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Bernard Gunn

Overview Reviews (141)

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Bernard Gunn

Bernard Gunn | Page 3

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

141 Reviews

Overview Reviews (141)

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English

4.5

141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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141 Reviews of Bernard Gunn

April 15, 2025

Dealership Rating

Employee Rating

Leslie Hurst was efficient and helpful. The parts department found the part I needed right away and they got my car back on the road quickly. The parts department found the part I needed right away and they got my car back on the road quickly. More

by MMBRODOWAY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Mike Borolla

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Apr 16, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback! We're happy to hear Leslie Hurst and our parts department were able to assist you efficiently and get your car back on the road so quickly. We’ll be sure to pass along your kind words to the team. Don’t hesitate to reach out if there’s anything else we can do for you!

April 12, 2025

Dealership Rating

Employee Rating

Everyone in the service department treated me with respect. All questions were answered in a timely fashion. respect. All questions were answered in a timely fashion. More

by philiplongo7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Apr 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Philip, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 26, 2025

Dealership Rating

Employee Rating

Very good at diagnostic and quick turnaround time on repairs. We have been using them for over 12 years and always had great success. repairs. We have been using them for over 12 years and always had great success. More

by BTAILBONE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 27, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued trust in us over the past 12 years! We’re so happy to hear that our diagnostics and quick turnaround time have consistently met your expectations. Your loyalty means a lot to us, and we look forward to continuing to provide great service for you in the future!

March 16, 2025

Dealership Rating

Employee Rating

Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez , Vince

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Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 14, 2025

Dealership Rating

Employee Rating

Your work was quick and well done. Loved that the car was cleaned, shiny tires. Loved that the car was cleaned, shiny tires. More

by MIMI.MCGOWAN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you loved the quick service and the shiny tires. We appreciate your feedback and look forward to working with you again!

March 11, 2025

Dealership Rating

Employee Rating

Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez, Brianna Holmes , Dan from bodyshop

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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

Dealership Rating

Employee Rating

Always a great job done never had any problems and we love Leslie She does a great job love Leslie She does a great job More

by Langslawncare99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 10, 2025

Dealership Rating

Employee Rating

Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Rusty Miller, Luis Jimenez, Brianna Holmes , Vince from service

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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 02, 2025

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Employee Rating

Service for my car has always been excellent from scheduling to pickup. Leslie is great! scheduling to pickup. Leslie is great! More

by Melissa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Melissa! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

February 26, 2025

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Employee Rating

Reliable local dealership in West Chester area. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. Good service, but make sure to call if you want a waiter appointment. Preferred over local dealership in DE, less crowded, better wait room. More

by Scott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, Dave McQuiston, Brianna Holmes

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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback, Scott! We're happy to hear that you find our dealership reliable and prefer it over others in the area. We’re glad you enjoyed our service and the waiting area. We also appreciate the heads-up about calling ahead for appointments—great advice for others! We look forward to seeing you again soon and continuing to provide you with excellent service.