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Jon Lacey
Jon Lacey
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
898 Reviews
Dealership Experience
11 yrs, 11 mos
Industry Experience
20 yrs, 6 mos
898 Reviews
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898 Reviews of Jon Lacey
November 09, 2026
Good place to get service done and everyone is friendly and upstairs is relaxing too and upstairs is relaxing too More
by BRENDON_VIETH
Verified CustomerOther Employees Tagged: Bill Mcgrath, Dylan Begin
November 08, 2026
Colonial Volkswagen is my go to for service! Never any issues with scheduling or communication around what is being done. The staff are great and Jon is a knowledgeable advisor who is always ens Never any issues with scheduling or communication around what is being done. The staff are great and Jon is a knowledgeable advisor who is always ensuring I understand what was completed as well as any upcoming needs for service I should be planning for as well! Highly recommend!! More
by AMYEHUNT
Other Employees Tagged: Bill Fallon
November 06, 2026
Excellent hospitality, very kind, respectful, knowledgeable, and well mannered. Dylan was a pleasure to work with, even given the large job. Including the technician involved on the job, who prov knowledgeable, and well mannered. Dylan was a pleasure to work with, even given the large job. Including the technician involved on the job, who provided an excellent overview of all the work that was/ is needed. I look forward to doing future services with Dylan and The Colonial Volkswagen family. I also hope to expand my VW ownership, and will need to make friends in the parts department! Thank you More
by rkennedy
Other Employees Tagged: Bill Mcgrath, Bill Fallon, Dylan Begin , Service tech for my ticket (5 stars)
November 05, 2026
I received quick reliable service with a smile. They kept me informed throughout the process They kept me informed throughout the process More
by t1gordo
Other Employees Tagged: Bill Fallon, Dylan Begin
November 03, 2026
I bought another Vehicle here just because of the extraordinary service I receive here and I do not have one complaint! extraordinary service I receive here and I do not have one complaint! More
by mmac0225
Other Employees Tagged: Bill Fallon, Dylan Begin
October 30, 2026
Colonial VW service advisors always give great advice and explain clearly the needed service. I recently had a dead battery on Sunday and they replaced my battery and checked the entire vehicle on Monday, al explain clearly the needed service. I recently had a dead battery on Sunday and they replaced my battery and checked the entire vehicle on Monday, although I did not have a prior appointment. The car was ready when promised. More
by blackbird
October 27, 2026
I've been going there for years. For sales, Pierre is great. For service, there are a group of people that are just fantastic! Bill, Jon, Dylan, and Shelby are all great people! For sales, Pierre is great. For service, there are a group of people that are just fantastic! Bill, Jon, Dylan, and Shelby are all great people! Their manager Bill McGrath runs the department like a charm. Great to chat with and cares about taking care of you AND your vehicle! Could not recommend them enough! Always have been honest about the work that needed to be done to my cars! More
by THECOMPUTERGUY1972
Other Employees Tagged: Bill Fallon, Dylan Begin , Shelby
October 27, 2026
This is my 2nd purchase in 2 years and both times I was very impressed with sales people. very impressed with sales people. More
by chip52857
Other Employees Tagged: Bill Fallon, Dylan Begin
October 27, 2026
Colonial is the place to go for repairs on e-Golfs. Very pleased with everything. Very pleased with everything. More
by moulding
Other Employees Tagged: Bill Fallon
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