Monir Chowdhury

Monir has been very helpful great customer service. I recommend him to get excellent service from Heritage Toyota Catonsville I recommend him to get excellent service from Heritage Toyota Catonsville More

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Monir is the best Sales person. He considered all of my requirements and helped me to get perfect car. Thanks Monir for your support. He considered all of my requirements and helped me to get perfect car. Thanks Monir for your support. More

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Monir helped us to get my first car. He is really expert sales person. I recommend him. He is really expert sales person. I recommend him. More

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Monir helped to get my dream vehicle. I recommend him to make sure excellent service. I recommend him to make sure excellent service. More

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Monir was very kind and helpful! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! More

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A classic bait and switch scheme was employed at this dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership t dealership. Do not fall for it and stay away. You have been warned. Monir was actually a nice guy; unfortunately for him he works at a dealership that scams people. They were not apologetic or willing to work with me other than try to upsell me on another vehicle with less options at a higher price. More

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No customer service whatsoever and no empathy in dealing with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for 5:00 p.m. and verified via email and phone conversation the morning of the appointment. I was notified minutes prior to my arrival hat the vehicle was just sold. I arrived at the dealership to confirm whether the vehicles was sold and was notified that they car sold earlier that morning. I was very upset as I had just driven over 70 miles and no one cared to call me and notify me that the car was no longer there. I was very skeptical that there was even a car there to begin with as they tried to sell me a more expensive car with less features. Did not make sense at all. When I asked to to talk to the sales manager Mr. Bryer had this speech memorized of how car sells on a first come first serve basis and they would be happy to sell me a more expensive car. He did not take the time to understand the issue or my concern and was very unapologetic. As if this was their normal tactic and he was defending it tooth and nail. I found him to be condescending and unprofessional and I hope that this message will be a warning to anyone to stay away from this dealership. More

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Great store, great staff! Got the Camry I wanted. Did not know it was tough to get cars. But I found one. Staff really took care of me. Monir was nice and his Sales Manager Du Got the Camry I wanted. Did not know it was tough to get cars. But I found one. Staff really took care of me. Monir was nice and his Sales Manager Dustin was very professional. Thank you again! More

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Mr. Monir provided excellent customer service and helping us smoothly to make a choice and close the deal. It was pleasant experience and found exactly what we were looking for. Made our purchase hassle free us smoothly to make a choice and close the deal. It was pleasant experience and found exactly what we were looking for. Made our purchase hassle free. More

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This guy is so slimy. True salesmen mentality. He sold me a vehicle and added insurance without consent. Later caught and the dealerships management was awful at remedying True salesmen mentality. He sold me a vehicle and added insurance without consent. Later caught and the dealerships management was awful at remedying it. After verbal acquisitions, they finally removed. Additionally, he agreed to repair a dent in the car that later was not mentioned anywhere in writing. He used these tactics because he’s very dismissive of questions or concerns. Pretends like he’s got it covered and after signing so many sheets, he scams you. Management is just as awful as resolving customer complaints. File a complaint with the better business bureau. This is unacceptable. More

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