Bernie Mendez | Page 3

Great customer service on our transaction. Will definitely buy from this dealer again. Our salesman, Bernie was really helpful. definitely buy from this dealer again. Our salesman, Bernie was really helpful. More

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met up with Bernie online while searching for slightly met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I sett met up with Bernie online while searching for slightly used Toyota Rav4 AWD vehicles. Over the course of 3 weeks and checking over 80 dealers I settled on Mercedes-Benz of Laguna Niguel, as they had the vehicle we wanted with the options we wanted and our Color choice there. I communicated with Bernie and his assistant Brittany via E-mail and eventually over the phone. Bernie was friendly and knowledgeable about the process and understood some financial challenges I had with getting Cash together for our down-payment (we had our own Bank financing). He was an excellent communicator. Finally having our Cash to purchase the vehicle we scheduled an appointment for the Test Drive, we live 110 miles away from the Dealership, and decided to setup the payment before the Test Drive. When we arrived at the Dealership we were very well treated, and the facility is nothing short of spectacular inside with plenty of Customer parking; very low stress. We waiting a short time for Bernie to come out which he did; and met him in person. He had our Car waiting out back out polished up and super-clean; he took us out for a Test Drive, and within 2 minutes my wife and knew we picked the right vehicle and the right dealer! At the conclusion of our short Test Drive, we told Bernie to write it up, and he took us into meet with his Finance Manager, Shawn, who was great. The whole experience took us less than 3 hours, and the Staff was superb, extremely Customer-Service aware and driven. The next thing we knew, Bernie told us our Down-payment Wire-Transfer funds came through from our Bank, he handed us our keys, and we drove away totally blown away by the ease and smoothness of our dealer experience. My wife and I figured between us we had purchased about 14 cars *new & used* from Dealerships in the last 50 years; and this Dealership & Bernie were in the Top 2 for sure! We highly recommend Bernie as your Salesman, and MB-Laguna Niguel as a perfect place to buy your Used/New Car. A++++++++++ MarcB. Big Bear Southern California More

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Bernie Mendez is the internet sales manager, he is very professional and helpful. Definitely I will go back after 3 years for the new lease. professional and helpful. Definitely I will go back after 3 years for the new lease. More

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You should go and find Candace and Bernie. They will be on your side indeed. I bought new 2021 GLS 450 recently and they beated all others in Southern California even if the car market is crazy nowdays. on your side indeed. I bought new 2021 GLS 450 recently and they beated all others in Southern California even if the car market is crazy nowdays. More

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My salesman, Bernie, has taken care of me for 2 car purchases now and he is awesome! He makes things easy to understand and carries it out quickly. He is also very pleasant to work with, as are all o purchases now and he is awesome! He makes things easy to understand and carries it out quickly. He is also very pleasant to work with, as are all of the employees at MB Laguna Niguel! More

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Bernie was awesome! I’ve never had such a smooth, efficient yet fast transaction with any of my past my experiences purchasing a vehicle. I would definitely return to Bernie when I’m ready to purcha efficient yet fast transaction with any of my past my experiences purchasing a vehicle. I would definitely return to Bernie when I’m ready to purchase my next Mercedes! Highly recommend you request Bernie Mendez! More

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We purchased a car last weekend and the experience couldn't have been smoother. We worked with Bernie Mendez (Internet Sales) and he was able to make the numbers work and get us into our dream car. Th couldn't have been smoother. We worked with Bernie Mendez (Internet Sales) and he was able to make the numbers work and get us into our dream car. The entire process was great from start to finish and we would highly recommend this dealership and their staff. More

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This is the first time I've bought a Mercedes( GLC300 COUPE) . My wife and i went in pretty much knowing which car we wanted. We received a very warm and inviting welcome from Bernie Mendez and carried t COUPE) . My wife and i went in pretty much knowing which car we wanted. We received a very warm and inviting welcome from Bernie Mendez and carried through the entire process. I was not SOLD a car, I bought a car. Which is what you want. I was out of there in 2 hours INCLUDING test drive and going over the mountain of innovation Mercedes offers. I was looking between this and a Porsche Macan. Hands down the Mercedes refinement, power and innovation won out by FAR.. the dealership was the best experience i've had buying a car and I give props to Bernie, he made our experience shine and he gave us a completely fair deal without any games. I'm in sales and I appreciate that! Literally treated us like family. As we walked around everyone was super attentive making sure we were taken care of and if we needed anything. The financing chair( everyone knows what its like to get in that chair) was easy peasy and a great experience. We will be buying our next car from them too! highly recommended. More

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THANK YOU, THANK YOU, THANK YOU, BERNIE MENDEZ!!!!!We THANK YOU, THANK YOU, THANK YOU, BERNIE MENDEZ!!!!! We purchased several cars with Bernie's help and every time he comes out as our hero. He listen THANK YOU, THANK YOU, THANK YOU, BERNIE MENDEZ!!!!! We purchased several cars with Bernie's help and every time he comes out as our hero. He listens to our desires and finds exactly what we need. He is patient, understanding, honest, and fun to talk to. He gave us a great deal!!! WE ARE HAPPY!!! More

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Bernie Mendez made my buying experience great, I am really satisfied with the service and my new car......I wont hesitate to recommend Bernie....many thanks really satisfied with the service and my new car......I wont hesitate to recommend Bernie....many thanks More

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