Bernie Mendez | Page 2

this place sales vehicles with msrp no mark up whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way the whatsoever. the sale man helped me was very nice too. his name is Bernie Mendez. however i think others would be helpful too just because the way they treated me More

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ASM, Cesar Romo, did great! However, I have some issues with the CPO “Certification” process and wonder what was actually done? My service issue should have been part of the CPO However, I have some issues with the CPO “Certification” process and wonder what was actually done? My service issue should have been part of the CPO Certification, but somehow I had to pay $350 for this apparent oversight only 4300 miles after paying cash for the vehicle and the extended CPO Warranty. The dealer did pay half on paper, but I shouldn’t have had to pay the other half, as it was checked off on the CPO itemized customer certification. 🤔 More

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Bernie Mendez, Sales Department is Fantastic. Bernie has assisted me for years with several purchases. He is professional, likable, and responsive. I would not buy a car from anyone else. Bernie has assisted me for years with several purchases. He is professional, likable, and responsive. I would not buy a car from anyone else. More

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Very friendly people; from the front desk lady to the salesperson, to the finance staff. This was our second purchase from this dealership. We always start with them, even though we live in San Diego. salesperson, to the finance staff. This was our second purchase from this dealership. We always start with them, even though we live in San Diego. Bernie Mendez is a jewel. No haggling. We felt very comfortable working with him. Highly recommend you ask for him when considering buying your next Mercedes Benz. Reza Etemad, the finance officer is amazing. Very professional, honest, quick, and to the point. He explained every detail before asking for the signatures. Overall, it was a Five Star experience at 1 Stare Drive More

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Always responsive. Every time I go for service, I am quickly greeted by a service person who learns what I need and speedily helps me. I even go in to have my tire pressure adjusted and rbey whisk my ca quickly greeted by a service person who learns what I need and speedily helps me. I even go in to have my tire pressure adjusted and rbey whisk my car away and have it back in 10 minutes. Last time I was in, I had a slow leaking tire, one id replaced 5 months before. My service technician gave me a cost of $420 and it would take about 2 hours if I wanted to wait. I chose to wait and when he came and got me after only one hour fifteen minutes (underpromise/overdeliver) he had checked my tire warranty and I was only responsible to pay for the labor, $74! I was very happy with that. These guys run an efficient, friendly business. More

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Last evening I purchased a 2022 AMG E 53 from MB Laguna Niguel. It was one of the smallest car acquisitions I have ever made. 100% complete satisfaction. They actually delivered the vehicle to me. ThankY Niguel. It was one of the smallest car acquisitions I have ever made. 100% complete satisfaction. They actually delivered the vehicle to me. ThankYou Anya and Bernie. More

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I’ve bought 5 cars from this dealer, and have been pleased every time. The salesman, Bernie Mendez, is attentive without being overbearing, and truly listens. Their service department with Cesar Rom pleased every time. The salesman, Bernie Mendez, is attentive without being overbearing, and truly listens. Their service department with Cesar Romo is also top notch. More

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Great customer service on our transaction. Will definitely buy from this dealer again. Our salesman, Bernie was really helpful. definitely buy from this dealer again. Our salesman, Bernie was really helpful. More

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met up with Bernie online while searching for slightly met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I sett met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I settled on Mercedes-Benz of Laguna Niguel, as they had the vehicle we wanted with the options we wanted and our Color choice there. I communicated with Bernie and his assistant Brittany via E-mail and eventually over the phone. Bernie was friendly and knowledgeable about the process and understood some financial challenges I had with getting Cash together for our down-payment (we had our own Bank financing). He was an excellent communicator. Finally having our Cash to purchase the vehicle we scheduled an appointment for the Test Drive, we live 110 miles away from the Dealership, and decided to setup the payment before the Test Drive. When we arrived at the Dealership we were very well treated, and the facility is nothing short of spectacular inside with plenty of Customer parking; very low stress. We waiting a short time for Bernie to come out which he did; and met him in person. He had our Car waiting out back out polished up and super-clean; he took us out for a Test Drive, and within 2 minutes my wife and knew we picked the right vehicle and the right dealer! At the conclusion of our short Test Drive, we told Bernie to write it up, and he took us into meet with his Finance Manager, Shawn, who was great. The whole experience took us less than 3 hours, and the Staff was superb, extremely Customer-Service aware and driven. The next thing we knew, Bernie told us our Down-payment Wire-Transfer funds came through from our Bank, he handed us our keys, and we drove away totally blown away by the ease and smoothness of our dealer experience. My wife and I figured between us we had purchased about 14 cars *new & used* from Dealerships in the last 50 years; and this Dealership & Bernie were in the Top 2 for sure! We highly recommend Bernie as your Salesman, and MB-Laguna Niguel as a perfect place to buy your Used/New Car. A++++++++++ MarcB. Big Bear Southern California More

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Bernie Mendez is the internet sales manager, he is very professional and helpful. Definitely I will go back after 3 years for the new lease. professional and helpful. Definitely I will go back after 3 years for the new lease. More

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