Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan | Page 59

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
691 Reviews
4.7

691 Reviews

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691 Reviews of Ben Buchanan

May 18, 2022

Dealership Rating
Employee Rating

I was very disappointed with the service being charged $200 for nothing to tell me what I knew was already wrong with the car More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jim Domino, Frank Nieves

May 19, 2022

Wayne Akers Ford responded

Without your information, we are unable to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@wayneakers.com or responding directly to this review with the requested information. We hope to hear back from you soon.

May 17, 2022

Dealership Rating
Employee Rating

The service was good. My time waiting was acceptable for the service the car needed. More

by colonubaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 17, 2022

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

May 18, 2022

colonubaldo responded

Thanks

May 16, 2022

Dealership Rating
Employee Rating

Ben was friendly and professional he offered shuttle service as I had additional recall service on my 2020 F- 150 👍 More

by REUAB55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 16, 2022

Wayne Akers Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2022

Dealership Rating
Employee Rating

I feel comfortable leaving my car with Wayne Akers. I feel I can trust them. More

by Laurenabbywh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix, Danielle Mcdiarmid , Jim Domino, Alex Hobgood, Frank Nieves, Faith Vanhof

May 16, 2022

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

May 15, 2022

Dealership Rating
Employee Rating

Although it took a long time for parts because of supply chain the work was done completely and seems to be running fine(although I don’t want to put a hex on work). Now for my service tech adviser Ben…he k More

by RSJSALEEBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Domino, Gideon

May 16, 2022

Wayne Akers Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 11, 2022

Dealership Rating
Employee Rating

As per usual, my main service man, Ben Buchanan, did not disappoint. I pulled in for advice on my tires and he confirmed that I was due for a new set. He ordered my new tires and they were installed promptl More

by JoAnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2022

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

May 12, 2022

JoAnn responded

For more than 25 years Wayne Akers has been the dealership I know I can count on for sales, and more importantly, service.

May 10, 2022

Dealership Rating
Employee Rating

Experience was easy, and efficient. I would definitely recommend the Service Department at Wayne Akers Ford to everyone. More

by Rtinari44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 10, 2022

Dealership Rating
Employee Rating

Ben my service writer always makes sure my SUV is taken care every time I bring it in for service More

by PP.OLYMPICCAPITAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 06, 2022

Dealership Rating
Employee Rating

They left their paper floor mat and plastic seat cover crumpled up on the passenger seat. Come on. Throw out your own trash. Also, I was charged $199 for a diagnostic test for my Check Engine Light. I More

by roystreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 06, 2022

Wayne Akers Ford responded

Thank you, Roy. Your feedback has been shared with our service leaders to ensure your satisfaction. Enjoy your day.

April 29, 2022

Dealership Rating
Employee Rating

Excellent Service very impressed with how nice everyone is here. Will always come back to get services done on my vehicle More

by JOSHUASCMERSAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix

May 01, 2022

Wayne Akers Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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