Bill Cosenza | Page 37

Otto’s BMW is the only dealer to purchase and service my car. Scott Gately has continuously been professional, knowledgeable, and no- pressure, just sincerely helpful with my search for the right car. I car. Scott Gately has continuously been professional, knowledgeable, and no- pressure, just sincerely helpful with my search for the right car. I service my BMW only at Ottos. Bill Consenza is the best in customer care in Otto’s service department. He honestly has your best interest as first priority. More

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It is always great working with Scott. In fact, this is our 4 BMW with Otto and Scott always taking care of us. In fact, this is our 4 BMW with Otto and Scott always taking care of us. More

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Always a great experience with Robert and the Otto’s team. He works tirelessly to make sure you get what you want. Knowledgeable, courteous, friendly, an all around great guy. This is my second and cert team. He works tirelessly to make sure you get what you want. Knowledgeable, courteous, friendly, an all around great guy. This is my second and certainly not last experience with Robert and the Otto’s team. More

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My service rep Bill Consenzo kept me informed and made recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! recommendations about repairs based on my needs. I appreciate the technician videos, personal service and quality work! More

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I purchased my third BMW from Otto's today! As usual, it was a great experience. My sales person was Ian Martin and he is a true professional. Ian made me feel very comfortable during the en As usual, it was a great experience. My sales person was Ian Martin and he is a true professional. Ian made me feel very comfortable during the entire experience and answered every question with patience. He knew everything about the car which made the decision process easy. I was also impressed by Noel Montesano, my financial service advisor. He explained everything well and made it simple and fast! Lastly - I have to say my service advisor, Bill Cosenza, is the best in the business. I trust him completely because he always takes care of me and makes sure I am happy with my service experience. I'm always happy with the service at Otto's! More

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Great service. ..Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase. ..Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase. More

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My relationship with Otto's started with Bill Cosenza when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with Ian and Bill: they treat me me with great respect and care for my needs and wants. These 2 gentlemen are a true credit to Otto's BMW. More

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I love working with justice always goes the extra mile always takes care of us always takes care of us More

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I have been dealing with Otto’s BMW for over 10+yrs, But my experience with Scott Gately is a pleasure, he make the buying experience a complete joy!! Scott is the ultimate selling machine :). Thanks Scott! my experience with Scott Gately is a pleasure, he make the buying experience a complete joy!! Scott is the ultimate selling machine :). Thanks Scott!! until next time Thomas James More

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The actions of Otto's BMW service staff explain why I drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto drive 85 miles for sales and service rather than 31 miles to the nearest BMW dealership. A recent example among many: on Feb 20th, I arrived at Otto’s to pick-up my car and return a loaner. Upon arrival, I was unaware of a weather induced 2-hour delayed opening. I was greeted by Bill Cosenza. Bill informed me that service would not be open for a couple hours given the snowy and icy conditions. I thanked Bill for sharing and asked whether there was any possibility to exchange the loaner for my car despite the delayed opening. We talked a minute and he promptly enlisted the help of two other amazing service staff to rearrange the service garage, which was packed full of customer cars to protect from the bad weather, so that I could get my car out. Bill proceeded to process my bill and send me happily on my 85-mile ride home. Bill – thank you for your best-in-class customer service at a world’s best BMW dealership. I love my 85-mile rides to/from Otto’s! More

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