Bill Cosenza | Page 36

Great service! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! My vehicle was finished in a timely manner. Everyone was kind and caring of my time and vehicle needs. Will highly recommend to all BMW owners! More

by cdoc1267 Verified Customer Verified Customer

Report | Print

I have been a customer of Otto’s BMW since 1992. I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appoi I have purchased eleven (11) vehicles from this dealership. I was experiencing a problem with my BMW. I needed immediate service on my car but appointments with a loaner vehicle were booked out for more than a month. I contacted Chris Clayton and he arranged an appointment for me with service adviser Bill Cosenza. The repairs on my vehicle were extensive, but I knew when I picked up my vehicle the job would be done right. In this present world, people never say “job well done”. Chris Clayton and Bill Cosenza are a credit this organization. These exceptional individuals are exactly why I’d rather drive thirty miles to West Chester than deal with a local dealership in Delaware. More

by dimenjj Verified Customer Verified Customer

Report | Print

They were swamped with cars to service, but they still got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 year got to my car with a short delay. Craftsmanship was excellent as always. They have figured out many difficult problems for me, over the last 10 years. More

by snyderdavidp Verified Customer Verified Customer

Report | Print

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More

by RIXRIDE Verified Customer Verified Customer

Report | Print

Been going here for years. This dealership does a good job taking care of their customers. This dealership does a good job taking care of their customers. More

by dtahshome Verified Customer Verified Customer

Report | Print

Effective and efficient service to maintain my precious M235i. Appreciate your efforts to keep me safely on the road. M235i. Appreciate your efforts to keep me safely on the road. More

by kbwright13 Verified Customer Verified Customer

Report | Print

BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More

by JCF Verified Customer Verified Customer

Report | Print

I’m always pleased with the customer service I receive At Ottos. Ian Martin is very tentative to all my needs and works really hard to make sure your experience is phenomenal. No matter what time I called or Ottos. Ian Martin is very tentative to all my needs and works really hard to make sure your experience is phenomenal. No matter what time I called or texted him I received a response. This is my second BMW purchase through him, both times he worked really hard to make sure I got the best rates, my experience was great and I was completely satisfied. We are already preparing for another vehicle in a couple months. Ian will forever be my Sales Associate for as long as he’s at BMW. I also want to say Chad the sales manager work really hard on my behalf as well for my BMW 760. Between Ian and Chad I couldn’t ask for better gentleman to work with on my new purchase. I get all my service done at BMW and Bill always make sure I’m satisfied with my service on all my BMWs. I have an amazing team at Ottos that’s a pleasure to work with all the time. Thank you Team -Gloria D More

Report | Print

Otto’s is a wonderful dealership. Very friendly, welcoming, and accommodating. My transaction was handled in a professional and top-notch fashion. Scott Gately provided me with super Very friendly, welcoming, and accommodating. My transaction was handled in a professional and top-notch fashion. Scott Gately provided me with superior service and he always took the time to address my questions and concerns. He never made me feel rushed. As an added benefit, Otto’s plays great music while waiting for your car to be serviced. More

Report | Print

very customer focused; great customer service; Ian is a great sales rep who took great care of us and made sure we bought exactly the car we wanted. great sales rep who took great care of us and made sure we bought exactly the car we wanted. More

Report | Print