Bernie Mendez | Page 4

Lease of new vehicle Everyone at the dealership is very professional and made the leasing process simple and understandable. Thank you to Ali and Bernie for your help wit Everyone at the dealership is very professional and made the leasing process simple and understandable. Thank you to Ali and Bernie for your help with the process. More

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Pre-certification scam Bought a 2016 GLE350 on 5/31/19. After 3mos (and 4-5k miles) back brakes need to be replaced as at 10%. Sales rep (Bernie) says no issues and to bring Bought a 2016 GLE350 on 5/31/19. After 3mos (and 4-5k miles) back brakes need to be replaced as at 10%. Sales rep (Bernie) says no issues and to bring it in for replacement free of charge, as dealer sticks behind their certified cars. Bring car in and dealer changes their mind, will not honor it’s certification, and charges me over $1k in repair work for a 3mos old car. I escalate and they don’t budge. Therefore I’m forced to take a precertified Mercedes to an independent shop to fix what Mercedes didn’t fix before selling as a certified car. Horrendous experience that started with lies upfront and ended with lies. Will never buy or service a car at this dealer (Laguna Niguel Mercedes) ever again. A total scam. Written by a Mercedes owner of 7+yrs. More

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A Great Car Buying Experience at the MBZ Laguna Niguel We had a great experience working with Bernie Mendez, internet sales person at Mercedes-Benz of Laguna Niguel. Bernie took time letting us test drove We had a great experience working with Bernie Mendez, internet sales person at Mercedes-Benz of Laguna Niguel. Bernie took time letting us test drove a number of MBZ models to ensure that we would be happy with our choice. He also worked hard to find us the car with both external and internal colors that we want. Most importantly, Bernie worked out a good deal for us. In the end, we got the MBZ that we like at a fair price. More

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Found the SLC 300 we wanted Bernie was so patient and thorough in his explanation of the car and how each feature worked. It was the best experience I've ever had. Bernie was so patient and thorough in his explanation of the car and how each feature worked. It was the best experience I've ever had. More

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AMAZiNG!!! We would like to thank Bernie Mendez for his presentation on showing us a few of the MB models. He was very thorough and explained in detail all of ou We would like to thank Bernie Mendez for his presentation on showing us a few of the MB models. He was very thorough and explained in detail all of our options. I was very surprised that we were able to drove out with our new C300 the same day. Way to go Bernie!!!! More

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So happy with my purchase! I just recently leased a new 2019 GLA 250 Mercedes from this dealership and it was an incredibly positive and smooth experience. I went into the deale I just recently leased a new 2019 GLA 250 Mercedes from this dealership and it was an incredibly positive and smooth experience. I went into the dealership knowing exactly which car I wanted and I was met by a sales manager named Bernie Mendez who was instrumental in helping me get a great deal on my lease and was so friendly and easy to work with! As was Amir Zokaeieh who helped me answer many financial questions as well. He even talked about the history and development of Mercedes Benz cars and knew so much about the industry. I will absolutely come back here after my lease is up and refer all my friends and family here too. Was very happy with my purchase!! :) More

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New SUV purchase Worked with Bernie Mendez and just purchased new SUV, Great to work with and competitive price. Would recommend Bernie and MBZ Laguna Niguel . Great d Worked with Bernie Mendez and just purchased new SUV, Great to work with and competitive price. Would recommend Bernie and MBZ Laguna Niguel . Great dealership. More

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2016 E350 purchase I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and in explaining to me the features and details of the vehicle as well as test driving the vehicle. We had to negotiate the price since the MBLN advertised pricing exceeded data points for similar vehicles at other dealerships. The history of the vehicle indicated that the vehicle had been a leased vehicle and was not maintained for the initial 44,000 miles by the original owner although the vehicle does look and drive like a brand new vehicle. The lack of maintenance issue could be problematic in the future, but being a Mercedes could mitigate that matter. The paperwork was extremely cumbersome and financing people demanding signatures on everything some of which was not requested at other dealers where I have purchased vehicles previously. They indicated a fetish over signing off on a paper that prohibited the use of tire chains even though it contradicted the owner's manual.. The OM does allow use of tire chains in snow for certain tire and wheel sizes. Also they did not provide an alternate arrangement for driving in snow. The dealership was not comfortable with a cash purchase, finance people wanted to see a lease or financing contract. Also, the finance dept contacted Expedian for my credit rating and also for my wife's credit rating score, and did so without our specific knowledge or approval. The finance dept demanded signatures on the report of credit rating scores, which I declined to provide. With the finance dept issues were complete we are satisfied with the vehicle, it has some (preferred) design features that are not found on the newer 2019 or 2020 E300 models, it has a spare tire which the 2019 does not have, it has numerous upgrades, the engine is a V6 as compared to the turbocharged I4 in the 2019 & 2020 models, the folding mirrors feature, and it has a CD player which I do not see on the newer models. Overall a turbocharger is a nice feature but problematic it spins at approx. 225,000 rpm and is tempermental to maintain. Overall very satisfied with the 2016 E350. More

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Great friendly experience After many years of working with another dealership we went to MB Laguna Niguel to try our chances in getting a new car. We meet with Bernie in the in After many years of working with another dealership we went to MB Laguna Niguel to try our chances in getting a new car. We meet with Bernie in the internet department and he made the experience a very pleasant one for us and gave us the best deal that we were looking for. He was honest, patient and helpful. The entire staff were very nice and made this experience a very pleasant one for us. More

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Nice experience Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the fi Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the first visit he made it very easy the leasing experience. I highly recomend this dealer and suggest to deal with Bernie. More

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