Bernalson Douze
Bernalson Douze at Hollywood Chrysler Jeep

Bernalson Douze

Service Advisor

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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4.4
144 Reviews
4.4

144 Reviews

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144 Reviews of Bernalson Douze

September 13, 2025

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Employee Rating

I have been trying to get my jeep fixed for over a month with no completion in sight. Communication is terrible. More

by DCAMMAR100
Service Price Transparency
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Service Communication
Recommend Dealer
No

September 11, 2025

Dealership Rating
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I'm satisfied, thank you. Everything is fine. Thank you for helping me find the cause of the breakdown. More

by Mike
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello

September 11, 2025

Dealership Rating
Employee Rating

Terrible service, I couldn’t describe the frustration I had with this dealership. They broke the pieces on my car all on their fault, second told me I would need to pay for the rental for the 21 days even More

by cohen2500
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

September 10, 2025

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I’ll rather not say my true about the dealership it wasn’t the best experience, it wasn’t the worst. I mean the service in general. More

by astronic1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neyma Cuello, John Kelly

Sep 10, 2025

Hollywood Chrysler Jeep responded

We appreciate your feedback and are eager to better your return experience.

September 10, 2025

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Employee Rating

The experience was outstanding. My wife and I came in for a specific Jeep Rubicon 4xe that was available. Our salesman, Ruel Forbes, went out of his to help us get a great deal an More

by nelsonep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Hollywood Chrysler Jeep responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 05, 2025

Dealership Rating
Employee Rating

Scheduling appointment now mean to bring customer to service and telling them we might work on it in 2 days. Might!!! Brand new Jeep What a waste of time More

by g_soja
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Caballero

Sep 05, 2025

Hollywood Chrysler Jeep responded

"G_soja" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 05, 2025

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Employee Rating

The service is not up to the standard of the cars being sold. The customer service is very poor; it feels as if they are doing you a favor by providing the service.” More

by johnny.alarcon2709
Recommend Dealer
No

Other Employees Tagged: Bernalson Douze

Sep 05, 2025

Hollywood Chrysler Jeep responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 05, 2025

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Employee Rating

We had to leave our vehicle at the dealership on a Sunday because of electrical issues. The service advisor took care of the issue promptly on the next business day. Great customer service ! More

by johnnhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2025

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 02, 2025

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Employee Rating

I’m very satisfied with the professionalism of Mr. Jordan And all the personal of the Dealer. Highly recommended More

by irianavilan
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Workmanship
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Service Communication
Recommend Dealer
Yes

September 02, 2025

Dealership Rating
Employee Rating

They did what they said they were going to do…they did it timely…. Kept me informed…. And my vehicle runs great again. Thanks More

by MSCHLICHTE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

MSCHLICHTE responded

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