"Car trouble in Ankeny."
We drove our Odessy to Ankeny to meet our daughter and family who flew from California to attend a family reunion the next day, June 23. Unfortunately we experienced loss of engine power. I called the Des Moines dealership, they were completely disinterested in assisting in any way since it was 4:20 on Friday afternoon. They offered help in a week. I noticed the Ames dealership was just 3 miles further, I talked to Bill Smith, as I thought we might have to purchase a car as there were no car rentals available for our family of seven. He was so kind, thoughtful, and encouraged me to have the van towed to the leadership's service center in the morning, even recommending a reliable tow truck. With his help we were able to get our van serviced in a timely manner and get us back on the road and to our reunion in Ankeny on time. We are so grateful for the time he spent with us, showing us and test driving with us the vans we thought we would be purchasing. We were fortunate that your excellent, capable service department was able to help us. Everyone we encountered was friendly and accommodating. I was so happy our 8 passenger van was repaired! At our reunion we shared our great experience and recommended your dealership. Thank You!
- not so much
Typical sales tactics by sales staff. Then once sale was completed, tried to contact dealer several days later through their internet service, with inquiry regarding the sale, and no response. Never did respond to my request for information regarding the sale.