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Bernard Gunn

Overview Reviews (141)

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Bernard Gunn

Bernard Gunn | Page 2

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

141 Reviews

Overview Reviews (141)

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English

4.5

141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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141 Reviews of Bernard Gunn

June 26, 2025

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Employee Rating

Rusty is the best to deal with! We deal with Faulkner on a regular basis, and he always makes it a super easy, painless time! We deal with Faulkner on a regular basis, and he always makes it a super easy, painless time! More

by ted.wagner2

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller

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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Ted! We’re so glad to hear that Rusty continues to provide you with such a smooth and hassle-free experience. It means a lot to us that you choose to work with Faulkner regularly, and we truly appreciate your continued trust. We'll be sure to pass along your kind words to Rusty, he’ll be thrilled to hear them! Looking forward to seeing you again soon!

June 24, 2025

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Faulkner GMC dealership provided services with professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. professionalism and grace. I will recommend this dealership for your future needs in servicing your vehicle. More

by judidav6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Jun 25, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and recommendation. We're glad to hear you had a professional and positive experience with our team at Faulkner Buick GMC. Your support means a lot to us and we look forward to helping you with any future vehicle needs.

June 21, 2025

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They were very professional, courteous, and thorough throughout the process of repairing our car in a timely manner throughout the process of repairing our car in a timely manner More

by DELTA283848

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Jun 23, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Delta! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

June 14, 2025

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I shouldn’t have got this because I am a dealer but whatever. Here is a good review. whatever. Here is a good review. More

by peteyjb56

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Jun 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for the honest review! We appreciate you taking the time to share your thoughts, dealer or not. If there’s anything we can do to make your experience even better, just let us know!

June 14, 2025

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Faulkner of West Chester has poor management and terrible service staff. I will do everything I can to never use them again!! service staff. I will do everything I can to never use them again!! More

by Gerrry RUFFENACH

Verified Customer

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Recommend Dealer

Other Employees Tagged: John Simonelli, Michael Strohmetz

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June 03, 2025

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Took my SUV in for an oil change and filter replacement. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. The staff was extremely friendly and helpful. I waited for my car instead of dropping it off. The waiting room was spacious and clean with free wifi. Overall it was a great experience and I'll be back for an inspection as well as possibly purchase a truck in the future. More

by dennisb

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Vincent Cavalcante

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Jun 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Dennis, Thank you for taking the time to share your experience! We're glad to hear that your visit for an oil change and filter replacement went smoothly and that our team made you feel welcome and taken care of. It’s great to know you enjoyed the comfort of our waiting area, we try to make it as relaxing and convenient as possible for our guests. We truly appreciate your kind words and look forward to seeing you again for your inspection and hopefully helping you find that perfect truck when the time comes!

May 10, 2025

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Just thrilled with the way we were treated by everyone at Faulkner Buick last Thursday. Smooth, straightforward process. Faulkner Buick last Thursday. Smooth, straightforward process. More

by POSITIVELEYANG

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, we really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

May 10, 2025

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Employee Rating

Perry was great at understanding what I was looking for and did he best to accomplish my asks for a vehicle. and did he best to accomplish my asks for a vehicle. More

by MJOLEJAR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Perry Bonifazi

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May 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're glad to hear that Perry took the time to understand what you were looking for and worked hard to meet your needs. We appreciate you choosing us and hope you’re enjoying your new vehicle. Let us know if there’s anything else we can do for you!

April 17, 2025

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Great employees and service! Definitely would use them again if need arises! Our car looks great! Definitely would use them again if need arises! Our car looks great! More

by C9194897

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Apr 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much! We're thrilled to hear you had a great experience with our team and that your car looks amazing! We'd be happy to help you again anytime you need us.

April 17, 2025

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Not upfront and honest. Unhelpful with major known powertrain issues; waits to do fully investigation until you are out of warranty. Unhelpful with major known powertrain issues; waits to do fully investigation until you are out of warranty. More

by DONNAMARIE.MCCORKLE

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Service - Vince

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