Beth Petty | Page 2

I have found Ferman Ford to be reponsive to my auto maintnenace needs. Employees are attentive and helpful. maintnenace needs. Employees are attentive and helpful. More

by GARDNER HARSHMAN Verified Customer Verified Customer

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The service writer was sub standard in my opinion, I booked the appointment using the Ford App and one of the service levels was the works which I choose. The service writer wanted to school me that for booked the appointment using the Ford App and one of the service levels was the works which I choose. The service writer wanted to school me that for a Diesel that the works was not available. Second I had a 4pm appointment that was booked well in advance and I planned to wait for the vehicle as noted when I booked, I was instructed that would be around 6pm before they could get to my truck which I consider unacceptable since I had a scheduled appointment. Not sure if I will use Ferman Ford again after this experience More

by jhunter30 Verified Customer Verified Customer

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Beth Petty and team were fabulous. Got me in quickly for oil change without appointment. Beth reviewed Ford’s recommended service plan. It was my first visit to Ford Service Center. Got me in quickly for oil change without appointment. Beth reviewed Ford’s recommended service plan. It was my first visit to Ford Service Center. More

by LHUGHFL Verified Customer Verified Customer

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The workmanship is horrible. I had a 2022 Ford Maverick. It’s a first year model so it has quite a few known issues. The biggest issue I had with the Maverick was the battery wi I had a 2022 Ford Maverick. It’s a first year model so it has quite a few known issues. The biggest issue I had with the Maverick was the battery wire harness. It took them a month to replace. They received the part in less than a week but it took them another 3 weeks to fit me in their schedule. The communication was horrible the only way I would “receive” an answer was if i physically went there. I also had a “Rear Seatbelt Monitor fault” message. I bought it in for repair. Well 3-3 days later they said it was fixed and i literally drove out of the parking lot and message came back on. They had my car for another two days to fix the problem When I received my car back from the rear fault message, I noticed a scratch on the door. They had the car for another 2-3 days to repair the scratch. After they repaired the door, whatever they used to get out the scratch also got on the window. So I had to bring the car back up there to remove the spot on the window. The service manager Will was very nice and easy to work with and apologized for the issues and inconvenience, the workman in the shop is horrible. I had s few more issues with car so I decided to trade in the Maverick. I really liked the car but I need Ford to work out the kinks first. More

by LRG Verified Customer Verified Customer

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If you try to get a hold of anyone in service nine times out of 10 they never call you back out of 10 they never call you back More

by rl.chapman Verified Customer Verified Customer

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Beth at Ferman was very helpful and understanding of my time and even pointed out issues that were covered under warranty time and even pointed out issues that were covered under warranty More

by Gary Verified Customer Verified Customer

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Excellent & Pleasant, Thanks thxs thxs thxs thxs thxs thxs thxs thxs 15 word minimum sucks thxs thxs thxs 15 word minimum sucks More

by johnf250platinum Verified Customer Verified Customer

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Trevor was great! So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. So we’re the other people I had contact with at the collision center. Everyone really knew what they were doing. More

by pft58 Verified Customer Verified Customer

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Had a slight discrepancy, once identified the team went out of there way to make sure I was taken care of and get the issue resolved. out of there way to make sure I was taken care of and get the issue resolved. More

by firekc23 Verified Customer Verified Customer

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Glad our family has Fords. This is the best place for service work, EVER! All 3 of our cars come here. This is the best place for service work, EVER! All 3 of our cars come here. More

by Gebentley61 Verified Customer Verified Customer

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