Bill Brayer

The experience with Bill Brayer, the general manager at Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive interv Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive intervention disrupted the process, leaving me feeling humiliated and unwelcome in the dealership. It was shocking to be treated as if I had committed a serious offense when all I was doing was trying to purchase a car. I had no prior interaction with Mr. Brayer, and his actions ultimately derailed the potential sale. It's clear that his approach may not be conducive to fostering positive customer experiences, and it's concerning to think that individuals like him could tarnish the reputation of Heritage Toyota. Unfortunately, one person's behavior can have such a negative impact on the entire dealership. More

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A classic bait and switch scheme was employed at this dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership t dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership that scams people. They were not apologetic or willing to work with me other than try to upsell me on another vehicle with less options at a higher price. More

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No customer service whatsoever and no empathy in dealing with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for 5:00 p.m. and verified via email and phone conversation the morning of the appointment. I was notified minutes prior to my arrival hat the vehicle was just sold. I arrived at the dealership to confirm whether the vehicles was sold and was notified that they car sold earlier that morning. I was very upset as I had just driven over 70 miles and no one cared to call me and notify me that the car was no longer there. I was very skeptical that there was even a car there to begin with as they tried to sell me a more expensive car with less features. Did not make sense at all. When I asked to to talk to the sales manager Mr. Bryer had this speech memorized of how car sells on a first come first serve basis and they would be happy to sell me a more expensive car. He did not take the time to understand the issue or my concern and was very unapologetic. As if this was their normal tactic and he was defending it tooth and nail. I found him to be condescending and unprofessional and I hope that this message will be a warning to anyone to stay away from this dealership. More

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