Bill Mashburn | Page 2

Nissan Maxima I initially had a horrible experience with my purchase/sales team at Lander's Nissan. However, when I had a issue with my 2010 Nissan Maxima (recall). I initially had a horrible experience with my purchase/sales team at Lander's Nissan. However, when I had a issue with my 2010 Nissan Maxima (recall)....I gained a lot of respect for the service team. Every single person in the service dept. was extremely kind, happy, upbeat. Mr. Mashburn went above and beyond to ensure my car would be taken care of. I am grateful to have made this contact. Very professional and timely. As for Mr. Ward, he is funny, personable, efficient, happy, smiley, just a joy to do business with. I would highly recommend the entire group. They were ALL kind. Definitely a representation of a great leader/manager. Jessica S. Specialty Pharmacy Manager More

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Service is very slow! After having my Altima's transmission replaced here about 2 months ago, it was still acting up. I called to make an appt and got one for 10:15 and was After having my Altima's transmission replaced here about 2 months ago, it was still acting up. I called to make an appt and got one for 10:15 and was told my car would be washed.After not hearing a word for 3 hours I called to be told that it hasn't even been looked at and they would call by 2:00 to let me know the status or if it's even been pulled back yet. I called and spoke with the manager bc that was ridiculous and they had it done that night so I could pick it up the following day. Got there to see my car was ready, but had not been washed and looked like someone spit dip on the side of it. I will not be doing by business here again and do not recommend them! Come to find out it was there fault I was having issues, bc they put a part on the wrong way after replacing the transmission in the first place. More

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Best Dealership in the Valley Eddie Williams and his sales team are truly awesome, they met and exceeded all my expectations, never exercised any sense of frustration in the proces Eddie Williams and his sales team are truly awesome, they met and exceeded all my expectations, never exercised any sense of frustration in the process of me purchasing my car. They demonstrated true customer satisfaction. I had the pleasure of working with Deon as my salesman who sold me my 2014 maxima 6mths before I came back and traded for the 2016 maxima. No hassle. I would most definitely recommend anyone to go see these men if you are looking for a car! 👍😊 More

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service department scheduled repair on a used car for touchup paint. took the car to the service department the day the car was scheduted and the head service person sai scheduled repair on a used car for touchup paint. took the car to the service department the day the car was scheduted and the head service person said this shop did not do that type of work and was told to leave. I left the service area and called back to speak to the person that scheduled the appointment and she told me to return because she would take care of the problem. I was taken by their service driver and was told as soon as my car was ready would call and send the service to pick me up. I called myself about 4pm to check on my car and was told it was ready. When i tried calling the service department it took me 30minutes before someone answer the phone. I was told that the service department do not like to answer the alot alot in the afternoon. When i got to the service department my car had been ready since 10:47am. The service department cost me a whole for no reason. My car still has not been repaired due no paint. Paint must be order and it will be two weeks waiting. More

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All Assumptions With No Data Took my wife's car here due to an issue where here Altima was not accelerating properly and was shutting off. Dropped it off on Tuesday night and no o Took my wife's car here due to an issue where here Altima was not accelerating properly and was shutting off. Dropped it off on Tuesday night and no one got to it or even contacted us until Thursday. This was after numerous attempts to contact them. After performing some work to determine root cause, they called back and said they "believe" the exhaust was stopped up. But to be sure, they had to drop it and that it will be a $105 job. I asked how sure we're they that this was the issue and they said they were "pretty sure" based on past known issues with Altimas. After performing the work, it was determined that was not the issue. They next ran a fuel pressure check and determined it was the fuel pump. We were charged for the guess work that was not backed up by any data. Why not perform the fuel pressure check BEFORE dropping the exhaust? Told Sammy my concerns and he just gave me a blank stare. Wife is looking for another vehicle and we will not be getting it from Nissan. I do not want to judge their sales department and I have seen good reviews, but thank the service department for not getting our business. More

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