Bill Scarbrough | Page 16

I just took delivery on my first Subaru after wanting one for years, and I couldn't be happier with the service I received at Subaru Kennesaw. The primary reason I bought from this dealer, since nobody in th for years, and I couldn't be happier with the service I received at Subaru Kennesaw. The primary reason I bought from this dealer, since nobody in the state had any inventory, was my salesman Cliff Richardson. A super friendly guy, he got to know my wife and I from the beginning, made recommendations and communicated exceptionally well. My car arrived a couple weeks early, and Cliff took hours out of his Saturday to make sure we were taken care of. He never pressured us into anything we didn't want, and made us feel so comfortable with the entire process. Bill helped us finance the vehicle, and although I was a bit apprehensive since this was my first new vehicle purchase, he explained everything well and made it super easy for us to make the best decisions for our budget. After financing, Cliff showed us around the dealership so we knew where to go when we need service or accessories, and then took us out to our new Forester and showed us how to use every button, setting, bell and whistle in the vehicle. He truly went above and beyond; I was blown away by his service and I've already started recommending him to friends and family. More

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I HAD A 2012 FORD FOCUS HATCHBACK WITH A MANUAL TRANSMISSION AND I LOVED THAT CAR, UNFORTUNATELY I HIT A LARGE DEER DRIVING TO WORK ONE MORNING IN NOVEMBER 0F 2012 AND DESTROYED THAT CAR. I BEGAN L TRANSMISSION AND I LOVED THAT CAR, UNFORTUNATELY I HIT A LARGE DEER DRIVING TO WORK ONE MORNING IN NOVEMBER 0F 2012 AND DESTROYED THAT CAR. I BEGAN LOOKING FOR A REPLACEMENT VEHICLE IMMEDIATELY WITH ONE MUST HAVE BEING A MANUAL TRANSMISSION WHICH TURNED OUT TO BE A DIFFICULT JOURNEY AS MANUAL TRANSMISSION VEHICLES ARE FEW AND FAR BETWEEN. I HAVE PURCHASED MANY VEHICLES IN THE PAST BUT THIS WAS MY 1ST SUBARU EXPERIENCE AND RALPH KURLAND HIT MY EXPECTATIONS OUT OF THE BALL FIELD. RALPH WASTED NO TIME IN WELCOMING ME TO SUBARU OF KENNESAW AND HE LISTENED TO WHAT I WAS THERE TO DO WHICH WAS PURCHASE A SUBARU CROSSTREK WITH A MANUAL TRANSMISSION. RALPH HELPED ME ORDER EXACTLY WHAT I WANTED AND WAS UPFRONT IN EXPLAINING THE PRICE AND TIMEFRAME IN OBTAINING A BRAND NEW SUBARU CROSSTREK. AFTER LOOKING AT SO MANY USED VEHICLES I WAS SURPRISED THAT IN THIS CRAZY CURRENT WORLD IT IS CHEAPER TO PURCHASE A NEW CAR VERSUS A USED ONE AND IN ORDER TO GET THAT MANUAL TRANSMISSION I DECIDED ON A NEW SUBARU CROSSTREK. RALPH TOLD ME THAT IT WOULD TAKE ABOUT 3-4 MONTHS FOR THE CAR TO ARRIVE TO KENNESAW FROM THE SUBARU FACTORY AND I THOUGHT "YEAH I BET IT'LL TAKE A LOT LONGER". I WAS ALSO CONCERNED THAT THERE WOULD BE NUMEROUS "HIDDEN FEES" THAT WOULD BE SPRUNG UPON ME ONCE I PICKED UP THE CAR. WELL RALPH TEXTED ME JUST 3 MONTHS LATER TO LET ME KNOW THAT MY CAR HAD ARRIVED AND THAT I COULD COME TO KENNESAW GEORGIA AND PICK IT UP (I LIVE IN THE MOUNTAINS OF NORTH CAROLINA AND KENNESAW GEORGIA IS MY CLOSEST SUBARU DEALERSHIP AT 2+ HOURS AWAY). A FRIEND DROVE ME TO KENNESAW SUBARU AND RALPH IMMEDIATELY SHOWED ME MY NEW SUBARU CROSSTREK AND EXPLAINED THAT HE WOULD HAVE THE CAR DETAILED WHILE HE PREPARED MY PAPERWORK. I WAS PLEASANTLY SURPRISED THAT THERE WERE NO HIDDEN FEES AND NO SNAGS IN PURCHASING THIS NEW CAR AND THE FINAL PRICE WAS EXACTLY AS RALPH HAD QUOTED ME 3 MONTHS PRIOR. BILL SCARBROUGH IN THE FINANCE DEPARTMENT WAS ALSO VERY FRIENDLY AND PROFESSIONAL AND NEITHER BILL NOR RALPH WASTED MY TIME IN GETTING ON THE ROAD IN MY NEW CROSSTREK. RALPH WAS DOWN TO EARTH, FRIENDLY, KNOWLEDGEABLE AND PROFESSIONAL. EVERYONE I ENCOUNTERED AT KENNESAW SUBARU WAS WARM AND WELCOMING BUT RALPH REALLY EARNED MY FUTURE BUSINESS AND I WILL BE SURE TO RECOMMEND RALPH KURLAND AND SUBARU OF KENNESAW TO ALL MY KAYAKING AND HIKING FRIENDS BACK HOME IN THE NORTH CAROLINA MOUNTAINS. SUBARU IS VERY FORTUNATE TO HAVE RALPH KURLAND ON THEIR TEAM. ANOTHER SHOUT OUT TO KENNESAW SUBARU IS FOR THE FULL TANK OF GAS THAT WAS IN MY NEW CROSSTREK WHEN I STARTED THE ENGINE WHICH I DID NOT EXPECT WITH TODAY'S FUEL PRICES. I AM LOVING MY SENSE OF CONTROL AND FREEDOM AS I'M SHIFTING THESE GEARS THROUGH THESE NORTH CAROLINA MOUNTAINS IN MY NEW CROSSTREK WITH A MANUAL TRANSMISSION. THANK YOU SO MUCH RALPH KURLAND AND SUBARU OF KENNESAW GEORGIA. More

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John Melchiore was very genuine and extraordinarily helpful during my car-buying process today. He really listened to the things that I told him were important to me in a car and then made really good helpful during my car-buying process today. He really listened to the things that I told him were important to me in a car and then made really good suggestions for me to consider. I am so happy that one of the cars I looked at checked all of the boxes. John made this so easy. He really knows good customer service. Thank you John! More

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John was very patient and helpful. He went the extra mile to be sure that I understood all the features. Everyone at the dealership was very friendly. He went the extra mile to be sure that I understood all the features. Everyone at the dealership was very friendly. More

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The first word that comes to mind is 'trust'. After working with Travis Holtzclaw twice, weeks apart, I can honestly say I trust him. He was fair, attentive, and knowledgeable. The trade-in value After working with Travis Holtzclaw twice, weeks apart, I can honestly say I trust him. He was fair, attentive, and knowledgeable. The trade-in value for my previous car was what I thought it should be. I highly recommend Travis and this dealership (thanks to everyone involved with the purchase) to anyone who is interested in buying a Subaru. More

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I first met Travis in February at Subaru of Kennesaw and he continued to help me find my perfect Forester in May. Although I spent a few months looking before purchasing, I chose to return to Subaru of Kenn he continued to help me find my perfect Forester in May. Although I spent a few months looking before purchasing, I chose to return to Subaru of Kennesaw because of Travis and the great customer service. My husband and I visited other used car dealers after our initial meeting with Travis and were shocked to encounter the stereotypical sleazy tactics that I hoped were of the past. We decided right then that we would wait to find the right car at Subaru of Kennesaw with Travis. Thank you Travis and team for getting me in my dream car! I highly recommend them. More

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I special ordered a Crosstrek and it was delivered on time and as promised. Colin Blanken is knowledgeable on the vehicle and a pro. Paperwork was fast and easy, in and out of the dealership within an h time and as promised. Colin Blanken is knowledgeable on the vehicle and a pro. Paperwork was fast and easy, in and out of the dealership within an hour. More

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Hands down the best car buying experience we've had. Ralph was extremely helpful, knowledgeable, and friendly. He made the process quick and easy. Ralph was extremely helpful, knowledgeable, and friendly. He made the process quick and easy. More

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John and the team were so attuned to customer service that you walked away knowing it was a genuine experience. You will find a refreshing experience with John and the team of Kennesaw. that you walked away knowing it was a genuine experience. You will find a refreshing experience with John and the team of Kennesaw. More

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Easiest experience ive had buying a car. Im in the car business myself and ive seen it all! But bill.. knows he stuff. Thanks man for a great experience Im in the car business myself and ive seen it all! But bill.. knows he stuff. Thanks man for a great experience More

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