Benjamin Zhou | Page 2

I live in Downey with a Toyota service center mere blocks away from me. They do not offer shuttle service. So I called Longo since I purchased my car there and verified that they could take me home with thei away from me. They do not offer shuttle service. So I called Longo since I purchased my car there and verified that they could take me home with their shuttle service. The team member on the phone said my hometown was easily within their radius and I would be fine, but this ended up being false. They wouldn’t take me any closer to my home than the Toyota service center that’s already by my home. The team member disregarded how I ended up in this position let me know the shuttle wouldn’t be there for another hour. With me still needing to call an uber from the same dealer I could have gone to in the first place, going to this location was not only an inconvenience, but also a huge waste of my day. More

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I had a great experience at this dealership! The reception staff was extremely friendly, professional, and helpful from the moment I walked in. They made the whole process smooth and stress-free The reception staff was extremely friendly, professional, and helpful from the moment I walked in. They made the whole process smooth and stress-free, answering all my questions patiently and providing excellent service. I really appreciate their attention to detail and warm attitude. Highly recommend! More

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Benjamin Zhou's service was very good, some of them were for the sake of customers. It was a pleasant and unforgettable service. Thanks to him, Benjamin for the sake of customers. It was a pleasant and unforgettable service. Thanks to him, Benjamin More

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T Very good attitude! Detailed answers, attentive service! Everything is for the customer! Thank you very much! I will look for Mr. Zhou next time Detailed answers, attentive service! Everything is for the customer! Thank you very much! I will look for Mr. Zhou next time More

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Always good Service. I drive pass 2 Toyota dealerships close to home but decide to always go to Longo for that Great Service and take the drive I drive pass 2 Toyota dealerships close to home but decide to always go to Longo for that Great Service and take the drive More

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Came for an oil change and they staff was communicative, kind and professional. Immediately let me know of a recall I wasn’t aware of. There was complimentary donuts, cookies, and water. Love Longo Toyota! kind and professional. Immediately let me know of a recall I wasn’t aware of. There was complimentary donuts, cookies, and water. Love Longo Toyota! More

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It’s a great dealership, they were attentive as soon as I got there. Ben did a great job assisting me. got there. Ben did a great job assisting me. More

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It was my first time to go to this Toyota Motor Company for maintenance. I was a little overwhelmed until I met Service Advisor Benjamin Zhou, who took the initiative to introduce the work process. His pro for maintenance. I was a little overwhelmed until I met Service Advisor Benjamin Zhou, who took the initiative to introduce the work process. His professionalism, enthusiasm, and thoughtfulness dispelled all my concerns. I really like his high-quality service! More

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Benjamin took great care of us. I do recommend going on the weekdays, on the weekends expect your care to take minimum 3 hours to service. I do recommend going on the weekdays, on the weekends expect your care to take minimum 3 hours to service. More

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I took my vehicle in for minor service and repairs. I ended up picking my vehicle up in worse shape. My interior was all marked up with grease on my door panels front and rear. My rear sliding door I ended up picking my vehicle up in worse shape. My interior was all marked up with grease on my door panels front and rear. My rear sliding door weatherstripping was pulled off and dangling in the doorway. This wasn’t even park of the repair. My tires were rotated when told not to do that since I have a tire program elsewhere. My front bumper has my clear bra peeling up which wasn’t that way prior to drop off. My rear door modeling is loose after installing a door lock. My confidence in Longo Toyota service has gone out the door. You would think after giving your vehicle over for service you’d get it back the same way you gave it to them. More

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