Ben Ludwig | Page 2

Recall Work The Apple Ford service center is great! Les and Ben took great care of me and my Ford Focus when I brought it in to have a few recalls taken care of. The Apple Ford service center is great! Les and Ben took great care of me and my Ford Focus when I brought it in to have a few recalls taken care of. We were in and out within 24 hrs and my car runs great! I will definitely be using them again. More

Report | Print

Excellent service, On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was On my way to work on a very cold and icy Tuesday (1/7/18) one of my windshield wiper blades popped off and I could no reattach it. Fortunately, I was near the Apple Ford dealership where my husband and I bought all our cars over the last 17 years. I went to Quick Lane where Ben (Quick Lane) and Paul (Parts Dpt Manager) quickly assisted me. I purchased replacement blades and Ben put them on the care for me. Paul also helped me select floor mats for my 2016 Escape and Ben put those in place for me also. Both gentlemen were very friendly, professional and helpful. They took time to explain the process of selecting the items I needed and putting them in place so that I could make it to work without lost time. They are terrific representatives for the dealership and for Ford and part of the reason I always recommend Apple Ford Columbia to family and friends for excellence in sales and service. Bob Koser is a fantastic salesman and my late husband and I bought quite a few cars from him over the years also. More

Report | Print

Next visit will be better I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that th I came in a few weeks ago and ben took my keys to get my oil change done. As i was waiting i was watching him and his coworker work. I noticed that the tall guy was going into detail about what was getting done and was talking to customers about damage he saw on their cars but nothing was said to me (I have 2 dents o. My drivers doors) So time went by and the tall guy was keeping people updated about the progress of their cars which also included get inspection reports gone over. After about an hr and a half Ben called me up to tell me was car was done and everything looked "good". No inspection report was given to me.Dave (the tall guy) was reviewing paperwork and inspections while I was just handed keys and told to have a nice day. I pulled Dave aside before I left and asked him why service thru him was so different than Ben. He apologised and offered to review my paperwork with me but I didn't have time at that moment. He did give me his card and told me to call with any questions I may have had. He said there is more than 1 dave and i should ask for "tall dave" Ben said about a total of 10 words to me total and David was much more detailed with his customers which made me feel like I got over looked. I called back a few days later and dave went over my inspection with me over the phone. He pointed out that my tires and front breaks would be due next visit (Ben never said anything about that). David was easy to talk with and took time to answer all my silly questions I have had about my car. Next service you can bet I'll be seeing "tall dave" More

Report | Print

Extraordiinary customer service and very quick service Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Very quick to meet my needs on a busy day.. Friendly, competent, and earned the praise of their supervisors, Excellent customer service skills. Able to complete more than one task at a time. More

Report | Print