Becky Stenson | Page 16

Top notch service by great staff. They are taking extra precautionary measures to ensure clients & staff are safe & comfortable. Thank you for 10+ years of great service. precautionary measures to ensure clients & staff are safe & comfortable. Thank you for 10+ years of great service. More

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Denis did a great job. Very pleasant and professional and knew the products. She made My sons first car purchase very wonderful. She even called me after hours! I would deal with her again! knew the products. She made My sons first car purchase very wonderful. She even called me after hours! I would deal with her again! More

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Russell Lawrence is our sales professional and we’ve purchased more than a have a dozen cars from him. He’s excellent. He reflects the mission of service that makes car buying a pleasurable experience. purchased more than a have a dozen cars from him. He’s excellent. He reflects the mission of service that makes car buying a pleasurable experience. More

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Friendly, Efficient, Professional (FEP) My 12/26/19 Review: It was a FEP experience. From the Service Checkin to checkout, everything was GREAT. I had the feeling of being with caring peop My 12/26/19 Review: It was a FEP experience. From the Service Checkin to checkout, everything was GREAT. I had the feeling of being with caring people, for whom there was a serious commitment to taking care of customers. People knew what they were doing....... Celeste was SUPER!!!!! More

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Michael Shteyn was so very helpful and knowledgeable. He has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purcha has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purchase process Fun, easy and enjoyable. He put a big bow on my car and made the experience special. Even offered to take pictures until I got one that was “just right.” The financing part could have run more smoothly as they had other people’s information in my folder. Also I had already met and established a relationship with John Cadle on a day I came to test drive the car. However on the day I came to purchase I was told that I could not work with him because of dealership rules. I find that extremely disappointing as you should have a choice of who you want to work with. I work in healthcare and if someone chose me as a provider, it would be Unprofessional to tell the consumer that they cannot work with me because of my workplace rules and have the consumer work with someone who they may not know or trust. If you want people to keep working with your dealership you may want to reconsider these rules. More

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Bob was awesome! Bob, it was a pleasure working with you. I am happy to refer my family and friends to you and Lexus of Wayzata. I love my car! Bob, it was a pleasure working with you. I am happy to refer my family and friends to you and Lexus of Wayzata. I love my car! More

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Jamie and Becky were extremely helpful! My experience with Lexus of Wayzata from start to finish was superb. They assisted in finding the exact vehicle that I was seeking.. Every person inv My experience with Lexus of Wayzata from start to finish was superb. They assisted in finding the exact vehicle that I was seeking.. Every person involved was very helpful. It was very clear that their purpose was to provide a great experience and the find the right vehicle and they did! GLC More

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Purchased new RX350 This is our 5th Lexus purchased at Lexus of Wayzata. Our previous sales person retired. This time we worked with Bob Horwitz. We looooooved Bob! He wa This is our 5th Lexus purchased at Lexus of Wayzata. Our previous sales person retired. This time we worked with Bob Horwitz. We looooooved Bob! He was easy-going, good sense of humor, great customer service...and just a good guy. He even took care of me on his day off, answering emails, text and phone calls! Would definitely work with Bob again. More

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Exhaustive sale........ Leaving another brand behind after 5 cars, I visited the dealership OFTEN, took a LOT of test rides and presented a LOT of questions. Kameron McGee, B Leaving another brand behind after 5 cars, I visited the dealership OFTEN, took a LOT of test rides and presented a LOT of questions. Kameron McGee, Bob Horwitz and Mike Dalton were very helpful and patient. Other personel answered my questions although I wasn't their customer. All explained the brand, models and the dealership. Although I'm cynical by nature, they won me over with their sincereity and low pressure demeanor. Bob Horwitz continues to follow up on a couple of loose ends and is as attentive to my satisfaction as he was before the sale. When I finally did commit to a sale, a problem came up as the credit burea did not unfreeze my information as requested. Sergio Pena and Becky Stenson advised there was no problem and we proceded with the deal. DId I get the best deal possible? Don't know........But I had confidence that the staff was interested in my continued satisfaction and that they were proud of their product. The monthly lease payment was what I wanted to spend............... More

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Ignacio and Becky worked very hard to do whatever it took to help us make the best buying decision for our family. We are very happy with our purchase! Highly recommended! to help us make the best buying decision for our family. We are very happy with our purchase! Highly recommended! More

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