Betsy Villanueva
Betsy Villanueva at City Volkswagen of Chicago

Betsy Villanueva

Assistant office Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

Contact Me
not yet
rated
6 Reviews
not yet
rated

6 Reviews

Write a Review

6 Reviews of Betsy Villanueva

May 15, 2025

Dealership Rating
Employee Rating

I will never use this dealership again, recently paid off my car now the turbo went out twice once when I first purchased the car and now a second time. They never informed me that my car had extended Diesel More

by Naty81389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 19, 2025

City Volkswagen of Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Capparelli Service Director ccapparelli@cityautogroup.com

April 22, 2024

Dealership Rating
Employee Rating

Excellent service helpful with the trading and pay really good price for your car recommend More

by Garivanjimenez83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

City Volkswagen of Chicago responded

Here at City Volkswagen of Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Anthony Manteca - amanteca@cityvwchicago.com

March 27, 2023

Dealership Rating
Employee Rating

We drove 225 miles. Best buying experience ever. Charles Diaz was extraordinary helpful. Got exactly what was looking for. More

by travisgause1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Diaz, John Gordon

March 13, 2022

Dealership Rating
Employee Rating

I purchased a 2020 Toyota Camry with great help from Anthony Agrassi. I let him know I wanted to spend the least amount of time in the dealership and was able to submit all my documents online prior to More

by Jasmin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura V. Torres , Jennifer Stewart, Anthony Agrassi

December 31, 2019

Dealership Rating
Employee Rating

Ask for Ernie! He was fantastic! There was no pressure to buy and it really was a seamless process. We originally went in for a certified pre-owned vehicle but found a new vehicle that fit within our budget More

by Brenner Solo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ernie Quezada

May 29, 2019

Dealership Rating
Employee Rating

Just the best!!! Ray is the real deal very experienced will make you feel like home my second car from the autobarn just the best on volkswagen dealers!! More

by Atlascrazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Cotto , Dan Brasil, Alex Diaz, Norma Vega

Jun 10, 2019

City Volkswagen of Chicago responded

We are so delighted to hear about your great car-buying experience with Ray! Thank you for the kind words and review.

Dealership Inventory (126 Vehicles)

new 2025 Volkswagen Atlas Cross Sport car, priced at $51,262
2025 Volkswagen Atlas Cross Sport
new
Blue exterior
Automatic
All-wheel Drive
new 2025 Volkswagen Taos car, priced at $31,053
2025 Volkswagen Taos
new
Gray exterior
Automatic
All-wheel Drive
new 2025 Volkswagen ID. Buzz car, priced at $67,521
2025 Volkswagen ID. Buzz
new
Pomelo Yellow exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $33,501
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
new 2025 Volkswagen Atlas car, priced at $39,006
2025 Volkswagen Atlas
new
Mountain Lake Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Volkswagen Tiguan car, priced at $33,501
2024 Volkswagen Tiguan
new
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive