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Shermica Malcolm
Shermica Malcolm
Sales Manager
Advantage Toyota Valley Stream
400 W Sunrise Highway
Valley Stream, NY 11581
199 Reviews
Dealing with Sales Manager Shermica Malcolm is always a pleasure; easygoing and fun, she simplifies and adds an element of calmness to the car-buying process. (516) 837-7651 or smalcolm@aagny.net .
Read moreDealership Experience
12 yrs, 2 mos
Industry Experience
28 yrs, 2 mos
Specialties & Trainings
Management
Sales
Employee Video
199 Reviews
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199 Reviews of Shermica Malcolm
July 04, 2026
ABSOLUTELY DO NOT BUY FROM VALLEY STREAM ADVANTAGE TOYOTA. This is the second vehicle I’ve purchased from this dealership in just six months because I trusted Jason based on my first experience. Un TOYOTA. This is the second vehicle I’ve purchased from this dealership in just six months because I trusted Jason based on my first experience. Unfortunately, this time was completely different. Before finalizing the purchase, I asked Jason if there was any way he could get me lifetime access to the Toyota Remote Connect app without having to pay the subscription. He agreed and even confirmed it in our text messages, so I had every reason to believe he would follow through. The moment the deal was completed, everything changed. When I contacted him afterward about what he had agreed to, he completely switched up. Instead of honoring what he told me, he brushed me off and said, “Go figure it out and let me know.” That’s not the kind of customer service you expect, especially as a returning customer purchasing my second vehicle from this dealership within six months. Jessica was also involved during the sales process, and overall I left feeling that once the paperwork was signed, keeping promises to the customer was no longer a priority. I also spoke with the sales manager, Shermica Malcolm, regarding the situation. Rather than trying to resolve the issue professionally, I found her attitude dismissive and unprofessional. During our conversation, she told me, “Make sure you write my name in the review. I’ll just get it deleted.” I found that response concerning and completely inappropriate from someone in a management position. The issue isn’t just the remote app subscription—it’s making promises to earn a sale and then backing away afterward. I have the text messages showing what was agreed to, which makes the experience even more disappointing. I will never return to Valley Stream Advantage Toyota, and I cannot recommend this dealership to anyone. If you decide to buy a vehicle here, make sure every promise is documented and honored before you sign anything. More
by Hussnain3036
December 28, 2025
Shermika and everyone at the dealership was great to work with. I felt very comfortable throughout the whole process from beginning to end. with. I felt very comfortable throughout the whole process from beginning to end. More
by syedvarb
Verified CustomerOther Employees Tagged: Selina Vicente
December 23, 2025
Great experience. Went straight into negotiation, no hassle. Everyone was nice and not pushy like other dealerships. They even stayed later to get the paperwork done s Went straight into negotiation, no hassle. Everyone was nice and not pushy like other dealerships. They even stayed later to get the paperwork done so I could take the car home same day. More
by ELIZABETH.G22
Other Employees Tagged: Carlos Andújar
November 26, 2025
Special thanks to Akiera Chapman and her boss for the quick and professional service wonderful, wonderful quick and professional service wonderful, wonderful More
by lebowitz.solomon
Other Employees Tagged: Erinson Duran , Akiera Chapman
November 23, 2025
This dealer is convenient but not forthcoming in their price one must do their research before dealing with them price one must do their research before dealing with them More
by perzeepeach
Other Employees Tagged: Travis Cobbs
November 21, 2025
Andy helped me with my tire pressure light being on and also with another discrepancy. Everything was done in a timely matter. also with another discrepancy. Everything was done in a timely matter. More
by aquahorse
Other Employees Tagged: Andy Zollinger
October 08, 2025
It was is my dream to buy a brand new car. Toyota let me realize my dream. Even if the rate is a little high, I am working hard to be up to date. God bless you all! Toyota let me realize my dream. Even if the rate is a little high, I am working hard to be up to date. God bless you all! More
by MACEUSF
Other Employees Tagged: Frank Hussain, Andy Zollinger, Femi Osewa, Al Toussaint, Xavier Ascencio, Angelina Parag, Tommy MacFall, Jermaine West, Reputation 1
October 04, 2025
Everyone at the dealership was so helpful. They wert above and beyond to get me the car I wanted and made sure everything was setup inside and on my app They wert above and beyond to get me the car I wanted and made sure everything was setup inside and on my app More
by Nissansforever12
Other Employees Tagged: Frank Hussain, Tom Coppola, Ross Finkelstein, Tommy MacFall
October 03, 2025
Throughout the process my trust was significantly eroded by the actions of various staff members. by the actions of various staff members. More
by E
Other Employees Tagged: Edward Flores, Femi Osewa, Selina Vicente , Owen O. Gibson
September 27, 2025
I am very happy with the service that I received at the dealership. This my 5th Highlander I brought from you guys dealership. This my 5th Highlander I brought from you guys More
by CD5538
Other Employees Tagged: Frank Hussain, Edward Flores, Will Ocasio, William Baumgardner, Ross Finkelstein, Jermaine West
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