Took 4 weeks for my Palisades engine to be replaced.
They gave me a corolla and never upgraded the rental. While at the shop my car was hit by an employee and they had to take my car to a body shop. Aft
They gave me a corolla and never upgraded the rental. While at the shop my car was hit by an employee and they had to take my car to a body shop. After all that they didn't even replace the gas they used to drive my car around.
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by jgwalters100
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2026 -
Temecula Hyundai responded
Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you experienced during your vehicle's engine replacement. We understand how disappointing it must have been to wait four weeks, receive a rental vehicle that did not meet your needs, and then learn that your Palisade was damaged while in our care. The additional inconvenience of the body shop repairs and the fuel not being replenished only added to an already frustrating situation.
This is certainly not the level of service we strive to provide at Temecula Hyundai. We take your concerns seriously and appreciate you bringing them to our attention. Your feedback will be reviewed with our management team to help us improve our processes and customer experience.
We sincerely apologize again and appreciate the opportunity to address your concerns.
Service is excellent with knowledgeable service
technicians, Appreciate the friendly individuals and timely service received
technicians, Appreciate the friendly individuals and timely service received
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by LUBERTA
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2026 -
Temecula Hyundai responded
We’re glad your Hyundai Palisade received prompt care from our skilled service technicians. Knowing you found our team approachable and efficient is rewarding for us.
Great service as always.
They kept me the loop of everything going on made sure to get everything completed that day. I thank you for that!!!!!
They kept me the loop of everything going on made sure to get everything completed that day. I thank you for that!!!!!
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by tinkerbel23
Verified Customer
Verified Customer
Oct 18, 2026 -
Temecula Hyundai responded
Knowing you felt informed throughout the service and that we could complete everything in one day is rewarding. Thank you for trusting us again with your Hyundai Tucson and for your kind words.
Ben did a great job job at making sure we were well taken
care of the thing I didn’t like is the half car wash job I boot. It left white stuff on my cat
care of the thing I didn’t like is the half car wash job I boot. It left white stuff on my cat
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by BLCKBUTTERFLY38
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2026 -
Temecula Hyundai responded
Thank you for sharing your feedback! We’re glad to hear that Ben did a great job making sure you were well taken care of. However, we sincerely apologize that the complimentary car wash left white residue on your vehicle. That is not the quality of service we want to provide, and we understand how frustrating it must have been. We’ll share your comments with our team so we can address the issue and improve the car wash process. Thank you for bringing this to our attention and for choosing Temecula Hyundai!
5 Stars!
Exceptional Service at Temecula Hyundai!
I've been a loyal Temecula Hyundai customer for over 10 years, and experiences like my recent 7,500-mile
Exceptional Service at Temecula Hyundai!
I've been a loyal Temecula Hyundai customer for over 10 years, and experiences like my recent 7,500-mile service are exactly why I keep coming back!
My service advisor, Hayden, was exceptional from start to finish. The check-in process was quick, efficient, and thorough. He took the time to understand the purpose of my visit, explained everything clearly, and kept me updated throughout the service.
What really impressed me was his attention to detail. Once my car was ready, Hayden personally came to find me in the waiting lobby. My car had already been washed and was waiting outside, ready to go. All I had to do was sign the paperwork and drive away. That's what I call excellent customer service!
Hayden also went above and beyond by pointing out some tire wear I should consider addressing in the near future. Rather than simply recommending replacements, he took the time to show me a tire promotion the dealership was offering. To my surprise, the price for a complete set of new tires, installed, was significantly lower than several tire shops I'd already researched. I genuinely appreciated his honesty, helpfulness, and proactive approach.
I've purchased several vehicles from Temecula Hyundai over the years and have consistently trusted their service department with all of them. General Manager Brad Canon has also been wonderful, and it's clear that great customer service starts with leadership and carries through the entire team.
After more than a decade of doing business here, I can confidently say that Temecula Hyundai continues to earn my loyalty. It's not just about selling cars or performing maintenance. It's about building relationships, treating customers right, and making every visit a positive experience.
Thank you, Hayden, Brad, and the entire Temecula Hyundai team! You continue to set the standard for what a dealership experience should be. I love Temecula Hyundai!
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by BJperkins
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2026 -
Temecula Hyundai responded
Wow! Thank you so much for this incredible 5-star review and, more importantly, for your loyalty and trust in Temecula Hyundai for over 10 years! Customers like you are truly the heart of our dealership.
We’re thrilled to hear that Hayden provided such an exceptional service experience. His attention to detail, clear communication, and genuine commitment to looking out for your best interests are exactly what we strive to deliver every day. We’ll be sure to share your wonderful comments with Hayden, Brad, and our entire team.
Your recognition of the relationships we work hard to build with our customers means more than you know. We are incredibly grateful for your continued support and for allowing us to be part of your automotive journey over the years.
Thank you again for being such a valued member of the Temecula Hyundai family. We look forward to serving you for many more years to come!
The dealership is friendly, knowledgeable, and they don't
try to sell you something you don't need. They are taking care of their customers, not just making sales. Yay! Temecula Hyundai
try to sell you something you don't need. They are taking care of their customers, not just making sales. Yay! Temecula Hyundai
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by AWALLS42
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
Temecula Hyundai responded
Your comments about our honest, needs-based service capture how we strive to treat every customer. Knowing that came through during the service on your Elantra means a lot to our team.
Very polite and efficient.
They completed my recall repair faster than expected and gave me a review of their inspection of my car.
They completed my recall repair faster than expected and gave me a review of their inspection of my car.
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by KATHYC59
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2026 -
Temecula Hyundai responded
Your kind words about our prompt recall repair and detailed inspection review mean a lot to our service department. We’re pleased we could complete your Elantra’s recall repair faster than expected and keep you informed.
Great service, they figured out the issue with my car and
fixed it for no charge,. Thanks Ben!
fixed it for no charge,. Thanks Ben!
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by DROS777
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Temecula Hyundai responded
Thank you for the five-star rating and your kind words. Knowing we could diagnose and repair your Hyundai Tucson Hybrid at no cost is rewarding, and Ben is glad to have helped.
Temecula Hyundai service dept is the worst ive ever seen.
I've owned 11 hyundais in my life and been to many many dealerships. Your dealership is the absolute worst.
I've owned 11 hyundais in my life and been to many many dealerships. Your dealership is the absolute worst.
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by esmak725
Verified Customer
Verified Customer
Oct 07, 2026 -
Temecula Hyundai responded
We’re very sorry to hear about your experience with our service department. As someone who has owned 11 Hyundai vehicles and visited many dealerships, your feedback carries a great deal of weight, and it’s disappointing to hear that we fell so far short of your expectations.
This is certainly not the level of service we want our guests to experience. We would appreciate the opportunity to learn more about what happened and address your concerns directly. Please reach out to our management team at Temecula Hyundai so we can review your experience and work toward making things right.
Thank you for bringing this to our attention.
I always receive impeccable service at Temecula Hyundai
which is why I drive over an hour for it service
which is why I drive over an hour for it service
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by momilana_aikens
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2026 -
Temecula Hyundai responded
Your long drive speaks volumes about your confidence in our service. Knowing that you always receive impeccable service on your Hyundai Palisade means a lot to our service team, and we appreciate your trust.
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