Chris Matthews

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Listening to our customers is at the core of everything we do, so we're thrilled that came through for you! Thank you for the wonderful review. Whether you're shopping for your next vehicle or bringing it in for maintenance, our goal is to understand what matters most to you and deliver great service every step of the way. We truly appreciate you choosing Covert CDJR Bee Cave, and we look forward to helping you for many years to come.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for the kind words, and we're so glad we could get you back on the road quickly! A fast diagnosis followed by a proper fix is exactly the kind of service we want every customer to experience. Mr. Matthews will be delighted to hear how much you appreciated his kindness and help. Being called one of the best dealerships you've worked with is a true honor for our team. Thank you for choosing Covert CDJR Bee Cave. We look forward to taking care of you again whenever you need us.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for taking the time to share your feedback. We take all customer concerns seriously, and we are currently looking into this matter.

Covert Chrysler Dodge Jeep RAM Bee Cave responded

Thank you for recognizing both our customer service and the quality of our workmanship! We truly appreciate your honest feedback regarding labor rates as well. Our technicians hold factory certifications and specialized training that many other shops simply do not have, and they work with the latest diagnostic equipment and genuine parts designed specifically for your vehicle. That level of expertise helps ensure the job is done right the first time, giving you added confidence and long term value. At Covert CDJR Bee Cave, we are committed to delivering service you can trust, and we are grateful you chose us. We look forward to taking care of you again soon!

Covert Chrysler Dodge Jeep RAM Bee Cave responded

You’re right that this repair took far longer than anyone would want. Your vehicle needed extensive work, including a major engine repair, and along the way we ran into several setbacks: back-ordered parts, stripped timing cover bolts that had to be addressed before work could continue, and a timing issue found during our final test drive that needed correcting before we could return the vehicle to you safely. Some of the needed repairs were also not covered by your third-party warranty, and rather than pass that cost on to you, we worked to cover it at no additional expense. These details explain the delay, but they don’t excuse how it felt on your end, and they don’t change the fact that you deserved a clearer picture from the start. We especially regret the repeated completion estimates that didn’t hold. Each time a new issue surfaced, the timeline moved, and we understand how discouraging it was to be told “next week” again and again. We should have been more careful about setting expectations and more transparent about what was causing each delay. We also hear your concerns about communication. Changing advisors partway through your repair made it harder to keep you consistently informed, and you should never have had to chase down updates or feel that no one knew the status of your vehicle. You should also have received a direct response when you escalated your concerns. We are reviewing how we handle advisor transitions, status updates on long-term repairs, and follow-up on escalated calls so that other customers don’t have the same experience. We understand that we may have lost your trust, and we respect your decision.