Bernie Mendez | Page 8

Great experience The experience in Mercedes Benz of Laguna Niguel was so gratefully, especially with Mr, Bernie Mendez, he was so professional and friendly, I really a The experience in Mercedes Benz of Laguna Niguel was so gratefully, especially with Mr, Bernie Mendez, he was so professional and friendly, I really appreciate for his help in everything. More

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Smooth sailing From the moment I reached out to Bernie the internet sales manager he was accommodating to assist us with our request. We were looking for a used veh From the moment I reached out to Bernie the internet sales manager he was accommodating to assist us with our request. We were looking for a used vehicle and the particular car was just listed not even on the lot. Burney made the appointment and had the car lightly detailed but assured when we took the vehicle it would be completely detailed and it was. MBLN made buying a vehicle easy. I can be a difficult client but even though we weren't taking a high Mercedes Maybach off the lot he made us feel as our purchase was just as big. I'd highly recommend them for a Mercedes and any other used vehicle they have on their lot. More

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Outstanding experience. Bernie Mendez actually made purchasing a new car an enjoyable experience ! He was very helpful, very knowledgeable about the car, and everything went Bernie Mendez actually made purchasing a new car an enjoyable experience ! He was very helpful, very knowledgeable about the car, and everything went very smoothly. After we finished our negotiations we then met with Adam Pestritto, the Finance Mgr., who was also very thorough and professional, but had a wonderful sense of humor. Between Bernie and Adam, it was a very entertaining day ! Both gentlemen were very professional, and knowledgeable, but also made it very enjoyable to buy a new car. I drove off the lot a very happy new Mercedes owner ! More

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Purchase of new car Very professional staff pleasure to work with. Enjoyed the experience. Accommodated my needs for faster service given small children came with us. Ove Very professional staff pleasure to work with. Enjoyed the experience. Accommodated my needs for faster service given small children came with us. Overall excellent experience. More

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AWESOME! This is my "go to" dealership for QUALITY CUSTOMER SERVICE! Every member of staff from sales to maintenance give you time, listens to what you want an This is my "go to" dealership for QUALITY CUSTOMER SERVICE! Every member of staff from sales to maintenance give you time, listens to what you want and need and go out of their way to be flexible and accommodating! Special mention to Bernie Mendez for finding us exactly what we needed, a rare combination of charm, exemplary customer service and a true gentleman ! More

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Excellent buyer experience Just last month I picked up a beautiful nicely loaded new C300 Coupe from Bernie Mendez at MB Laguna Niguel. Bernie was absolutely fantastic at helpin Just last month I picked up a beautiful nicely loaded new C300 Coupe from Bernie Mendez at MB Laguna Niguel. Bernie was absolutely fantastic at helping me review and make a final car choice and was professional, friendly and patient from start to finish. He is extremely easy to deal with and I felt we got a really good deal. Absolutely love my new car. My wife also bought her new CLA from Bernie last year and we had such a great experience back then we came directly to him when I was ready to buy. 5 stars all the way! More

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lack of integrity of a dealership {Pat Bolter, Ali Hashemi} the dealership laguna niguel mercedes {Bernie Mendez}, had contacted me via a USAA lead about a new vehicle. by the way by being a USAA member it got the dealership laguna niguel mercedes {Bernie Mendez}, had contacted me via a USAA lead about a new vehicle. by the way by being a USAA member it got me a $1800.00 discount off the vehicle. they had the exact one that i had built on line. prior to me going up to the dealership that day i had Bernie to please make sure the vehicle was there and "he replied yes it is". so i loaded up the family and headed up to the dealership to acquire that vehicle. once we got there all of the sudden the vehicle was nowhere to be found and keep in mind that was after the credit was pulled and i came back as tier one credit. Bernie brought back the drive off numbers and asked for $3,002.52 which was the drive off monies owed.i had asked when the vehicle would arrive and he replied,"the next day or two ". he said by taking your drive off dollars now would secure that vehicle as mine. the vehicle of course never landed until one day shy of 2 weeks. at that time they had decided not to sell me the vehicle and has refused to give back my $3002.52 drive off monies.i found out the next day that same vehicle with the same VIN numbers for sale on the open market for $10,000.00 over window sticker.so i don't need to tell you that why i was no longer allowed to buy the vehicle. let's look back $1,800.00 off the vehicle; due to the fact, i have a military discount. WHAT A DISSERVICE TO ALL MILITARY PERSONNEL!!!!!! or now we are trying to get $10,000.00 over window sticker. THE GENERAL MANAGER {PAT BOLTER}WON'T RESPOND TO MY EMAIL OR TAKE MY PHONE CALLS!!! THE GENERAL SALES MANGER ALI HASHEMI HAS REFUSED TO SEND ME THE REFUND!!! i had told him that my next call is to DMV and he responded "DMV could and will do nothing" little does that LITTLE MAN know that DMV regulates all auto dealerships {they are the police of all dealerships} and for that little spineless jellyfish of a man PAT BOLTER next time man up and put your big boy pants on and face the consumer who your dealership is holding and keeping there drive off monies of a contract that you guys a retracting on 2 weeks later. I WOULD NEVER RECOMMEND ANYBODY FROM BUYING FROM THIS DEALERSHIP ESPECIALLY MILITARY PERSONAL. PAT will have his day very soon with the DMV investigation team and would not be surprised if DMV uncovers any other not so to form practices by LAGUNA NIGUEL MERCEDES DEALERSHIP. More

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It doesn't get any better It simply doesn't get any better in acquiring a car. My sales person, Bernie Mendez, made sure my every need was met. Grant Dossey, who is a technic It simply doesn't get any better in acquiring a car. My sales person, Bernie Mendez, made sure my every need was met. Grant Dossey, who is a technical wizard, made sure that I understood all the functions of the car before driving off the lot. Bernie gave me a phenomenal deal and made sure that I was taken care of. This dealership is absolutely first class. They have my business for life. More

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Bernie Mendez fantastic to deal with Bernie sold us our 2017 GLC300. Dealt with him via email and phone to get a special order underway. He updated me throughout the process. Pleasant t Bernie sold us our 2017 GLC300. Dealt with him via email and phone to get a special order underway. He updated me throughout the process. Pleasant to deal with, keeps to his word. More

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Ease of ownership Worked with Bernie Mendez at Mercedes of Laguna to buy our E350 Wagon. what a great experience! He was friendly, had a good personality and efficient Worked with Bernie Mendez at Mercedes of Laguna to buy our E350 Wagon. what a great experience! He was friendly, had a good personality and efficient. Will definitely go back to him in a heartbeat.5 Star service! More

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