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Jon Lacey
Jon Lacey
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
885 Reviews
Dealership Experience
11 yrs, 10 mos
Industry Experience
20 yrs, 5 mos
885 Reviews
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885 Reviews of Jon Lacey
October 16, 2026
Attentive and helpful staff. Arranged a loaner vehicle also for me. Jon ensured that i get my vehicle timely Arranged a loaner vehicle also for me. Jon ensured that i get my vehicle timely More
by ABHISHEKNAINANI205
Verified CustomerOther Employees Tagged: Bill Fallon, Dylan Begin
October 16, 2026
I've been bringing my vehicles here for 15 years, and there's a reason I keep coming back. The team is friendly, trustworthy, and always treats me with respect. They make every visit easy and stress-free there's a reason I keep coming back. The team is friendly, trustworthy, and always treats me with respect. They make every visit easy and stress-free, and I know my car is in great hands. More
by SVARELS
Other Employees Tagged: Bill Fallon, Dylan Begin
October 14, 2026
Colonial has been my dealership for the past 25 years. I started with the one closest to my house, but after a bad experience, I went dealer shopping for service. I found Colonial in Westboro and have be I started with the one closest to my house, but after a bad experience, I went dealer shopping for service. I found Colonial in Westboro and have been with them ever since, purchasing my last 2 GTI's from them. The service dept is the best. I highly recommend them. More
by DRDEREGIS
Other Employees Tagged: Bill Fallon, Dylan Begin
October 14, 2026
My interactions with the service department have always been pleasant and professional - you reach consensus on the goals of your visit, they do a thorough analysis and walk through their recommendations b been pleasant and professional - you reach consensus on the goals of your visit, they do a thorough analysis and walk through their recommendations before they start their work. More
by ROBJS
Other Employees Tagged: Bill Fallon, Dylan Begin
October 10, 2026
Easy to schedule and drop off. Great customer service. Service team communicated regularly throughout and explained issues. Great customer service. Service team communicated regularly throughout and explained issues. More
by JAMGAINES
Other Employees Tagged: Bill Fallon, Dylan Begin
October 08, 2026
Please write about 25 words about your experience. Service was great, service team always does a great job Service was great, service team always does a great job More
by Mcstuhl
Other Employees Tagged: Bill Fallon, Dylan Begin
October 06, 2026
This was the first time at the dealership with our car. We were able to quickly get an appointment and they even were able to work with Volkswagen to help us out with a defective part. Great First Experi We were able to quickly get an appointment and they even were able to work with Volkswagen to help us out with a defective part. Great First Experience! More
by KEVPOULT
October 05, 2026
They are very responsive and get the jobs done quickly! The customer service is 10/10 The customer service is 10/10 More
by jbrittany1998
Other Employees Tagged: Bill Fallon
October 01, 2026
Great to work with and got the job done. Wish they offered loaner cars for customers who have to travel Wish they offered loaner cars for customers who have to travel More
by hcgatw2142
Other Employees Tagged: Bill Fallon, Dylan Begin
September 30, 2026
Marc was extremely professional, thorough and went above and beyond as do all at Colonial Westborough. I have been doing business with Colonial for 17 years and would highly recommend them. and beyond as do all at Colonial Westborough. I have been doing business with Colonial for 17 years and would highly recommend them. More
by mdubois465
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin, Marc Schoenhammer
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