Jon Lacey
Jon Lacey at Colonial Volkswagen of Westborough

Jon Lacey

Service Advisor

Colonial Volkswagen of Westborough

89 Turnpike Road, Rt. 9
Westborough, MA 01581

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4.9
842 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

20 yrs, 1 mo

4.9

842 Reviews

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842 Reviews of Jon Lacey

June 22, 2026

Dealership Rating
Employee Rating

Bill was honest professional and insightful, my car was in bad shape when I brought it in, and although I did not go beyond a diagnostic testing I will be bring my new car here for all services going forwa More

by AlBen
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fallon, Dylan Begin

June 19, 2026

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Great experience as always bought last six new cars there and will continue as long as Marc and Billy McGrath remain there. Best guys in the business More

by BRYANBESSO
Sales Price Transparency
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bill Mcgrath, Marc Schoenhammer

June 18, 2026

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Employee Rating

We were very pleased with the service and the help I had left my wallet in the car and had thought I had lost it but one of the technicians returned it to me what a relief that was thanks again for the grea More

by nnolster179
Service Price Transparency
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Recommend Dealer
Yes

June 18, 2026

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Brought my Atlas in due to a check engine light. Dealer identified the issue and set a plan to resolve that worked on my schedule. Jon at the service desk is great! He kept me posted for progress an More

by Ke.taylor8
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Begin

June 16, 2026

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Great service the rep explained the process , the video of servicing was pretty valuable in think More

by RVMACCOUNT
Service Price Transparency
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Recommend Dealer
Yes

June 11, 2026

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Had a great experience with the colonial Volkswagen service group. Stellar service through their service department. More

by REINERLUNA
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Recommend Dealer
Yes

June 11, 2026

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11 years of continuous service and same advisor each time. (Jon Lacey). I have written several reviews over the years. Always top notch in every aspect. More

by RFA
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Recommend Dealer
Yes

June 10, 2026

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Very accommodating, Jon always goes the extra mile to ensure my vehicles are taken care of with my schedule More

by salvs22
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Begin

June 09, 2026

Dealership Rating
Employee Rating

Excellent service and communication. They offer online reservations and seem to have quick availability. I would highly recommend. More

by georgelloyd@townisp.com
Service Price Transparency
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Recommend Dealer
Yes

June 03, 2026

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Employee Rating

Service is always prompt and thorough and the waiting area is always super clean with areas to relax or a computer station to do some work. More

by kbcummings83
Service Price Transparency
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Recommend Dealer
Yes
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