Bernie Mendez | Page 5

2016 E350 purchase I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and I just purchased a 2016 MB E350 from MBLN, there were extremely accommodative in showing me the vehicle (and other vehicles that I wanted to see) and in explaining to me the features and details of the vehicle as well as test driving the vehicle. We had to negotiate the price since the MBLN advertised pricing exceeded data points for similar vehicles at other dealerships. The history of the vehicle indicated that the vehicle had been a leased vehicle and was not maintained for the initial 44,000 miles by the original owner although the vehicle does look and drive like a brand new vehicle. The lack of maintenance issue could be problematic in the future, but being a Mercedes could mitigate that matter. The paperwork was extremely cumbersome and financing people demanding signatures on everything some of which was not requested at other dealers where I have purchased vehicles previously. They indicated a fetish over signing off on a paper that prohibited the use of tire chains even though it contradicted the owner's manual.. The OM does allow use of tire chains in snow for certain tire and wheel sizes. Also they did not provide an alternate arrangement for driving in snow. The dealership was not comfortable with a cash purchase, finance people wanted to see a lease or financing contract. Also, the finance dept contacted Expedian for my credit rating and also for my wife's credit rating score, and did so without our specific knowledge or approval. The finance dept demanded signatures on the report of credit rating scores, which I declined to provide. With the finance dept issues were complete we are satisfied with the vehicle, it has some (preferred) design features that are not found on the newer 2019 or 2020 E300 models, it has a spare tire which the 2019 does not have, it has numerous upgrades, the engine is a V6 as compared to the turbocharged I4 in the 2019 & 2020 models, the folding mirrors feature, and it has a CD player which I do not see on the newer models. Overall a turbocharger is a nice feature but problematic it spins at approx. 225,000 rpm and is tempermental to maintain. Overall very satisfied with the 2016 E350. More

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Great friendly experience After many years of working with another dealership we went to MB Laguna Niguel to try our chances in getting a new car. We meet with Bernie in the in After many years of working with another dealership we went to MB Laguna Niguel to try our chances in getting a new car. We meet with Bernie in the internet department and he made the experience a very pleasant one for us and gave us the best deal that we were looking for. He was honest, patient and helpful. The entire staff were very nice and made this experience a very pleasant one for us. More

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Nice experience Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the fi Usually buying a car is a very stressful experience, but not this time,this time was easy. I was connected to Bernie Mendez by the AAA and from the first visit he made it very easy the leasing experience. I highly recomend this dealer and suggest to deal with Bernie. More

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Great place to buy a car. This is the 6th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4. He was great, knowledgeable, attentive, patie This is the 6th car we are buying from this dealership. Bernie Mendez helped us to purchase the last 4. He was great, knowledgeable, attentive, patient, helpful. He made us happy every time. I trust that Bernie did the best possible deal for us. Everyone we met there was friendly and efficient. MB of Laguna Niguel is a great place to buy a car. More

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Best MB dealerships of the year my visit to Laguna was very exceptional. Everyone was nice . all the props go to Bernie very excellent and knows his job, he deserves promotion my visit to Laguna was very exceptional. Everyone was nice . all the props go to Bernie very excellent and knows his job, he deserves promotion More

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10+ all the way! Bernie Mendez! From our test drive to ownership, Bernie Mendez and Ramsey Jerome are the best!!! Plan on a very pleasant experience! A 10+ at all times!!! From our test drive to ownership, Bernie Mendez and Ramsey Jerome are the best!!! Plan on a very pleasant experience! A 10+ at all times!!! More

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Next Level Customer Service I purchased my first Mercedes Benz at Laguna Niguel. I had an excellent experience from start to finish. Competitive pricing and efficient processing I purchased my first Mercedes Benz at Laguna Niguel. I had an excellent experience from start to finish. Competitive pricing and efficient processing of my purchase made my experience wonderful. I recommend Mercedes Benz Laguna Niguel to make a painless purchase. More

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Bernie is the Man! Just bought our second MBZ from Berni Mendez and he was a pleasure to work with! MBZ Laguna Niguel did not disappoint us. I would recommend Bernie if Just bought our second MBZ from Berni Mendez and he was a pleasure to work with! MBZ Laguna Niguel did not disappoint us. I would recommend Bernie if you are in the market for an new Benzo! More

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Great car buying experience Everyone was very friendly and professional. They worked with us to help us find what we were looking for. There was no pressure. Awesome experience. Everyone was very friendly and professional. They worked with us to help us find what we were looking for. There was no pressure. Awesome experience. More

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Easy transaction . Internet sales make buying a new car a breeze. And Bernie at Laguna Nagell Mercedes is a great help! I will return to Mercedes at Laguna Nagell i . Internet sales make buying a new car a breeze. And Bernie at Laguna Nagell Mercedes is a great help! I will return to Mercedes at Laguna Nagell in the future for my next car purchase. Plus you get free car washes. I have been using this dealer for the last five years and I also appreciated their service quality. More

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