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Bill Brown
Bill Brown at Courtesy Mitsubishi

Bill Brown

Service Manager

Courtesy Mitsubishi

1060 Washington Street
South Attleboro, MA 02703

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4.6
366 Reviews

Dealership Experience

19 yrs, 11 mos

Industry Experience

38 yrs, 8 mos

4.6

366 Reviews

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366 Reviews of Bill Brown

December 26, 2025

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Employee Rating

Radio still not fixed . When my husband told them about the burning smell they said they couldn’t smell it . Found the cause of the damage . Too bad they did this to me . I’ More

by ajubainville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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December 15, 2025

Dealership Rating
Employee Rating

The Courtesy Team in Service only, AKA Brandon, Tony, and Dan - (Bill Sometimes) - Are the best freaking team in the world. If they can’t fix it, nobody can! Mitsubishi is the best!! More

by Janice Azar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro, Brandon Soares, Tony Sihavong

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Dec 15, 2025

Courtesy Mitsubishi responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Courtesy Mitsubishi!

December 13, 2025

Dealership Rating
Employee Rating

Excellent! Service Manager And Writer Excellent! Very Informative, Explain Service Being Completed. Mechanics Very Talented, Timely And Service Completed In A More

by BALMEJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro

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Dec 13, 2025

Courtesy Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!

October 27, 2025

Dealership Rating
Employee Rating

Unlike other area dealerships, they're very kind and unbiased. I feel as if they see my humanity as opposed to, "another one of them " More

by kihindei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Peter Crisostomi, Brandon Soares , Emilio Moretti

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Oct 27, 2025

Courtesy Mitsubishi responded

Thanks for sharing your thoughts about your experience with Courtesy Mitsubishi. We appreciate your business and hope to see you again soon!

October 10, 2025

Dealership Rating
Employee Rating

Great place to go for cars needs Very professional et they doing a good job Always a pleasure going there More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Peter Crisostomi, Brandon Soares , Emilio Moretti

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Oct 10, 2025

Courtesy Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 10, 2025

Dealership Rating
Employee Rating

I typically really like dealing with this service center so I’m hoping it was just an off day. I waited a while before any one acknowledged I was there. I picked up my car for the reason I brought it in, ma More

by emilyiacovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Courtesy Mitsubishi responded

Emily, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 19, 2025

emilyiacovelli responded

I gave a second chance and I have to say BEWARE! I am incredibly disappointed with this place. In the past it was fantastic. Now, it’s just like every other service station connected with a dealership. They have given me the runaround twice now and I was willing to give them the benefit of the doubt, but now I’m just mad. First, I brought my car in due to the check engine light being on. I picked it up and the lights still on. They say it wasn’t on for them. Fine, benefit of the doubt. I then make another appointment online, drop my car off the night before the appointment, put the keys in an envelope with a note in the drop box. The next day, my husband called towards the end of the day since we hadn’t heard back. They knew nothing about the car and put my husband on hold. He waited for 7 minutes and then called back with no answer. I called back the next morning and was told there was no appointment and they couldn’t take my car for a diagnostic for a couple of weeks, but they could do an oil change. No appointment? Fine, things happen, but they were really going to make me wait “a few weeks” when they already had my car, no apology for the mix up at all. So I said yes to the oil change. Again, no call by the end of the day. I call and ask if the oil change was done. Nope! Ok fine, I told them I needed the car and asked if they could please lock the keys in the car so I could pick it up. They assured me they would do this and I could pick it up anytime. I then drive the 40 minutes (we bought the car here and have liked the service so it was worth the drive) to pick up my car and the keys aren’t anywhere to be seen. Now, I’m fairly certain they lost my keys and even if they didn’t I have to go back there again to get them. I will update if I get a satisfactory response. It’s unfortunate this place has gone down hill so quickly.

Dec 30, 2025

emilyiacovelli responded

UPDATE: Peter at Courtesy reached out and then when I called the next morning he immediately got on the phone with me. We ended up having a few phone conversations. He was apologetic, helpful, and wanted to make things right. Peter made sure the missing key was located, then we scheduled a time for my car to go in. He did not want to inconvenience me further so he had someone from the shop come to my house pick up the car, leave me a rental, deal with the issues, give it the inspection sticker, and then drive the car back. They also filled the gas tank! Peter then called again to make sure everything was all set. The two drivers were also kind and professional. They both updated me with there arrival times and the drop off gentleman explained what was done to the car. They did this the week of Christmas, so I'm sure with staff probably on vacation it was no small fete getting it in and sending drivers. I have to say it was a super frustrating experience, but Peter made sure I ended up walking away from it happy. It ended up being excellent customer service.

September 17, 2025

Dealership Rating
Employee Rating

Nice place to be when servicing my car the guys at the desk are always nice and explain everything More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Peter Crisostomi, Brandon Soares , Emilio Moretti

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Sep 17, 2025

Courtesy Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Courtesy Mitsubishi.

September 13, 2025

Dealership Rating
Employee Rating

This dealership is unprofessional from the general manager (Peter )to the service center being the worse. I would not recommend anyone to purchase a vehicle here it was an unpleasant experience for me More

by joel.almonte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeffery Jones, Peter Boursiquot, Brandon Soares, Kyle Santos, Taylor Pires , Emilio Moretti

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Sep 17, 2025

Courtesy Mitsubishi responded

We're sorry to hear about your experience, Joel, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 13, 2025

Dealership Rating
Employee Rating

The service department is excellent always willing to help in any way possible Bill brown service manager very knowledgeable and always available to help Dan service tech very helpful Steve Curry m More

by TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2025

Courtesy Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Courtesy Mitsubishi, we look forward to having you as a valued customer for many years to come!

September 10, 2025

Dealership Rating
Employee Rating

I get Great service thats why i go back to help keep my car up More

by CHARLES A FIORINO
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emilio Moretti

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Sep 10, 2025

Courtesy Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!

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