Basil Rabie | Page 7

Sale men sucks. Cero profesionalismo. The guy who does the entire paper work his amazing. Dealer is clean and is good. In one moment dealer ask for something and in Cero profesionalismo. The guy who does the entire paper work his amazing. Dealer is clean and is good. In one moment dealer ask for something and in the next moment they ask for something different (Not have knowledge about the RIGTH paper work need to be done with the exact description). More

by JONATHAN Hernandez Verified Customer Verified Customer

Helpful 0

Report | Print

The Follow-up service did not match the sales experience. Not impressed and won't recommend. Not impressed and won't recommend. More

by PASTORKURT Verified Customer Verified Customer

Helpful 0

Report | Print

I have been with Toyota faithfully and happily since 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great 2007. I started at Atlantic Toyota mostly due to Timothy Keehner in service; then, I switched to Advantage Toyota because they offered lots of great incentives. They matched me with Basil Rabie. He was great! Upfront, honest, fair--a real staunch negotiator, funny, kind, helpful and accommodating. I started going there from that point forward mostly because of the ethics that Basil brings to the table. He's fast, efficient, smart and delivers on his promise. Unfortunately, Basil was on vacation when my Highlander was ready for pick up. I said I would only do the deal if Basil got the commission. They said, oh well, we'll help you instead. I insisted on waiting till he returned from vacation and they gave me a hard time. In particular Ross Finkelstein --yes I spelled it right Ross like you told me to on the complaint ;-)--who's surley, cold, sneaky, evasive and generally uncooperative. Next on the list: Shermica Malcom, a veteran supposedly for 23 plus or minus years at Toyota. She yelled at me when I stook up for Basil, see management and he had some differences and he was essentially blackballed on two deals that I put together with Basil on Tuesday! I was upset. I called Basil to find out what was going on at the encouragement of one Mr. Finkelstein. He dared me to call him; so , I did. He said he hadn't checked in with Toyota because he was on vacation. However, last night, Basil had promised me he'd call first thing in the morning though he was not technically allowed to complete the transaction I started with him. I put $200 down Tuesday night on a pearl white with gray interior Highlander for 36 mo lease at $483/mo for my two impoverished brothers to share--Merry Christmas!; and, $500 down the prior week on a metallic silver Highlander with gray interior for me. Shermica yelled at me and pointed her pen at me in a private room like a red headed step child! Out of sight of the cameras in an office. She had combative body language and voice. She said Basil was going to get in big trouble because of me! I said if they jeopardized him I'd tell corporate. She said if Basil goes to her party that she'll kick him out! Immature and vindictive, unprofessional all around. They said fine. I Where do I start with Tom Coppola? Making reference to the cameras. Ross called me irrational because I wanted my money back. I told them I wanted the car released to Atlantic. He said fine then re-negged. Ross stared me down and called me ma'am. unreal disrespect. I was going to buy a Prius, lease tw count them TWO Highlanders. I said calmly but firmly that I would walk if Basil didn't get the deal. They said and I quote "no problem." Forget these guys don't waste your time. Poor Basil. More

Helpful 0

Report | Print

Great , fast , convenient , easy to set up and schedule appointments , have been a long time Toyota customer and will continue to be a customer of the quality of the cars continues to be as good as they ar appointments , have been a long time Toyota customer and will continue to be a customer of the quality of the cars continues to be as good as they are as well as the service packages. More

Helpful 0

Report | Print

A very positive experience. We had been clients of Atlantic Toyota for 23 years but Basil and team from advantage won us over. He was awesome to deal with. Atlantic Toyota for 23 years but Basil and team from advantage won us over. He was awesome to deal with. More

by CHRISDANO Verified Customer Verified Customer

Helpful 0

Report | Print

People are accommodating, and I like it they have coffee while customers are waiting. My agent is very friendly. while customers are waiting. My agent is very friendly. More

by TATCHME Verified Customer Verified Customer

Helpful 0

Report | Print

I don’t like going there for service ppl are friendly but my car is always dirty when I get it back. At least run it through the wash my car is always dirty when I get it back. At least run it through the wash More

by SHERYLVI Verified Customer Verified Customer

Helpful 0

Report | Print

Basil , the sale consultant that assist me and my family was very helpful to us was very helpful to us More

by CPAM59 Verified Customer Verified Customer

Helpful 0

Report | Print

Mr. Brabie was very helpful to me and my family in the process of buying the car process of buying the car More

by CPAM59 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent services rendered. Keep it up, looking up for the service. Thank you so much. the service. Thank you so much. More

by CODIA5 Verified Customer Verified Customer

Helpful 0

Report | Print