Ben Streitmatter | Page 2

Dalton, Levi and Ben all made this a smooth transaction. I was hesitant at first about going two hours from home to buy a car, but I would definitely do it again with this group. I was hesitant at first about going two hours from home to buy a car, but I would definitely do it again with this group. More

by JJENKINS330 Verified Customer Verified Customer

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Everyone was very polite and thorough starting with the first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very first contact on the phone to make the appointment. The people that met me at with my car, and when we checked out at the counter, where I paid very good customer service. More

by shtabert Verified Customer Verified Customer

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I worked with Larry Rainford for my new RAV4. Larry has done an amazing job. He get me the car I want and the process is very fast! I would like to also thanks other members of the team who helpe Larry has done an amazing job. He get me the car I want and the process is very fast! I would like to also thanks other members of the team who helped me during the process. More

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Wonderful experience. Fast. Efficient. Transparent. I will definitely be recommending them to all my friends and family. Fast. Efficient. Transparent. I will definitely be recommending them to all my friends and family. More

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Kept me updated as my car was coming! Very helpful and answered all my questions. Very helpful and answered all my questions. More

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They were a great team to work with. They were knowledgeable about everything to be expected and their processes, from scheduling, test-driving, trade-in offer, financing options, and fi They were knowledgeable about everything to be expected and their processes, from scheduling, test-driving, trade-in offer, financing options, and final paperwork, just seemed very seamless. I was honest about my trade-in hopes from the beginning and while the final trade-in offer wasn't what I had fully hoped for, I felt like it was a fair-minded offer. Then once we decided to accept it and for a purchase with you Kaylee and Ben both helped us by offering to lower the price on a couple vehicle care/protection packages that we wanted which put them within our more affordable reach. Overall, great experience. I felt your team was very nice and treated us very fairly. I will easily consider being a return customer whenever I'm ready for my next vehicle purchase! More

by WJAGGER Verified Customer Verified Customer

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I have always been pleased with Toyota products. They are fuel efficient and comfortable with useful and convenient amenities. They are fuel efficient and comfortable with useful and convenient amenities. More

by BBROWN34 Verified Customer Verified Customer

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This is my sixth Toyota from here and always an easy transaction. Great experience and will be back again! transaction. Great experience and will be back again! More

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What an experience. I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone w I brought my vehicle in and right away the team treated me and was waiting to assist. I met 3-4 different members of the dealerships team. Everyone was smiling and having fun. Thanks for being excited and passionate about helping my family. More

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Took our Sequoia here to get transmission issue diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 b diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted 8000 + to fix it. In the process of doing this they broke 5 bolts and charged me 800 to fix them. During the time my vehicle was there, the technician assistant would not answer my phone calls or call me back. When I finally got a hold of them the tech assistant was dishonest and unapologetic as to why my vehicle was in there two weeks and no progress had been made. At this point I have paid 1000 dollars for an incorrect diagnosis and for them to fix the parts they broke. Now in a time crunch, I bring the vehicle home and started diagnosing the problem myself. I simply read the service manual, tested the sensor that the error code said was bad with a multi meter and within 20 minutes I found that the sensor the mechanic had “tested” and found to be good was clearly bad. I ordered the 100 dollar part and put it on in 10 minutes myself and problem was solved. Had I followed their advice I would have spent 8000 plus dollars fixing a non-existent issue and the issue would not have been fixed. I contacted the manager to get a refund and he agreed to partially refund me. Now 6 months later and countless calls, voicemails and a personal visit to service department I still have yet to receive the promised refund. Unbelievably poor quality of work and customer service. After talking to coworkers and friends I found that this is the common theme of Bob Rohrman service customers. I would never bring a vehicle here again for any reason whatsoever. Save yourself the time, money and frustration and go elsewhere. More

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