They have a excellent service and they explained a
details services and also the staff is very friendly
details services and also the staff is very friendly
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by Victor1982p
Service Price Transparency
Excellent customer service, great dealership I would
recommend you to all family and friends,you guys are awesome
recommend you to all family and friends,you guys are awesome
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by Efrain Martinez
Service Price Transparency
I brought my car in for an oil change on a scheduled
appointment and it took a long time. Before I received my cari was told the cat washed, it wasn’t . My cabin filter was also don’t and it looks like
appointment and it took a long time. Before I received my cari was told the cat washed, it wasn’t . My cabin filter was also don’t and it looks like someone was just sitting laying back and relaxing because I found the passenger seat reclined all the way back. Which would makes sense that they took forever .
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by Barrioserwin3
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2023 -
Gurnee Volkswagen responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Great service and they were very friendly!
They got me in and out in hurry!
They got me in and out in hurry!
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by BUFFETTGAL369
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2023 -
Gurnee Volkswagen responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Service experience was trouble free.
Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service.
Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service.
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by harveschlachter
Service Price Transparency
Dec 09, 2022 -
Gurnee Volkswagen responded
Harve, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Easy scheduling, no hard sell on repairs, easy checking
out. Clean waiting room. Would recommend to a friend
out. Clean waiting room. Would recommend to a friend
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by BECCAK1
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2022 -
Gurnee Volkswagen responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Service was done pretty fast and very good.
I like this place after very much remodeling.
I like this place after very much remodeling.
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by mklip
Verified Customer
Verified Customer
Service Price Transparency
Nov 26, 2022 -
Gurnee Volkswagen responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.
Bought a used 2017 rouge, approaching a month of owning
the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear.
the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. Definitely feel like they sold me a lemon! Ended up having to buy a new battery because the battery that came with the car was completely corroded to the point where it could not be jumped! I definitely was taken advantage of being a female customer and I will look into it. Worst place ever!
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by KELISHA2410
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bill Summer
Nov 29, 2022 -
Gurnee Volkswagen responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Nov 29, 2022 -
Gurnee Volkswagen responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
The service manager was told I had a slow leak in the
front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He
front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He said whe. It did comebackin
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by GMAMLFC4
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2022 -
Gurnee Volkswagen responded
Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.
Very happy with this car dealer and service department
honest fair and thorough would definitely recommend. Great people to do business with
honest fair and thorough would definitely recommend. Great people to do business with
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by JOEYSWORLD
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!