Bill Mashburn | Page 2

All Assumptions With No Data Took my wife's car here due to an issue where here Altima was not accelerating properly and was shutting off. Dropped it off on Tuesday night and no o Took my wife's car here due to an issue where here Altima was not accelerating properly and was shutting off. Dropped it off on Tuesday night and no one got to it or even contacted us until Thursday. This was after numerous attempts to contact them. After performing some work to determine root cause, they called back and said they "believe" the exhaust was stopped up. But to be sure, they had to drop it and that it will be a $105 job. I asked how sure we're they that this was the issue and they said they were "pretty sure" based on past known issues with Altimas. After performing the work, it was determined that was not the issue. They next ran a fuel pressure check and determined it was the fuel pump. We were charged for the guess work that was not backed up by any data. Why not perform the fuel pressure check BEFORE dropping the exhaust? Told Sammy my concerns and he just gave me a blank stare. Wife is looking for another vehicle and we will not be getting it from Nissan. I do not want to judge their sales department and I have seen good reviews, but thank the service department for not getting our business. More

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