Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza | Page 34

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
391 Reviews
4.9

391 Reviews

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391 Reviews of Bill Cosenza

August 12, 2023

Dealership Rating
Employee Rating

The whole thing was a scam. They told me multiple things were wrong with my car that weren’t. I had an inspection the week before I brought my car in so I know these things were More

by NAVAHILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 14, 2023

BMW of West Chester responded

We fully stand behind the service recommendations made on your vehicle by our BMW factory trained technician. We use only genuine BMW parts with a 2 year unlimited mileage warranty. BMW of West Chester remains dedicated to continuing the tradition of excellence and customer service to all customers every day.

Aug 14, 2023

NAVAHILTON responded

You can stand behind being a sham. That's fine. I showed the video to 3 other mechanics that all agreed you were inflating prices and repairs needed. I stand behind my decision to never use your services again.

August 11, 2023

Dealership Rating
Employee Rating

Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. More

by cbernier0
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Melissa Gibson, Joseph Fritz , Frank Adinolfi, Anthony Blubello, John Keenan, Kevin Mahoney

August 09, 2023

Dealership Rating
Employee Rating

Great service provided as always - my car took longer than usual or as expected but Bill was good with communicating throughout the process. More

by cancelmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

BMW of West Chester responded

We are pleased to hear Bill keep you well informed throughout the service process. Many thanks for choosing BMW of West Chester!

August 08, 2023

Dealership Rating
Employee Rating

Great service and commitment from staff, I have over 20 years history with the dealership. More

by mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, Justice Mogano , Anthony Blubello, John Keenan

Aug 09, 2023

BMW of West Chester responded

Thank you for continuing to be a loyal and valued member of the BMW of West Chester family!

August 07, 2023

Dealership Rating
Employee Rating

I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. More

by CKW500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson, Joseph Fritz , Frank Adinolfi

Aug 07, 2023

BMW of West Chester responded

Outstanding! We are delighted to hear Bill delivered the informative and thorough experience we always strive for. Thank you for choosing BMW of West Chester!

August 04, 2023

Dealership Rating
Employee Rating

Bill has been my service advisor for at least the last 10 years. He is patient, listens, very knowledgeable and is one of the reasons I will continue to do business with this dealership. More

by FrankP1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

BMW of West Chester responded

We are delighted to hear you continue to be so pleased with the patient and knowledgeable assistance provided by Bill. We look forward to many more years to come. Thank you for choosing BMW of West Chester!

July 28, 2023

Dealership Rating
Employee Rating

Have been dealing with this dealership for 20 years and been satisfied with the service. More

by RESTERLY
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2023

BMW of West Chester responded

Thank you for being a loyal and valued customer from all of us here at BMW of West Chester!

July 26, 2023

Dealership Rating
Employee Rating

Bill Cosenza is totally committed to his customers. He gives great advice, and he explains the work that needs to be done using language that I can understand. More

by VMV81
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

July 26, 2023

Dealership Rating
Employee Rating

I always get excellent service when I bring in my X3 and excellent advice from Bill. More

by edschmid
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 26, 2023

Dealership Rating
Employee Rating

I have always had great service at the dealership. The same folks I’ve always worked with are still there and, as usual, they took great care of me. More

by DRBRAND
Service Price Transparency
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Recommend Dealer
Yes
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