Ben Wade
Ben Wade at Skyline Ford

Ben Wade | Page 5

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.4
107 Reviews
4.4

107 Reviews

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107 Reviews of Ben Wade

November 06, 2024

Dealership Rating
Employee Rating

No pressure, knowledgeable, very patient. Loved working with him ! Call him today- he is very willing to help you. More

by t.freborg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victor Uaiyue

Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 06, 2024

Dealership Rating
Employee Rating

Amazing service by the service department! Will never take my vehicle anywhere else to be serviced! More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 05, 2024

Dealership Rating
Employee Rating

They will take their sweet time on repairs they dont communicate with the costumer . I had to call every couple of weeks to find out what was going on with my vehicle. More

by drseahawk98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeff White, John Marr

Dec 04, 2024

Skyline Ford responded

We sincerely apologize for the delays and lack of communication you experienced during your vehicle repair. Keeping our customers informed should always be a priority, and it’s clear we fell short in your case. We appreciate your feedback and will work to improve our communication processes to ensure a better experience moving forward.

November 05, 2024

Dealership Rating
Employee Rating

Good service nice people close to home enjoy coming here for everything I need for my vehicle More

by timg1268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 04, 2024

Dealership Rating
Employee Rating

Excellent prompt detailed mechanical service - excellent customer service - everyone was friendly and helpful. Will go to skyline again if needed More

by TPARKER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

November 03, 2024

Dealership Rating
Employee Rating

Service is great and very friendly. It’s a little to expensive is my only complaint. More

by LESLIID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 31, 2024

Dealership Rating
Employee Rating

Fast and friendly service. They communicated everything with me about the price of the oil change. More

by DAWN.CURRISTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 31, 2024

Dealership Rating
Employee Rating

The quality of work is always good very professional and great price . Ben was a great service tech on my car and truck More

by jesuslives621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

Skyline Ford responded

Thank you for choosing Skyline Ford!

October 21, 2024

Dealership Rating
Employee Rating

The shop has broken not one but two factory windscreens for my maverick. The 3rd windscreen is on order. They are going to have the body shop install the next one. This is my first time using the shop at S More

by kevin.helppie
Workmanship
Recommend Dealer
No
Dec 04, 2024

Skyline Ford responded

We sincerely apologize for the repeated issues with your windscreen and the frustration it has caused. It’s completely unacceptable that not one, but two factory windscreens have been damaged, and we understand how disappointing this experience must be for you. We are escalating this matter internally to ensure proper handling of the replacement and that it is installed correctly by the body shop. Your feedback is valuable, and we’ll work to prevent situations like this from happening again.

October 20, 2024

Dealership Rating
Employee Rating

After my oil change I received paperwork identifying issues with my truck but no one discussed or followed up with solutions or cost to fix. A few days later I get a call asking to do an online review. More

by steely_scholar_0u
Recommend Dealer
No
Dec 18, 2024

Skyline Ford responded

Thank you for sharing your experience. It’s disappointing to hear that while our team identified issues with your truck during the oil change, no one took the time to discuss solutions or provide a follow-up. Clear communication and proactive service are essential, and we missed the mark here. We understand your frustration with being asked for a review without first addressing your concerns. Your feedback highlights an area where we need to improve, and we will share this with our leadership team to ensure our focus remains on providing exceptional customer care rather than prioritizing reviews.

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