Check out Bill Summer's reviews on DealerRater

November 13, 2022

Dealership Rating

Employee Rating

The people that I have delt with have been very pleasant and helpful to the problem I'm having with my vehicle. Keep up the good work. and helpful to the problem I'm having with my vehicle. Keep up the good work. More

by ENGLISHPOOKET

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

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Nov 13, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 11, 2022

Dealership Rating

Employee Rating

The people are nice. The service needs work.we had to go back several times to have the same problem fixed. The service needs work.we had to go back several times to have the same problem fixed. More

by TINA443221

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ron Monaco, Amanda Raatz

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Nov 13, 2022 -

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 09, 2022

Dealership Rating

Employee Rating

Excellent service. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. More

by george96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

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Nov 10, 2022 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

October 25, 2022

Dealership Rating

Employee Rating

Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More

by MOHAMMAD.A.ABURUB

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 26, 2022 -

Gurnee Volkswagen responded

Mohammad, Thank you for taking the time to share your feedback with us. Bill and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2022

Dealership Rating

Employee Rating

Had an 8 o'clock appointment in the morning did not get out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for s out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for service More

by rickkomas

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

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Oct 26, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Rick, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 26, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Rick, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 20, 2022

Dealership Rating

Employee Rating

Waited 1. 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’ 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’t tell me what kinds of problems that may have caused. Said they would reimburse the oil change and clean up the mess but two weeks later that hasn’t happened. I highly recommend you go anywhere else. More

by Cdatlas

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

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Oct 23, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 23, 2022 -

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 17, 2022

Dealership Rating

Employee Rating

I was able to use the wifi while I waited and drink coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. coffee. Very friendly staff and thorough diagnosis of my 2010 Passat Komfort wagon. More

by Surge434

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

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Oct 17, 2022 -

Gurnee Volkswagen responded

Thank you for choosing Gurnee Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 16, 2022

Dealership Rating

Employee Rating

I keep getting a low tire pressure alert. It’s now been 3 times - I brought the car in twice already It’s now been 3 times - I brought the car in twice already More

by BEF1949

Verified Customer

Recommend Dealer

No

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Oct 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 20, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 11, 2022

Dealership Rating

Employee Rating

First time taking my car to this location. Very efficient and friendly staff! Should offer a free service for being a first time customer. Very efficient and friendly staff! Should offer a free service for being a first time customer. More

by Martinezelda08

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Amanda Raatz, Julio Quintana

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Oct 12, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

October 11, 2022

Dealership Rating

Employee Rating

Good, except for the lobby construction and noise, but noise comes with the construction part noise comes with the construction part More

by mkoehlerking

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 12, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. Bill and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our management, and we look forward to having the construction complete and working with you again.

Bill Summer | Page 2

Service Manager

Gurnee Volkswagen

63 Reviews of Bill Summer

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