"This was our first experience with O’brien Hyundai. Bill..."
- Todd Siebrecht
This was our first experience with O’brien Hyundai. Bill and Nino were our sales agents and they were very professional, very well informed, and a real pleasure to deal with. We would recommend using them in the future for sure. It is obvious that these two gentlemen love their jobs and know their product.
"In my experience of buying cars I wish every sale person..."
In my experience of buying cars I wish every sale person were like Mr. William Karrels. He courteous, respectful, patient , diligent and helpful in finding the best deal for me. Thanks buddy!
William Karrels was great in helping us find exactly what we needed and in a short time. It was the only car that we looked at and it was perfect! Great customer service!
Made the deal over the phone as I was 150 miles from the dealership. Good communication and used car was as described and in excellent condition.
"Great customer service, friendly staff and very..."
Great customer service, friendly staff and very professional. William Karrels did a great job listening to what I was looking for and working with me on finding the perfect car. Highly satisfied and would recommend!!
"An awesome buying experience"
Thank you Bill for an awesome buying experience, Not only did the Hyundai product sell itself, but you able to meet all of our requirements that resulted us buying our intended vehicle, but at the price that was more than affordable. Thank you for the time you spent explaining everything about the vehicle, I will certainly recommend Bill to anyone interested in buying a vehicle. Thanks again Bill
"BEST SALES EXPERIENCE I HAVE EVER HAD."
William was very professional and really understood my needs. I would highly recommend him as a salesperson. O'brien Hyundai is an excellent dealership. This place is awesome.
"Terrible experience. The entire process was rushed. He..."
Terrible experience. The entire process was rushed. He was very arrogant. Originally I had an appointment with someone who ended up not being in and had to deal with William instead. When asked to look at cars he offered to pull out a laptop and look at the cars online which I had already done from my own house. When asking questions about vehicles I was told to go online and look it up myself. He knew nothing about the vehicles I was looking for besides what I was pulling up online. He seemed to be extremely bothered. He made comments like “well I am the top salesman” when he was questioned. Even if I was ready to buy a car, I wouldn’t have bought it from him. Very bad experience. I wasn’t even given a business card.
"Flawless sales experience"
Bill was fantastic. I've always dreaded buying a car, and Bill made it so easy and painless. He actually recommended that I buy a slightly cheaper car because it better met my requirements. I came in at 9 am and drove out in my new car at 12 pm - he even drove me to return the rental car I arrived in. He got me a great loan and set me up with an insurance broker so everything was handled. Couldn't be more impressive by Bill or the dealership as a whole.
Me and my friend came in to look at a few Toyota's that we saw listed online. When we got in we asked for Matt McKellop (he's usually over in the Subaru showroom but he's AMAZING) who already left for the day so we were paired with Bill. Worst car buying experience of my life. First thing first, we went over the standard desking process, asked how much I could put down where I wanted my payments to be and if I wanted to get "pre-approved", of course I said yes. Well the "pre-approval" was actually them just pulling my credit. When he congradulated me and said he's going to show me something better, but in reality he just showed me a base model Hyundai Accent . The test drive was very rushed, he kept trying to show the vehicle features as I drove. While on the test drive he vented about another custoer who refused to buy a car without her husband being present and how those type of customers bothered him. When we got back to the dealership he was confident he had me sold, except I never even saw the cars I came from. He got me numbers from his managers where they bumped the price up from the listed MSRP found on the website almost 3k so they could show "discounts" B.S. I know the game and I'm not easily fooled. Once I let him know that I would like to take some time to think about it he started flipping out on me. He accused me of lying about having my down payment and said some very condescending things. When my friend spoke up, he told her to be quiet she's not the one buying a car. And again, I NEVER SAW THE CARS WE CAME INTO SEE. Overall, I had a very terrible experince, If you decide to shop I'd steer clear of this arrogant, pompous, megalomanic of a sales person.