Bernie Mendez
Bernie Mendez at Mercedes-Benz of Laguna Niguel

Bernie Mendez | Page 6

Internet Sales Manager

Mercedes-Benz of Laguna Niguel

1 Star Dr.
Laguna Niguel, CA 92677

Contact Me
not yet
rated
156 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

not yet
rated

156 Reviews

Write a Review

156 Reviews of Bernie Mendez

July 20, 2018

Dealership Rating
Employee Rating

Very helpful! Bernie helped me out through the sale process of my smartcar and also later on to recover a lost item I left in my old car, definitely recommend for s More

by jt80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater. Your positive feedback is extremely valuable to us. Please let us know how else we can further assist you with your new vehicle. In the meantime, enjoy!

June 23, 2018

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Employee Rating

3 peat customer Bernie Mendes is the best. He works hard to keep you coming back. As a three time repeat customer he has never disappointed. My family and I will b More

by Jka1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2018

Mercedes-Benz of Laguna Niguel responded

Thank you for leaving Mercedes-Benz of Laguna Niguel a 5-star review on Dealer Rater! We are so pleased to hear you had a wonderful experience buy a new car with Bernie Mendez. See you and the family next time :)

June 13, 2018

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Employee Rating

Excellent service I Had a car in mind when searching around. I was referred to them by my credit union. I asked Bernie if he had the car I was looking for and he came t More

by Ele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 19, 2018

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a review! We value your feedback and truly appreciate your business. We are happy to hear that Bernie and our team at Mercedes-Benz of Laguna Niguel were able to provide you with such exceptional service! Happy motoring!!

April 08, 2018

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Employee Rating

Excellent customer service and financing Bernie showed me features in the car which really appealed to me. He found me the car that was an ideal fit for me and my work. More

by April 7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ramsay Jerome

Apr 26, 2018

Mercedes-Benz of Laguna Niguel responded

Thank you for taking the time to leave us a 5-star review! We are pleased you had a wonderful experience with Bernie. Your feedback is valuable to us and we thank you for choosing Mercedes-Benz of Laguna Niguel.

April 02, 2018

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Employee Rating

The best dealership experience It was my first time leasing a car, I was so confused and afraid of messing up, but Bernie made the whole experience easy, he is great, he is so knowl More

by Naz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 25, 2018

Mercedes-Benz of Laguna Niguel responded

Congratulations on your new lease! We are excited to hear you had an exceptional experience with the assistance of Bernie. We are pleased to know he welcomed you warmly into our Mercedes Benz of Laguna Niguel family and helped get you into the perfect Mercedes-Benz. We wish you many miles of enjoyment in your new car. Happy Motoring!! Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

March 13, 2018

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Employee Rating

Horrible!!!! Not happy with the way they handled the sales of my car, or the recall. After driving down to Laguna Niguel I was told at the last minute the car had More

by Mercedes321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: MBLN CustomerService , Said Altawil, Omar Malek, Amir Zokaeieh

Apr 24, 2018

Mercedes-Benz of Laguna Niguel responded

Thank you for bringing your concerns to our attention as we are always looking to improve our processes to better assist our customers. Upon reviewing our records, I can see that someone from our management team has already been in contact with you regarding this specific situation and efforts were made to alleviate your dissatisfaction. We hope that Mercedes-Benz USA and your local dealership were able to assist you. Best, Kim Durham Client Care Specialist Mercedes-Benz of Laguna Niguel 949.347.3938

February 09, 2018

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Employee Rating

Easy and efficient Bernie Mendez was the greatest! He did a special order for me and made it so simple and easy. I got exactly what I wanted and at a fair price. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 04, 2018

Dealership Rating
Employee Rating

"Friendly and customer focused " - Chacko Jacob Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large More

by Chacko Jacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2018

Mercedes-Benz of Laguna Niguel responded

Hello Chacko! Thank you so much for leaving this 5-star rating! We appreciate your business and look forward to assisting you in the future! Happy motoring!!

February 04, 2018

Dealership Rating
Employee Rating

Friendly and customer focused Family owned. Warm and very friendly. Top it all fair pricing. Highly recommend. The car buying experience was very smooth and comfortable. Large lot More

by Chacko Jacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Hashemi

December 23, 2017

Dealership Rating
Employee Rating

Great promptly service and sales experience Bernie and Dan are both very helpful with our purchase. Good deal and service. They gave me yummy snacks while I am waiting for the documents. More

by Fh1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Dodgen

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