Bekah Huey | Page 11

Amazing service! Came in here for an oil change, tire rotation and other typical maintenance services. Turned out my brake pads were dangerously worn thin, they inform Came in here for an oil change, tire rotation and other typical maintenance services. Turned out my brake pads were dangerously worn thin, they informed me and were able to install new brakes pads fairly quick! My phone was low battery during the wait but luckily they even had a little station in the lounge area with a bunch of phone chargers for the customers which was awesome too! Great service and my service advisor Zab was super friendly. More

by KMCGEE987 Verified Customer Verified Customer

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Routine maintenance I like Roseville Toyota service because they are efficient and normally very fast. I have used this center for several years and is one of the reasons I like Roseville Toyota service because they are efficient and normally very fast. I have used this center for several years and is one of the reasons that I have purchased two new vehicles from this dealership. More

by M Atkinson Verified Customer Verified Customer

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Always a smooth process with great customer service service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i service has always been as fast as they can do it, quality is excellent, customer service is professional and excellent and very helpful every time i have needed it. More

by JUSTIN_WESTCOST Verified Customer Verified Customer

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Fast service Our vehicle maintenance service was performed and finished before the agreed time. The service department has continually met or exceeded my expectati Our vehicle maintenance service was performed and finished before the agreed time. The service department has continually met or exceeded my expectations. We will be continuing to bring our vehicles to this facility. Service advisor was attentive and friendly. However, during our wait in your facility a salesman approached my wife and I and was rather fresh with my wife. If I didn’t have such great history with this dealership or didn’t understand the nature of car salesmen I would have caused a scene. I do not expect that type of behavior at such a first rate dealership. My wife will not be leaving the service department if she ever comes back. This type of behavior is not congruent with retaining customers. I did not complain at the time of service due to not wanting to deal with more salesmen attempting to justify this experience. This experience, however, does not effect my appreciation for the service department. More

by LEVINGREG Verified Customer Verified Customer

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Sunday crew was amazing I was fortunate enough to be accommodated on a Sunday without an appointment. Rebekah Huey and Barbara we're very courteous, professional and friendly I was fortunate enough to be accommodated on a Sunday without an appointment. Rebekah Huey and Barbara we're very courteous, professional and friendly. They make a great team. I was with my pregnant friend and her 4 years old. There was so much at the dealer to keep them occupied that the time just flew by. Having a cafe and boutique is convenient. More

by Reyna W. Verified Customer Verified Customer

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Highly Recommend! I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tir I've loved the Toyota service center from the very first time I had service in Roseville. I recommend getting all service done here, even your new tires. More

by Trina Verified Customer Verified Customer

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Slow Service It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the It took 25 min just to get checked in and then I was told my oil change would take 1.5 hours. After 2 hours of not hearing anything I went back to the service advisor and discovered my truck was done and my paperwork was just sitting there in a stack of papers. This makes me wonder how much longer I would have waited if I hadn’t went to check on the status??? More

by jim.davis0 Verified Customer Verified Customer

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Probably not This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and This the 3rd or 4th time I have had my truck in for service and the second time I have gotten it back with greasy hand and arm prints on the door and center console. The first time I showed a service advisor. This time I did not because it seems like standard operating procedure. It was not the service advisors fault they were easy to deal with and helpful. More

by ftcurtis Verified Customer Verified Customer

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oil change, tire rotation and safty check I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repair I know that there are multi-point inspections when these services are done. But when I received my vehicle one of my rear reverse light was not repaired. I failed to inform the service writer about the light when I bought the vehicle in.. I did ask about the light when I picked the vehicle up. I was informed that he was sure it was taken care of from the inspection of the vehicle. I found that it was not repaired and the vehicle was not washed as promised. I have always received excellent service from Roseville Toyota and will continue to have my vehicle repaired there. I believe this was a one time incident, but I felt it should be noted. I would have had the problem taken care of at that time but due to time restraints I could not. More

by r.pyles Verified Customer Verified Customer

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Hassle-Free and Courteous I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming l I have used Roseville Toyota as my primary service provider because of their professional and courteous staff, friendly service, and their welcoming lobby and cafe. More

by ANNETTEELAND Verified Customer Verified Customer

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