Bill Mcgrath | Page 33

I love Colonial I've been a loyal Colonial VW customer for years. Loved working with the "Bill's" in the service department. After living out of state for a year, I r I've been a loyal Colonial VW customer for years. Loved working with the "Bill's" in the service department. After living out of state for a year, I returned and purchased a new Jetta from Mike Lodowsky. He was very patient and thorough. I came to trust Mike and know he'll be available over the next few months as I get acquainted with my vehicle. Also looking forward to working with the Colonial service team for years to come. More

Report | Print

Perfection I hate buying cars. I hate having my car serviced. Well, not anymore! Every single thing about Westboro VW is perfection. Bill McGrath in Service is t I hate buying cars. I hate having my car serviced. Well, not anymore! Every single thing about Westboro VW is perfection. Bill McGrath in Service is the best person you could ask for as far as explaining things and just plain being helpful. He's a keeper! And so are the other people in the garage…there's a Bill and an Irish guy in Parts! Everyone just comes together to make you feel great about the service. The whole experience COULD be a nightmare (and it was in other places I've been to) but the people at Westboro make everything just perfect. More

Report | Print

Notably Focused on the Customer. Courteous and Efficient I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership wher I originally purchased my new 2012 Jetta TDI (standard shift) from this dealership. I recently had this vehicle serviced, at the same dealership where I purchased it, for its 40k check-up. From the time I purchased it until now, this vehicle has only needed standard maintenance (10k check-ups / tires). All Colonial staff members have been extremely friendly, and focused on customer service; especially Billy McGrath -- about whom I cannot say enough good things. Billy is sharp-witted, concise, customer focused and efficient. P.S. Along with McGrath's focus on customer satisfaction, I am also impressed by the technology utilized by Colonial: specifically, the audio/video message the staff will send me, via a txt message, as the car is up on the lift while being examined -- showing me the condition of the undercarriage, parts, tires, etc. Very impressive. More

Report | Print

Knowledgeable Staff and Great Service I've been having my VW's services at Colonial for over 8 years and I am always impressed with the service department's prompt and through service; but I've been having my VW's services at Colonial for over 8 years and I am always impressed with the service department's prompt and through service; but what keeps me coming back is Bill McGrath and the customer service I receive at Colonial. Recently, I encountered a bit of trouble with my 2011 GTI. I dropped Billy an email explaining the situation. Bill was able to fit me in to a very busy Saturday, got the problem diagnosed and my car was ready that afternoon. A big thank you to Bill and the rest of the wrenches at Colonial - excellent service and you bet I'll be bring my cars to Colonial for years to come! More

Report | Print

great experience with service I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeab I had my 2015 GTI repaired at Colonial. Great overall experience with service in general and with Bill McGrath in particular. Respectful, knowledgeable, willing to help along the whole process, from dropping off until picking the car up. A great experience as a customer, the kind makes you happy to return when the situation calls for. Thank you Bill! More

Report | Print

Colonial VW Rocks! I've been with Colonial VW for about 15 years and now own my like 8th VW! I've known Billy McGrath in the service department for years and he's taken I've been with Colonial VW for about 15 years and now own my like 8th VW! I've known Billy McGrath in the service department for years and he's taken such good care of me and my cars! He's always been honest and professional. I would highly recommend Colonial VW to anyone; especially Billy McGrath and the service department. They're the best! More

Report | Print

Bill Mack is the reason to service at Colonial Volkswagon Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive Bill Mack has been "my car guy" and the reason I have been purchasing and servicing my vehicles at Colonial VW for over 10 years now. I actually drive by a closer VW dealership in Auburn just because I know the service I receive from Bill will be worth it the extra drive every time. More

Report | Print

Surprisingly excellent experience! My husband and I just wanted to take a look at an eGolf for fun and ended up leasing one. Pierre Saliba was very pleasant and made an offer that was My husband and I just wanted to take a look at an eGolf for fun and ended up leasing one. Pierre Saliba was very pleasant and made an offer that was too good to walk away from. We kept waiting for the high pressure "sales talk" and the hidden add-ons, but there weren't any. Pierre patiently stayed after hours while we grilled him with questions looking for any tricks. (We have had many bad experiences working with dealers in the past.) When we came to finalize the deal, we worked with Renel who is very good-natured and funny. We kept waiting for him to add in extra costs or pressure us about car warranties - he didn't. He told us what was available and asked what we would like to do. We completed the deal in less than 20 minutes - with no unpleasant surprises! Literally - a first for us. We also met Bill who is the eGolf service adviser and he was very knowledgeable about the car. We are happy and excited to be driving our first all-electric car! Thank you to Pierre and Renel! More

Report | Print

Excellent service!! I had a great experience dealing with Connor. He walked me through the process smoothly, I never felt pressured and he helped put me into my new Jett I had a great experience dealing with Connor. He walked me through the process smoothly, I never felt pressured and he helped put me into my new Jetta, which I love! I would recommend them to anyone. More

Report | Print

Great price, awesome car! Buying a car and driving it home on the same day was not the plan...but my recent afternoon at Colonial VW changed all that! I went into the dealersh Buying a car and driving it home on the same day was not the plan...but my recent afternoon at Colonial VW changed all that! I went into the dealership interested in the Golf GTI -the hatchback with gusto - and my salesperson, Rick Dolliver, reviewed the car inside and out with me, accompanied me on a test drive, and then even let me drive it to my house (about 20 miles east from the dealership) on my own to show my teen daughter the car! After a lot of negotiation, I received the full amount for my trade-in that I hoped for, and a final price for the vehicle that (given all the extra bells and whistles this car has) was really amazing! Rick gave me a tour of the dealership and the service department while the paperwork was being completed and I was very impressed with everything I saw and every person I met. I would definitely drive the 20 miles to have my car serviced there. What I really appreciated was how much all the staff at Colonial VW truly seemed to believe in their products- the cars! It felt great to be in a dealership that seemed to be totally invested in the whole consumer experience. Rick was gleeful in showing me all the car's features...this is a man who loves this car...and he was actually fun to listen to and gave me a lot of helpful tips on how to get started on my GTI experience. I couldn't be happier with my new VW and my husband is SO jealous of it! It's a car like no other and I'm glad I walked into Colonial VW in Westborough! More

Report | Print