Ben Buchanan | Page 40

Unreal how poor my experience was from start to finish. My vehicle was in your possession for nearly 2 weeks, nothing was done, nothing was checked, Ben checked my car in left no notes on what I brought th My vehicle was in your possession for nearly 2 weeks, nothing was done, nothing was checked, Ben checked my car in left no notes on what I brought the Vehicle in for. After a week of no communication I had to call only to find nothing had even been looked at. After that I was told I'd have to leave the vehicle with you for FOUR WEEKS to have the transmission diagnosed, not fixed, diagnosed. When I came to pick up the vehicle your ENTIRE staff acted like they had never had someone pick up a vehicle from service before, your team scrambled incompetently for 30 minutes teaching for my key that they'd lost. I will never work with this dealership in any way, I'll just go to Al Packer, couldn't possible be more careless than this dealership. More

by Will Reed Verified Customer Verified Customer

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Great salesman Ben but you mechanic are not experienced I had my car there 4 times not good!??!! had my car there 4 times not good!??!! More

by cf3399h3 Verified Customer Verified Customer

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The service center is run very efficiently. Service advisors are very professional. Prices are fair. Service advisors are very professional. Prices are fair. More

by sacredsaabnyc Verified Customer Verified Customer

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Have been getting superb service here for over 20 years. Great people, great service. I could not ask for more courtesy and concern. Great people, great service. I could not ask for more courtesy and concern. More

by REEDJUDY Verified Customer Verified Customer

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I always get greeted with a smile Buchanan takes good care of me Even though I drive a fleet car. care of me Even though I drive a fleet car. More

by John.vanruitenbeek Verified Customer Verified Customer

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I always go see Ben when I need anything done with my car. He’s always so pleasant and helpful. Just took my car in for a 100k mile service and my car is running just like the day I got it! car. He’s always so pleasant and helpful. Just took my car in for a 100k mile service and my car is running just like the day I got it! More

by Milburn334 Verified Customer Verified Customer

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Professional and courteous service. The repair was completed perfectly and in a timely manner. Ben understood my concerns and made sure I understood the repair procedure and cost. The repair was completed perfectly and in a timely manner. Ben understood my concerns and made sure I understood the repair procedure and cost. More

by BENEDETTO11 Verified Customer Verified Customer

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HAD A PROBLEM WITH LEAKS IN MY TRUNK! HAD TO COME BACK 4 TIMES! Was finally TAKEN CARE OF HAD TO COME BACK 4 TIMES! Was finally TAKEN CARE OF More

by Joeybklyn123 Verified Customer Verified Customer

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Wayne Akers Ford they are customer service friendly, for me personally the manager take Time out to make sure I understand any concerns I have, thank you. me personally the manager take Time out to make sure I understand any concerns I have, thank you. More

by JACKIED002000 Verified Customer Verified Customer

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Unhappy with service. Driving the car still feels the same as before since replacing the battery Driving the car still feels the same as before since replacing the battery More

by Dr1dreff Verified Customer Verified Customer

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