Ben Girard | Page 3

Service Dept is excellent: terrific service by Service Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern Advisors: Norm Rosen & Ricardo Garcia AND Service Dept Mgr: Mike Southern More

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Went to the dealership early on Saturday morning. Our advisor Ben took great care of us, as always. First by squeezing us into his packed load that day and then fixing our car, changing the oil and w Our advisor Ben took great care of us, as always. First by squeezing us into his packed load that day and then fixing our car, changing the oil and washing it in a seasonable time frame. Very satisfied. Thanks Ben & Earnhardt Hyundai! Hope you guys can get more new cars and get back to normal …when we get new leadership in the country this fall! More

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5 Star, 5 Star, 5 Star. Ben has been our advisor for many years and it's always a great experience. He's very professional, knowledgeable and always available for question Ben has been our advisor for many years and it's always a great experience. He's very professional, knowledgeable and always available for questions. He makes it a pleasure to work with Earnhardt Genesis. More

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for me, ben girard has always been the face of this dealership. i couldn't be more pleased with the way he responds to me or the service he gives me. dealership. i couldn't be more pleased with the way he responds to me or the service he gives me. More

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Ben went above and beyond to get the AC working for our 16 year old daughters new used car. Just in time for the Phoenix summer! 16 year old daughters new used car. Just in time for the Phoenix summer! More

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I had appointment with Jason on 3/22/22 around 845am was not available due per emergency regarding engine light which occurred on 2/27/22 which i had email him with screen shot. On 3/2/22 received calle not available due per emergency regarding engine light which occurred on 2/27/22 which i had email him with screen shot. On 3/2/22 received called and voice message from Nazy to bring vehicle but before that she asked that will send a survey by email and give 5 star which i did. I went with my wife and met Nazy on 3/3/22 who said will have tech look at it and after 1 hr was informed was oxygen sensor and to come confirmed appointment and might have keep vehicle and will get loaner. When i spoke with Ben on 3/22/22 and explained what i was told by Nazy he informed me that she is not tech multiple times and we do not give loaner car and that can reschedule as we have other cars that still working on it and i feel that should i reschedule with waiting this long me being customer coming all way from Gilbert and purchased this SUV Tucson at this dealership . He said will look at it and later asked if Nazy available said not here and regarding survey she asked got vague answer. After one hour got car fixed gas cap which he explained behind him was Nazy and when i pointed he said will speak with her later and asked why he said was not here said when i came at 900am she was not there and starts at 930am with straight face . I felt trust with him was lost and i felt when i came on 3/3/22 was waste of my time as survey was for her to get bonus or raise. Empathy not sure but i felt that i have been coming to this dealership for service and banner that this dealership has. When customer who read this review please remember think and when you car serviced by trained advisor hopefully how they deal with customer. More

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Michael Southern *customer service is a passion. I love to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy. to see a customer walk away happy. I love to walk away happy. Michael Southern!!!!!Happy. More

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Ben always takes super good care of me. He’s responsible, honest and direct. Thank you Ben for your great service. I appreciate all that you do. honest and direct. Thank you Ben for your great service. I appreciate all that you do. More

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General Maintnance The service was excellent (including car wash)and it was completed on time. Every time I bring the car for routine maintanace or some other issue the The service was excellent (including car wash)and it was completed on time. Every time I bring the car for routine maintanace or some other issue the service advisor and staff greet you with a smile and are always courteous. More

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Ben has always provided A++ service. He is highly appreciated and recommended! He’s honest, helpful, and always goes above and beyond to make sure anyone intimidated by the parts and service industry appreciated and recommended! He’s honest, helpful, and always goes above and beyond to make sure anyone intimidated by the parts and service industry feels at ease. More

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