Bill Terhorst | Page 44

I have been involved in the purchase, finance & service of 4 new vehicles since 2007 at Valley Honda. Curt Gonzalez was involved in all the purchases. Bill Terhorst in the most recent. Curt and service of 4 new vehicles since 2007 at Valley Honda. Curt Gonzalez was involved in all the purchases. Bill Terhorst in the most recent. Curt and Bill exemplify why Valley Honda is by far the best dealership I have ever dealt with. Curt, Bill and everyone else I have dealt with at Valley can be used as examples of what the definition is of a best-in-class culture of customer service. This is a truly extraordinary dealership. More

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Last Monday I was at the Lisle Honda...they treated me terribly and wouldn't even discuss numbers with me "until I was ready to buy". This led to me walking right out. I knew I still wanted to purchase terribly and wouldn't even discuss numbers with me "until I was ready to buy". This led to me walking right out. I knew I still wanted to purchase a Honda, but I knew that no one at the Lisle Honda deserved commission from my sale. Instead, I decided to drive the extra 15 minutes over to Valley Honda. I was greeted kindly by Bill Terhorst and treated with the utmost respect. Bill listened to my needs, respected my budget, and took time to really get to know me and what I wanted. He did not play games with my budget, instead he did all he could to get my monthly payment into a range that I could afford. He consistently showed his expertise in the car sales world, while still being incredibly personable and helpful. Thank you for everything and for providing me with an affordable, safe, first brand new car! It has been a pleasure working with you! More

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We arrived at Valley Honda expecting an aggressive, overly-eager salesperson to meet us before we were even all the way through the door (based on past experience at other dealerships) and were immedia overly-eager salesperson to meet us before we were even all the way through the door (based on past experience at other dealerships) and were immediately greeted by Bill Terhorst. Bill was very calm and friendly and right away we noticed our nerves were calming down. Bill personally took us around the lot after telling him what we were looking for. He methodically pointed out the features of the car, but did so in non-boastful way. Bill frequently made sure to ask if we had any questions. When it came time to buy it was a very smooth process. Bill kept us informed of every detail and charge so we knew exactly what we were paying for. Soon thereafter we drove away in our brand new Accord EX and we couldn't be happier. I highly recommend Valley Honda and, based on experience, working with Bill Terhorst. More

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This is the second auto purchase we've made from Valley Honda and from Bill. We had such a great experience with Bill a few years ago that we went out of our way to visit Valley Honda for this purc Valley Honda and from Bill. We had such a great experience with Bill a few years ago that we went out of our way to visit Valley Honda for this purchase (there are other Honda dealerships much closer to our house). This time we were researching mini vans and were not sure if we wanted to purchase a Honda or Toyota (we had a Sienna). Bill provided excellent information about the Odyssey and we were impressed. We did some research on our own a few weeks after first meeting with Bill. Bill was incredibly responsive to his emails - we communicated a lot during the "research" time frame. In the end, we decided to go with the Odyssey and went in the Saturday of Memorial Day weekend to purchase, an incredibly busy time for a car dealership. We worked with Bill to finalize pricing and value our trade in. Bill was able to meet our budget requirements which we didn't think would be possible! On this busy Saturday, Bill had some other clients come in, and rather than make us all wait, he brought Jack into help finalize our sale. This really impressed us - Bill's willingness to put the client first and have another salesperson involved. We started working with Jack on the credit application process. He was so professional and friendly. He also took us out for a test drive of the actual van we purchased and showed us some of the technical features including the voice recognition. He clearly knew his stuff! After the test drive, we had to leave for a few hours to take our kids to a birthday party. Jack gave us his cell and asked us to call when we were on our way back so he would be ready for us. He also informed us that finalizing the purchase would probably take some time since it was a Saturday evening of a holiday weekend and it would be busy. We appreciated that information - we picked up dinner for our kids so they could eat while we were waiting and also brought things along for them to do. When we returned Jack met with us and got our sale into the process. He continued to check in with us to provide the status and expressed concern over the wait. Fortunately his good communication all along set our expectations on waiting and we were pleased with the experience. Our experience with the business office was also excellent. The woman we worked with was professional, friendly and answered all of our questions. Next up was delivery, which Bill assisted us with. He helped get the customizable features setup on the van and answered any questions we had. Finally, we were impressed with the follow up of Valley Honda. The next day after purchase, Jack called and texted us to check in on our mini van, to be sure everything was good. We were impressed with the follow up! Very thoughtful. In summary, we LOVE Valley Honda and highly recommend both Bill Terhorst and Jack Davis! Thank you for another amazing experience. More

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I started my research for a new car about six weeks ago and decided the 2013 Accord was the best fit for me. I did an online search and had five local dealers provide pricing for my car. All five responded and decided the 2013 Accord was the best fit for me. I did an online search and had five local dealers provide pricing for my car. All five responded initially, and then three of the five dropped off. Of the two remaining dealerships, only one - Valley Honda's salesman, Bill Terhorst, stayed in the game. The other one sent automated inquiries. Initially, I battered Bill with questions pertaining to the Accord as I am a first time Honda owner. Bill quickly answered all my questions and engaged other departments (finance and service) to assist me. But the most pleasant experience was the quality of the quote Bill provided. It was not a weak quote to get the discussion started, but was a serious and final quote that was superior to all the other ones. In fact I had to ask Bill even more questions because I thought for sure something was missing. We closed the deal based on this great quote. My family and I finally met Bill on April 27. The moment we walked into the dealer, we knew we were in the right place and the anxiety level dropped a notch or two. Bill and the rest of the Valley Honda staff greeted us warmly and within moments, Bill took us outside to look at the new Accord. Bill explained the car in detail and took us for a test drive. Afterwards, he made sure we understood his dealership was behind us all the way by taking us on a tour of this fabulous dealership. We knew then we would be buying a car tonight. My family and I decided on a Basque Red Accord EX with the 2.4L 4-cyl. Bill did not have one in inventory that day but worked to find one on April 29. We closed the deal on April 30. In summary, this was my first new car in 21 years and my first Honda. My experience with Bill Terhorst and the rest of the Valley Honda staff made this purchase a pleasure and a memorable one. I encourage everyone to drop him a line and get ready for a true Honda experience. More

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I went to the dealership as I was considering a new car and liked the Honda I currently owned. Joe Barsalona met me at the door, listened to what features I was looking for and took me around the showroom and liked the Honda I currently owned. Joe Barsalona met me at the door, listened to what features I was looking for and took me around the showroom floor. He was patient, took his time to show and let me ask questions and ponder the choices. He set me up with a test drive of the new Honda Crosstour. I wanted to make sure my husband liked the car also, so left that day, planning to return later. I brought my husband to test drive cars at 3 different dealerships. He was as comfortable and pleased with the service as I was. Joe was delivering a vehicle to another customer, so asked Bill to work with us. Bill found us a Crosstour to test drive and answered our questions. By the end of the day I knew I wanted to purchase a Crosstour, so called and made an appointment with Joe to set everything in motion. He offered information about dealer add-ons but was not pressuring me to purchase; he just offered information and perspective. I just took delivery of my car two days ago. So far, I love it! Joe called today to see how I liked it and if I had any questions for him. I really appreciate the attention and concern that I get a good car and dealer experience. He made me feel like it 'really was about the customer." More

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My husband, John, and I visited Valley Honda shortly after Christmas and knew exactly what we wanted to do: buy a 2013 Fit Sport w/manual transmission and trade my 2004 Camry as part of the deal. We wo after Christmas and knew exactly what we wanted to do: buy a 2013 Fit Sport w/manual transmission and trade my 2004 Camry as part of the deal. We worked with Bill Terhorst from that first visit. Bill found the car I wanted (color and all) and while it was not in stock, it was scheduled to arrive in mid-January. We made the deal! Then, Bill sent me almost daily emails telling me where my Fit was in its journey across the country. I so appreciated those updates. The final email arrived last Friday telling me that the car was in (earlier than expected!) John and I went in Saturday morning to pick it up. Unfortunately, Bill was ill so Jeremy Andrews was assigned to finalize our transaction. Jeremy was every bit as knowledgeable and helpful as Bill. In conclussion, this is the second car we have purchased at Valley and we do not have loyalty to a single dealer. John investigates the dealers who are willing to deal even on the most highly desireable models. In 2008 that was Valley Honda and in 2012-13 it was Valley Honda again. More

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We recently purchased a new Honda Fit (Sport) for our daughter. We had an excellent experience with this dealership. We worked with Bill Terhorst who made the process quite painless. He was incredibly daughter. We had an excellent experience with this dealership. We worked with Bill Terhorst who made the process quite painless. He was incredibly professional and knowledgeable! He definitely knows what "excellent" customer service means. I would highly recommend this dealership and working with Bill! I should also mention that we were there on the busiest day of the year and despite all the people in that show room, Bill didn't rush or pressure us through the process. He took his time in explaining everything and answering all our questions. Further, after we made the purchase he took time out to make sure that we could get pictures of our daughter with her new car and the big bow! He allowed us to take our time which was really incredible in light of all the other potential sales in the building that day. The owner of the dealership also came out to greet us and as we were leaving he went through the car to make sure everything was perfect. I don't think you could find a better sales person to work with or a better dealership! We are extremely happy with our purchase and are delighted to be part of the the Valley Honda family! We can't wait to go back to get our accessories and work with the service department!! More

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My experience at Valley Honda was GREAT! I have never had a more enjoyable and easy sales process . Everything was simple due to working with both Dan Pantalone and Bill Terhorst. They helped me through ev a more enjoyable and easy sales process . Everything was simple due to working with both Dan Pantalone and Bill Terhorst. They helped me through every step of buying my new CR-V. They were incredibly helpful and attentive and even took an extra long time to teach me how to work my new navigation system. I highly recommend the Valley Honda Dealership and both Dan and Bill. More

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I was quite pleased with the customer service I received from Valley Honda employees. I appreciate the no nonsense approach. The employees of Valley Honda were efficient in expediting my buying process and from Valley Honda employees. I appreciate the no nonsense approach. The employees of Valley Honda were efficient in expediting my buying process and followed through as they stated they would. Overall, the above mentioned items lended to a good experience. I would recommend Valley Honda to anyone interested in purchasing a vehicle. Thanks to Kurt Gonzalez, a pleasant and efficient sales manager, as well as Nick Theodor and Bill Terhosrt for their high quality customer service. More

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