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Lexus of Fremont

Fremont, CA

4.7
529 Reviews

5600 Cushing Parkway

Fremont, CA

94538

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529 Reviews of Lexus of Fremont

May 06, 2024

Positive - received a car wash and loved the text communication. Negative - no paperwork or email given as to what was done at both service appointments. More

by iac01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
If there was paperwork I could respond
May 05, 2024

Always take good care of us when we come to get our car service . Lexus of Fremont Glad we purchase our car at this place. Also our service Consultant Christina Faulkner has always provided us with excel More

by becausehelive@comcast.net
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
May 06, 2024 -

Lexus of Fremont responded

We're delighted to know that you've consistently received excellent service from Christina and the rest of our team at Lexus of Fremont. We appreciate your trust in us for your car servicing needs!

May 05, 2024

Jimmy was nice, not pushy and gave good advice on what I need for my new car. More

by Mah
Recommend Dealer
Yes
Employees Worked With
Jimmy Wong
May 06, 2024 -

Lexus of Fremont responded

Thank you for taking the time to review Lexus of Fremont! We love to hear you were in great hands with Jimmy. Enjoy the new ride!

May 03, 2024

The overall services were excellent with prompt responses to all of my questions and requests. Fredy Herrera was outstanding in every way, he was kind, courteous, and treated his customers with respect. I More

by Bic Diep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Herrera and Harrison were above and beyond the 5 STARS!!!, Bret Chan
May 03, 2024 -

Lexus of Fremont responded

We're delighted to know that Fredy and Harrison were able to assist you in finding the perfect Lexus GX 550 at our dealership, Lexus of Fremont. Your kind words mean a lot! We strive for excellent service and we're glad it showed during your visit. Enjoy your new ride!

May 03, 2024

Very helpful and nice during the process. But after deal is done good luck getting a text back from them. Texted Micheal about a chip on a windshield two days after i bought the car and see i More

by catura1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Brunker
May 05, 2024 -

Lexus of Fremont responded

Hello, we're sorry that you have not received a response. We have a windshield repair partner who might be able to come to you, depending on where you live. If you would like us to look into this, please contact me directly at michael.caldwell@swickard.com or 510 657 6600 xt 5682. Thank you, Mike Caldwell, General Manager

May 01, 2024

Anita was very professional, accommodating and diligent. Waiting tome is ok with complimentary coffee. Good job. More

by lmarcelino58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anita
May 01, 2024 -

Lexus of Fremont responded

Thanks for the positive feedback! We're glad to know Anita and our team at Lexus of Fremont provided you with a professional and accommodating experience. Enjoy your day!

May 01, 2024

Kathleen was super helpful and she explains all the details clearly and patiently to us. More

by Cecilia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kathleen Wong, Bret Chan
May 01, 2024 -

Lexus of Fremont responded

Hi Cecilia! Thank you for leaving Lexus of Fremont a five-star review! We are thrilled that Kathleen was helpful. Enjoy the ride!

May 01, 2024

The service is fast. Christina is friendly and helpful. I am happy with the way she explained. More

by Thanh Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Fulkerson
May 02, 2024 -

Lexus of Fremont responded

Thanh, it's great to hear that you had a positive experience at Lexus of Fremont! We'll pass your kind words along to Christina.

April 29, 2024

Fredy was a great sales rep. He is very friendly as well as his supportive staff that help guide throughout the sales process. He really went out of his way to take care of me wi More

by ch_is_best
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaq, Fredy. , Danny Dang
Apr 29, 2024 -

Lexus of Fremont responded

Robert, we're glad to know that Fredy and our team at Lexus of Fremont made your car-buying experience a great one. Thanks for the positive feedback!

April 28, 2024

The sales rep Bennie, is a very humble and professional. But on the other hand it’s very hard to contact him as he promised to replace the used old floor mats of my new RX350 but despite my calls he never c More

by Pritpal.singh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bennie Carter
Apr 29, 2024 -

Lexus of Fremont responded

Pritpal, I'm sorry to learn about the delays you've experienced in regard to acquiring new floor mats and your second key. We want to ensure that all aspects of your purchase are handled promptly and professionally, so let's get this sorted out together. Please reach out directly so we can address these concerns together. Thank you, Andy Long - General Sales Manager - (510)492-5651

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