got in on the following Tuesday, which he did not, since I didn't get a call or text from him. Each week I text the salesman, called and left messages with the front desk person to escalate my concern to the General Manager. 4 weeks later, the truck is now showing an additional limp code which reduces the speed to 5mph. Since I am 2 hours north, I took the truck to Shottenkirk in Prosper for a full evaluation and they came back with $11K worth of repairs. Just some of the repairs are; ECU update, drive belt replace, leaking rear pinion seal, steering damper, all 4 shock replacement, steering box!!!, and DEF System repair/replace!!! etc... and the list goes on. Currently, I am left with a truck I can't drive, repairs I can't afford. a dealership that does not seem to care about my safety. In my best evaluation, they take in trucks with "known" issues, pass off the issue to the new buyer, which in turn passes off the repair cost to the newly signed warranty company. Rationality says any seller would use this loophole to save a buck and in this case benefit from the transaction financially. If I have to tell you to make sure you get a warranty, it might help you down the road but it also absolves the dealer from doing their on costly repairs to get it sellable. More

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Worst customer service on the planet never again will I ever go back. They make fools of themselves ever go back. They make fools of themselves More

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From the general manager and finance to my salesman, they all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definite all did an excellent job taking care of my deal. They worked harder than any dealership I have been to to make sure I got the deal I wanted. Definitely recommend this group in Weatherford! Go see Alex Caraway for your next vehicle. More

by jch_1120 Verified Customer Verified Customer

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All staff members were professional and helpful in finding me exactly what I was looking for. They went above & beyond to make sure I was happy. finding me exactly what I was looking for. They went above & beyond to make sure I was happy. More

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