Chris Matthews

Try’s to not do the work listed, never fixes issues. Managers are horrible, lie on reports Managers are horrible, lie on reports More

by FARRAH ABRAHAM Verified Customer Verified Customer

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Great customer service and quality workmanship. Labor rates are a little higher than some other service shops. Labor rates are a little higher than some other service shops. More

by chrisdoering Verified Customer Verified Customer

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Truly the worst service experience I have ever had at a dealership. Literally took 3 months to complete the work on my car. No lie. There was a lot to be done, but because most of it was warranty work, dealership. Literally took 3 months to complete the work on my car. No lie. There was a lot to be done, but because most of it was warranty work, there seemed to be no motivation to complete it. Worst part of this marathon service, was I kept getting promises that it would be done this week, then something would come up and I was told the following week, This happened for about 2 months. In addition, my service coordinator would not answer my calls or call me back. When they did, they had no clue what was going on and usually said they needed to talk to the tech to find out a status. No concern whatsoever. My first coordinator, Zach, quit the company and my second, Beth, who is actually Service Line Manager, was no better. I escalated this to the overall Service Department Manager, Chris, and to my surprise the car was done within a day. But, no call/response from Chris directly, even though I left him messages. I have owned two Jeeps and I actually purchased one from Covert. I have since sold both vehicles and will never purchase a Jeep vehicle again. In addition, I will never buy another vehicle from a Covert dealership. More

by Brian Cameron Verified Customer Verified Customer

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