Bill Stoufer | Page 27

Terrible experience elsewhere corrected by Parks! After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough an After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough and reached out to Parks Ford in Gainesville. The internet sales team immediately sprang into action and got me in touch with Ian Peebles. Ian was tasked with a very tall order: Find me a 2015/16 Ford Fusion Energi Titanium with very specific trim levels, and get it to me in 30 hours. After visiting the dealer the next day and reviewing color options we knew what we were looking for and he went to work. Ian exhausted no less than 5 vehicles that kept selling right out from under us before he found my Guard Metallic and having a driver travel 377 miles one-way to retrieve it for me. I came back the next day and spent 5 hours with Ian, Cedric and Jorge to finalize my purchase. When they realized the other departments were closed they extended an offer of two tanks of gas, a detail and more due to not being able to give me a "perfect delivery." Having done my research and been reading up on the car for 9 weeks after attempting to order it through the first dealer, I knew most everything about the vehicle already so it wasn't even truly necessary but appreciated nonetheless. I returned the next week and they installed the protective coating, performed my detail, fixed a tire I was having issues with, gave me Nitrogren in all tires for free, and filled my tank. Also, every time I go they make sure to plug my vehicle in if it is not being actively worked on. I cannot speak highly enough of Ian. I have been able to text him with questions and concerns and he always gets back to me quickly. I am the Store Manager of a corporate AT&T store and have been raving about my experience to any coworker or customer who will listen. Well done Ian and crew! More

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Traded cars. Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly th Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly throughout the process. Matt Chesonis, in the finance dept was also very friendly, explaining some of the options we had for other services. I especially liked the way the car was delivered to us, in a show room atmosphere. We would recommend this dealership to anyone looking for a new car. More

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Out of state purchase While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I wa While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I was really lucky he did. He was very knowledgable of his product and gave me excellent service. He was very patient and thoroughly explained all my options. Everything he said he would do, he did and more. He made buying my new F-150 painless. Tom Sent from my iPad Tom Sent from my iPad More

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Overall rating of Parks Lincoln-Ford of Gainesville,FL I have always been treated with courtesy,professionalism and also as a part of Parks Lincoln-Ford's "Family".My experience yesterday,April 28th,2014 w I have always been treated with courtesy,professionalism and also as a part of Parks Lincoln-Ford's "Family".My experience yesterday,April 28th,2014 was no exception when I leased a 2013 Lincoln MKZ(new) from Mr. Greg Cox,Sales. Greg and Jackie and all the staff were very methodical and efficient in their explanation on the details of my new vehicle,and also clearing the paperwork that included switching titles,insurance with Donna Mann Agency of State Farm,etc. The technology since purchasing my 2006 Mercury Milan from Gainesville Lincoln-Ford-Mercury took giant leaps and bounds...literally! I drove away confident that I had made a good lease agreement and will definitely be back again in the future to up-grade my Lincoln MKZ. I would highly recommend both the sales & service dept's! More

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Sebastian was very knowledgeable and friendly. It was a very good experience. This is my first new Ford purchase and I hope it is a good experience. very good experience. This is my first new Ford purchase and I hope it is a good experience. More

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From the moment I walked into Parks Ford they treated me like a person, and listened to what I wanted, not what they wanted to sell me. They searched and found what I wanted and actually heard me when I tol like a person, and listened to what I wanted, not what they wanted to sell me. They searched and found what I wanted and actually heard me when I told them what I wanted to spend and what I needed in the vehicle. The saleman (Jay Acevedo) did not try to put me in a vehicle 20,000.00 over the price I ask for he did not try to sell me a car when I ask for a truck, he actually sat down and took time to listen to me. That is hard to find in any business now days. I would recommend Parks Ford of Gainesville to everyone as they are not like the pushy salespeople like all the other dealerships have around the north Florida area.. and I should know I traveled from Lake City, Live Oak, Jacksonville, and even went to the Chevrolet dealer in Gainesville and was disappointed and aggrevated when I left there, I walked out on all of them because they were trying to sell me a vehicle I did not want, with payments that were sky high Parks Ford of Gainesville listened to me and searched for the truck that fit in my budget, they went out of their way to find what I needed not what they thought I needed. That is why I am satisfied with my purchase of my Ford F-150 More

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The problem I keep encountering is that every time they service my vehicle, they break something else. If they fix a window switch, they break the door lock. They fix a tire and mess up the brake pads. The service my vehicle, they break something else. If they fix a window switch, they break the door lock. They fix a tire and mess up the brake pads. They replace the battery and break a battery terminal. And of course this is all due to the vehicle 'being so old' (9 years old with 80K on it and meticulously cared for). Oh, and guess who pays for all of the repairs for the things they break? You got it - I do. If they were not the only game in town I would go anywhere else in a heartbeat, but if you want Ford parts they are the only option. Good luck to you if they fix/break/fix anything on your car. More

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Truck was serviced and problems were identified and fixed. They also identified some other crucial problems that needed to be fixed to keep me on the road. Misti and Bill were great. fixed. They also identified some other crucial problems that needed to be fixed to keep me on the road. Misti and Bill were great. More

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