Bill Duque

We drove 45 minutes to Frederick to visit another dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai dealership to look at a Hyundai Kona we were interested in. We didn’t have a great experience and considered going home before visiting Ideal Hyundai on a whim. We were greeted by our salesperson Julian and he’s definitely the reason we stayed and purchased a car. He was kind, helpful and easygoing. He did not make us feel pressured whatsoever and made us feel more like friends. He was well informed about the two models we were interested in and willing to find out anything we wanted to know that he wasn’t sure of. He was beyond patient with us as we went back and forth between the Kona and the Venue. We finally settled on the Venue for a lot of reasons including our budget and we appreciated the transparent breakdown of charges for the vehicle. It didn’t feel like there were any “hidden fees” we weren’t made aware of. After making our decision we had to wait for someone in finance to become available because they were busy but we didn’t mind at all because it’s such a welcoming environment with comfortable chairs, clean bathrooms and delicious coffee! Something the previous dealership we visited did not have. The manager Denny stopped by to chat with us with some basic financial questions while we waited and he was great! We shared some funny stories and he was willing to help us with whatever we needed. Bill in finance is the real deal. He was honest and upfront about everything including warranties, maintenance, payments, etc. Even after a long day, he didn’t make us feel rushed or pressured into making a decision. Our salesperson Julian stayed well after closing time to make sure we had a good experience and walked us out to our new car that he had detailed and filled with a full tank of gas. We went into this experience expecting to play the “car buying game” like negotiating and intimidation, but we were surprised we didn’t have to do any of that. Instead, we were allowed to sit in the vehicles we were looking at for as long as we needed which made us feel comfortable and helped us make a decision along with the wonderful staff at this location. This was by far the easiest car buying experience and I’d recommend them to anyone! Thank you for all of your help! We love our new car. More

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I'm not big on words, but Abhi did a great job working with us. I will pass on our great experience with Ideal. with us. I will pass on our great experience with Ideal. More

by sandytitus2 Verified Customer Verified Customer

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I had been in the market for a few weeks in the DC area having little success. When I saw the car I wanted at Ideal in Frederick, I contacted Ideal and Abhi reached out immediately. Abhi was amazing and having little success. When I saw the car I wanted at Ideal in Frederick, I contacted Ideal and Abhi reached out immediately. Abhi was amazing and Bill and the Finance Dept. handled everything quickly and efficiently. I drove my new '26 Kona home that night! Thank you Abhi and Bill for a great experience! I love my car! More

by bnewbrough2912 Verified Customer Verified Customer

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Roy, Bill and Dennis made us feel at home and comfortable with each step of the process of purchasing a new vehicle! Everyone was patient, kind and professional! If you are interested in buying a new or used with each step of the process of purchasing a new vehicle! Everyone was patient, kind and professional! If you are interested in buying a new or used vehicle you must go to Ideal Hyundai Buick GMC, they will treat you right! More

by jwrosenburg54 Verified Customer Verified Customer

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This was the most painless car deal we’ve ever made, and that’s largely due to the great staff at Ideal. From the General Manager, Dennis, to our Salesman, Roy, to the Finance guys, Bill & Dom, to the Servi that’s largely due to the great staff at Ideal. From the General Manager, Dennis, to our Salesman, Roy, to the Finance guys, Bill & Dom, to the Service Team led by Jessica, each staff member was very knowledgeable and pleasant to work with, which made the whole process so easy & streamlined. We’re so glad we decided to buy our cars from Ideal, thank you!! More

by jwrvar Verified Customer Verified Customer

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Great dealership. Abhi was super easy to work with. He wasn't pushy like some salespeople are but was happy to answer questions that I had and give me everything very Abhi was super easy to work with. He wasn't pushy like some salespeople are but was happy to answer questions that I had and give me everything very upfront. More

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The process was simple without any complications. They accommodated my request to add my wife’s name to the title after the fact. They accommodated my request to add my wife’s name to the title after the fact. More

by joevdillon Verified Customer Verified Customer

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Very professional. I am happy with my new car. The dealership is in a good location. I am happy with my new car. The dealership is in a good location. More

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Experience was fine (simple, no annoying time-wasting like some other dealerships) up until the last moment, when the dealership tried to slip in a bogus $1K charge, that had not been there on two previo like some other dealerships) up until the last moment, when the dealership tried to slip in a bogus $1K charge, that had not been there on two previous quotes for other trims, for an unwanted service/add-on, and the sales rep claimed that it was automatically put on all cars and not removable (obviously we did get it removed). That was very disappointing and left a bad taste after what was going to be a smooth pleasant transaction. We bought from this dealership only because the young man had spent time with us, but after that last-minute charge we regretted that we didn’t go back to our previous Hyundai dealer who was always super-honest and super-efficient. More

by William Verified Customer Verified Customer

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I bought the car I did at this dealership because of Luis and how he worked with me. and how he worked with me. More

by laureykwr Verified Customer Verified Customer

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