Bill Cosenza | Page 31

Very intense and uneasy dropping car off for service. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. Personnel are very curt even had service rep stand in the way of my exiting the dealership just to bully. More

by barryerb Verified Customer Verified Customer

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Great people! !! Always take care of whatever is needed and always so respectful. Will always take my car there. !! Always take care of whatever is needed and always so respectful. Will always take my car there. More

by MEISENHARDT0 Verified Customer Verified Customer

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Clear communication and expertise. Very knowledgeable and courteous staff. Frank has been great to work with. Very knowledgeable and courteous staff. Frank has been great to work with. More

by robertarmstrong1512 Verified Customer Verified Customer

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Can never get a loaner car for service. Why am I purchasing a luxury car without some consideration? Why am I purchasing a luxury car without some consideration? More

by dangeline7 Verified Customer Verified Customer

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I've had 6 BMW's from Ottos since 1999 and am currently ordering my first from West Chester. Bill had been my service rep the entire time. I wouldn't change a thing. ordering my first from West Chester. Bill had been my service rep the entire time. I wouldn't change a thing. More

by FINNEGAN2 Verified Customer Verified Customer

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Bill was great through my car repair process. He worked very hard to get my car through the shop in a timely manner and at a reasonable cost. He worked very hard to get my car through the shop in a timely manner and at a reasonable cost. More

by BeemerDriver Verified Customer Verified Customer

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Best service I’ve received at a dealership. Both Sales and Service department are excellent! I highly recommend using Ottos BMW Both Sales and Service department are excellent! I highly recommend using Ottos BMW More

by Dwr149 Verified Customer Verified Customer

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Professional and honest service. I waited for my car and they quick and responsive. I would do it again I waited for my car and they quick and responsive. I would do it again More

by pwebb1 Verified Customer Verified Customer

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Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More

by deborahjryan Verified Customer Verified Customer

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I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to it, but let me summarize my thoughts. As a loyal and very satisfied customer of Otto's since 1972, I was surprised and disappointed to see the change of ownership earlier this year. That said, most of the key personnel remain in place, so I'm prepared to maintain the status quo, especially since Frank has demonstrated his wisdom, courtesy, and professionalism on a consistent basis for over 20 years. My 5 Series is now entering its third decade, and it's clear Frank and his team of techs share my commitment to keep the Gray Ghost running as great as it looks. More

by JOHNDALLASBOWERS Verified Customer Verified Customer

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