Beau Schwartz

Initially, we had a decent buying experience with Suntrup VW and Kainoa Layton our salesman on 8/5/25. We were told that the vehicle needed to be inspected/repaired to past Safety and Emissions. We didn't re VW and Kainoa Layton our salesman on 8/5/25. We were told that the vehicle needed to be inspected/repaired to past Safety and Emissions. We didn't receive our vehicle back until 9/1 when we drove 45 minutes to pick up the vehicle “completely fixed” per the assurance of Service Manager Rick. Five days later on 9/6, we broke down on the highway while bringing it back to Suntrup VW because it was overheating with engine lights aglow and spitting coolant and oil everywhere. We spent 6 hours waiting to be towed back to the dealership and naively decided to give Suntrup another chance to remedy this. The Jeep was again in their shop for several more weeks. We got it back on 9/22 and surprise: Suntrup VW and their service department let us drive this vehicle with a broken drag-link, the worst one our mechanic has ever seen! This defect/damage is not something that could be missed in an honestly COMPLETED Safety Inspection- which would have immediately found/fixed this major safety issue when they had it for the first 4 weeks and supposedly did thorough dealer, safety and emissions inspections. The irony is that the drag-link is a fairly cheap repair ~$360, but this FAILURE while driving WOULD CAUSE US TO LOSE COMPLETE STEERING CONTROL before being thrown around the highway and KILLING US AND EVERYONE AROUND US DRIVING!! I am so angry that I sent my husband to work in this vehicle and drove my young CHILDREN all over St. Louis in a LITERAL ACCIDENT WAITING TO HAPPEN due the dishonesty, ignorance, incompetence, and lack of regard for human safety from Suntrup! Thank God we got it to our mechanic early on 9/23 to find this out or we never would have know until we CRASHED and BURNED due to Suntrup pencil whipping their safety and emissions inspections. Our mechanic said that there’s NO WAY IN xxxx he would drive this Jeep like that and he advised that we don't drive it either- it needs to be towed back to the dealer. SUNTRUP VW is now ignoring our calls and wont return our requests for refund or remedy. Our mechanic also found leaking axle seals (3 of 4) which should’ve been spotted on brake/rotor repairs in the first month that Suntrup VW had the Jeep and told us they were doing the repairs. We are in complete disgust and disbelief at the lack of honesty, concern for others safety, quality workmanship, and time and money already invested/wasted in what should’ve been a great experience buying a vehicle with a dealership that we trusted. Per MO State Highway Patrol, Safety and Emissions on this vehicle should NEVER have passed in its current condition. I will now make it my personal mission that NO ONE will ever receive an inferior quality vehicle that could KILL them due to this dealership's (or any other dealers) negligence. Rick Thayer (Service Mgr.), Beau Schwartz (Sales Mgr.), Kainoa Layton (sales) and anyone else at SunTRAP VW that wont return our calls, READ IT HERE: lawyers, MO State HP Troop C, and MO Attorney General have been contacted. News media is next. BUYERS BEWARE!!! Your life could literally be in danger buying a vehicle from Suntrup!!! More

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We had a great experience buying a used vehicle from Suntrup Volkswagen. Kai made the entire process easy and took care of us along the way. I would definitely recommend Suntrup Volkswagen and Kai to an Suntrup Volkswagen. Kai made the entire process easy and took care of us along the way. I would definitely recommend Suntrup Volkswagen and Kai to anyone looking for a great deal on a vehicle with a seamless car buying experience. More

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KAINOA(Client Advisor/Sales Rep), Beau(Manager) and AJ (Finance Manager) really were all so amazing. I had an appointment with Kainoa and was immediately attentive and had my car interest pulled up ready (Finance Manager) really were all so amazing. I had an appointment with Kainoa and was immediately attentive and had my car interest pulled up ready for me to test drive it. He was knowledgeable about the car, its features and throughly explained differences in car model options. I was a little nervous going through the process of purchasing but Kainoa often encouraged me through it and did his best to work with the manager Beau to fit within my budget. Beau was kind and did what he could to work through details of the paperwork. Once it was sent to the financial manager AJ their consistent effort to help flowed. AJ really worked through details and explained what needed to get the appropriate payment amount. I am so grateful to the Suntrup Volkswagen team for bringing relief & peace to a stressful situation. I highly recommend Kainoa for your car needs! More

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My wife and I had been car shopping all day. Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We Suntrup was going to be the final stop of the day before we made a decision. I was blown away with Kainoas amazing customer friendly salesmanship. We test drove 3 different vehicles and he made sure we knew everything we needed to know about each one. The rest of the team was very friendly and made the experience fun. I normally dread car shopping, but I am so happy we chose Suntrup for our next family vehicle. Thanks again Kai for all of your expertise. I will always refer anyone to Suntrup! More

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Always the best customer service and no sales pressure conversations. This is our 2nd vehicle with Suntrup VW and they have a customer for life with us. conversations. This is our 2nd vehicle with Suntrup VW and they have a customer for life with us. More

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Had another amazing experience with Blaze! My husband and I have been buying vehicles from this dealership for 10 years! Blaze has been our advisor for the past few vehicles and has been absol My husband and I have been buying vehicles from this dealership for 10 years! Blaze has been our advisor for the past few vehicles and has been absolutely the BEST! He has our best interest in mind and always makes sure we are happy with our purchase! Super knowledgeable and does what he can for his customers! One thousand percent recommend Blaze for your buying car needs! You won’t be disappointed!! ☺️ More

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If 0 stars could be given I would. The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us the wrong title paperwork and information for a car we did NOT purchase. They recognized their mistake partially when I was called back to their office a week later for updated paperwork - but no updated title paperwork and we had already registered our vehicle and purchased plates. So 2 years later we are thinking about trading in the vehicle and we notice we do not have a title. I was also made aware that my plates were expired but I had received no paperwork from the DMV reminding of the need to renew. This was because they were not appropriately registered!!!!!! I brought it to the dealerships attention and was initially presented with meeting with AJ in finance. He completely disregarded our need for attention to this important issue and was too focused on his sale he was in the middle of and waiting on something - essentially telling us we would need to leave when he received whatever it was he was waiting on for the sale. He took the paperwork and said he would work on it and sent us on our way. At the beginning of April we got new paperwork together and signed to be sent off to the Department of Motor Vehicles. I heard back on May 27th that my title had arrived and we made plans for them to deliver my title that day to my house. I did not receive it and inquired a couple days later to which I was told that they actually had not received it. It was now June 17th and I contacted the DMV inquiring about my title to which I was told that the DMV mailed it on the 16th of May and Suntrup should have it by now. I messaged them inquiring about my title and was ignored. The next morning at 7am UPS rings my doorbell delivering my title. I continue to be ignored about plates and any compensation for this nightmare. I would have never purchased from here if I knew what a nightmare situation this would be. Oh, and don't even try to talk to anyone else at the dealership because they do not communicate and can't give you any answers if the main contact is not present. An absolute nightmare. I was going to trade my vehicle 6 months ago, but now, the miles and wear and tear are going to be too much thanks to this mishap from this dealership. If you look at the reviews carefully, you will see I am not the only person with a title issue!! Beware! More

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Zach is amazing and makes sure the deal goes down and this is my second Volkswagen and won't work with anyone else. this is my second Volkswagen and won't work with anyone else. More

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Suntrup is all about helping their potential customers. They generally care about giving you the best deal. I'd like to thank Tony Simmons and finance manager AJ They generally care about giving you the best deal. I'd like to thank Tony Simmons and finance manager AJ More

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another great experience buying the car ive been looking for! kai was awesome. i will be buying my next car from here too. for! kai was awesome. i will be buying my next car from here too. More

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