Bill Lutz | Page 3

Top-Notch Service! My wife & I set up an appointment by phone with Wendy (who was super-nice & friendly!) on 11/02/2019 to look at a 2016 Chevy Cruze LT; we did arrive a My wife & I set up an appointment by phone with Wendy (who was super-nice & friendly!) on 11/02/2019 to look at a 2016 Chevy Cruze LT; we did arrive at the dealership a little late due to traffic, so the car we came to see was already out on a test drive with another shopper. However, sales rep Bill Lutz immediately stepped in & informed us that there was another Cruze available -- same year, same trim level, even the same color! -- and had it prepped for us to test. The car was in great shape & ran beautifully (it even had fewer miles on it than the other one), and we decided we wanted to buy. Bill patiently walked us through the entire process, and made us a generous offer on our trade-in (a 2005 Chrysler PT Cruiser) before turning us over to Kay & Premo to finalize the warranty & financing details. The entire process was about as transparent & stress-free as we could have hoped, and we're already talking about returning here when the time comes to replace our other vehicle; big thanks to everyone involved for a great car-buying experience! More

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The car purchase experience was fine. Sales staff went over all details of the new vehicle. The processing of paperwork went timely. The coordination of sales team good. over all details of the new vehicle. The processing of paperwork went timely. The coordination of sales team good. More

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Always delightful service experience. The Service writers have always been exceptional & so friendly, listening with Open ear to concerns. I find it Wonderful that you have Women Service w The Service writers have always been exceptional & so friendly, listening with Open ear to concerns. I find it Wonderful that you have Women Service writers, a comfort. More

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Happy First Time Customer Bill was great, very personable and easy to work with. We came in with an idea on what we wanted, Bill asked a few questions to make sure he knew wher Bill was great, very personable and easy to work with. We came in with an idea on what we wanted, Bill asked a few questions to make sure he knew where we were in the process and made sure the process was painless. More

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Used car purchas Bill and his staff were great to work with. We will be using them again. We appreciated the customer service. They answered all of our questions. Bill and his staff were great to work with. We will be using them again. We appreciated the customer service. They answered all of our questions. More

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Chevy Sonic Bill Lutz and the entire sales team at Chevy of Naperville made our sales experience very pleasant. Great price for the vehicle and not the stuffy sa Bill Lutz and the entire sales team at Chevy of Naperville made our sales experience very pleasant. Great price for the vehicle and not the stuffy sales experience. Definitely recommend! More

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Great Vehicle Buying Experience I've been purchasing vehicles for 50 years now. My purchase today at Chevrolet of Naperville might be the best experience I've had at a dealership. I I've been purchasing vehicles for 50 years now. My purchase today at Chevrolet of Naperville might be the best experience I've had at a dealership. I dealt with friendly, attentive, and efficient people. There was no unnecessary waiting, and best of all, no games. Everyone was helpful and seemed to have one goal in mind; creating a purchase agreement that was good for all involved. I left the dealership happy and satisfied and I'll be happy to tell friends and family in the future. More

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Our Experience with Chevrolet Adulfo was very helpful in helping us find a car within a price range that we were needing to stay within. He was very nice and helpful guiding us thr Adulfo was very helpful in helping us find a car within a price range that we were needing to stay within. He was very nice and helpful guiding us through the process of finding a good car that would fit our needs and through the process of buying the car. My husband and I would definitely recommend him to others who may be looking for a car from this dealership. More

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Smooth, courteous, and fair! Prices were fair for the pre-owned car I purchased and my trade-in. Bill Lutz, my sales rep, was very helpful and knowledgeable regarding the veh Prices were fair for the pre-owned car I purchased and my trade-in. Bill Lutz, my sales rep, was very helpful and knowledgeable regarding the vehicles and available technologies. Also, he was courteous and respectful. Also, Carlos (finance) was courteous, quick, and obtained reasonable terms. He was very straightforward in helping to present the best options. I would definitely shop here again, even though there are at least 2 or 3 other Chevy dealers closer to me. Thanks! Jon H More

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Good car at best price I got an used car at good price from Chevrolet, Naperville. Test drive facility where I drove the car was very good. This type of test facility is us I got an used car at good price from Chevrolet, Naperville. Test drive facility where I drove the car was very good. This type of test facility is usually used by vehicle manufactures for testing new models. More

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