"This was my first vehicle purchase and Rich made it very..."
This was my first vehicle purchase and Rich made it very easy and pleasurable. The entire staff was helpful and the entire process from viewing the vehicle to driving my Camaro home took less than 24 hours. Rich took the time to review the instruments, set up Onstar and introduce me to the service team. Great job and great experience.
Thanks Mike, congrats on your new Camaro - Drive Safe :)
August 04, 2020
"Great customer service! Very knowledgeable about the..."
Great customer service! Very knowledgeable about the safety features and provided demonstrations. Rich was able to answer all my questions. It was a great car buying experience. I came in for a scheduled oil change and left with an upgraded vehicle!
However- service dept is terrible with customer service! And that's every time I come in. No one greets customers in the building. I stood there for over 10 minutes waiting for help while Jarret acted busy. It took over 20 minutes for the guy to drive my Equinox back for an oil change while I was waiting. The only friendly face in SERVICE was Angelo but I believe he's at a different location now. I've complained about SERVICE issues before regarding customer service. Not to mention the receptionist that booked my oil change appt for the same day told me to go in and ask for BRIAN. I stood there asking for Brian at the counter and was told he doesn't even work there any more. Get new Service desk staff or train them well please! I dread bringing my car to Regal Chevy service because of the poor staff.
Thank you for your feedback, we will address these issues with our Chevrolet Service Manager. Nobody should dread coming into Regal, Congrats on your new vehicle and if you would like us to help you make other arrangements for your vehicle services contact Alaina Southern at 863-333-4633 - Our Kia service department service all makes and models too :)
June 28, 2020
"Really a bunch of nice workers and great place to deal..."
- RHONDABURTON66 Verified Customer
Really a bunch of nice workers and great place to deal with every thing went well will send other people to buy a car there
"I was googling the new 2020 Chevy eqwinox and the dealer..."
- RUSTYROE24 Verified Customer
I was googling the new 2020 Chevy eqwinox and the dealer ship called got 2 called an messages offering help, I gave them call made appointment to come in with Matt , supper nice guys very calm good listener supper sweet I enjoyed my day no hassle no stress got car I’ve been wanting for couple yrs now
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