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Ben Streitmatter
Ben Streitmatter at Bob Rohrman Toyota

Ben Streitmatter | Page 3

Finance Manager

Bob Rohrman Toyota

3900 South Street
Lafayette, IN 47905

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150 Reviews
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150 Reviews

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150 Reviews of Ben Streitmatter

December 31, 2022

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Employee Rating

They're very friendly staff went out of their way to take care of me More

by schniebster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Spencer Anderson

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Jan 02, 2023

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. Ben and our team appreciate your business and hope to see you again soon!

December 31, 2022

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Employee Rating

People are not polite and don't care about customer's concerns. Acting like Toyota car owners have to use the service anyway, why bother being nice. More

by lee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Larry Thompson , Mason Schutz

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Jan 03, 2023

Bob Rohrman Toyota responded

Lee, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 27, 2022

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Employee Rating

Great new vehicle purchase experience, from the initial contact to after the sale follow up. Thank you! More

by hmgrepke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ZAC KINCH

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Dec 28, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 20, 2022

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Employee Rating

Eager to provide excellent service Staff ensures customers’ needs are met in a timely manner. More

by kking9686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson , Sonya Johnson, Mason Schutz

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Dec 22, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2022

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Employee Rating

Really great service Kylee is awesome. The service sept as well. And Steve gentry gives great tutorials More

by Sherihelmkamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson , Sonya Johnson, Mason Schutz

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Dec 15, 2022

Bob Rohrman Toyota responded

Thanks for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

December 05, 2022

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Employee Rating

Courteous hospitable professional describe my reception and impression. Especially appreciated service rep ecplications of additional options besides what I came in for. It turns out one other item really More

by faustin7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Thompson , Sonya Johnson, Mason Schutz, Jonathan Rayburn..good mechanic

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Dec 06, 2022

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2022

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Employee Rating

POOR COMMUNICATION. Went in for oil change & they also did an alignment w/out permission! More

by coryb3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mason Schutz

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Nov 28, 2022

Bob Rohrman Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 23, 2022

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We brought our 1st Toyota Siena in 2011 & 5 since then! !! We have been happy with all of them because of this dealership More

by KWDJAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Mattocks, Larry Thompson , Sonya Johnson, Mason Schutz, Chuck Austin

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Nov 25, 2022

Bob Rohrman Toyota responded

It has been a pleasure serving you over the years. Quality customer service is always our number one priority, and we're happy to hear that we've met your expectations. Thank you for choosing Bob Rohrman Toyota; we look forward to having you as a valued customer for many years to come. Congratulations on your new purchase!

November 22, 2022

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Employee Rating

I am very happy with my service. My Salesman, Larry was amazing. Not only did he greet me in a professional manner, he listened to my concerns, walked me through options, answered qu More

by barrhm74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Rainford

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Nov 23, 2022

Bob Rohrman Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Larry and our team, and we look forward to working with you again.

November 21, 2022

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Employee Rating

They are prompt, courteous and explain repairs and pricing well and in advance. If there is a delay, they let me know early on More

by lillylabrat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Oakes , Mason Schutz

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Nov 21, 2022

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

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