Jon Lacey

Always love going here for service or buying a car. Great sales customer service and great auto service. Awesome car selection and showing room. Nice people and a good place to buy your next car. Great sales customer service and great auto service. Awesome car selection and showing room. Nice people and a good place to buy your next car. More

by c.claudio95 Verified Customer Verified Customer

Print

Jon at the service deck is always excellent, helpful, and makes the experience a pleasure makes the experience a pleasure More

by natepullen Verified Customer Verified Customer

Print

I have always had great service at Colonial. My advisor Jon knows my car and always makes sure I know exactly what is needed. He maintains constant communication and the process is always smooth My advisor Jon knows my car and always makes sure I know exactly what is needed. He maintains constant communication and the process is always smooth and easy. More

by AMYEHUNT Verified Customer Verified Customer

Print

I've worked with everyone in the service department and have been coming here for years. They all continually raise the bar! The team always goes above and beyond to provide a great experience. have been coming here for years. They all continually raise the bar! The team always goes above and beyond to provide a great experience. More

by Emil Jimenez Verified Customer Verified Customer

Print

Jon and the Colonial Volkswagen Service Team are excellent! The team always goes above and beyond to ensure our vehicles are serviced correctly and efficiently. We will be back whenever our vehicles excellent! The team always goes above and beyond to ensure our vehicles are serviced correctly and efficiently. We will be back whenever our vehicles need servicing. More

by chanel.rodrigues Verified Customer Verified Customer

Print

They worked very hard to find the problem with my Passat. The communications were very good. They got me in right away as this was are only means of traveling. The service manager was very helpful getting us The communications were very good. They got me in right away as this was are only means of traveling. The service manager was very helpful getting us a alternate means of transportation while ours was being repaired. More

by JRGREEN5NTS Verified Customer Verified Customer

Print

Real good store with great service providers. Excellent and informed sales staff. Plenty of inventory. Excellent and informed sales staff. Plenty of inventory. More

by EddieFISHER0 Verified Customer Verified Customer

Print

Dylan is so professional and helpful throughout the process. He is engaging and personable and wants to help you and get the job done right. process. He is engaging and personable and wants to help you and get the job done right. More

by teresa62570 Verified Customer Verified Customer

Print

Dylan provided an easy to understand explanation of the procedures needed to properly repair the Adaptive Cruise Control (ACC) on my car procedures needed to properly repair the Adaptive Cruise Control (ACC) on my car More

by ALANRDAILEY Verified Customer Verified Customer

Print

Fairly easy car buying experience and I felt the price was fair. But this was the only time I've bought a car and never heard from the sales person again after signing a purchase agreement. Keys were left was fair. But this was the only time I've bought a car and never heard from the sales person again after signing a purchase agreement. Keys were left at front desk. A little more desired in terms of communication. Car registration was fumbled a bit, after that I never heard back again fron sales person. Other than that it was an overall good experience. Their finance person was great, he's very friendly and personable, great communication. Offered different add ons warranty options. Nothing was high pressure. I would absolutely work with him again. Very pleasant and responsive to any questions I had. Minor issue with sensor in the car - I tried to get in touch. Left a VM 2 days ago but no call back. Just went ahead and scheduled a service appt. Dylan in their service Dept is a Rockstar. so I'm hopeful the issue will be resolved. I take my other cars here, customer service in their service dept is top notch. More

by AJW Verified Customer Verified Customer

Print