Bill Vanderberg | Page 13

Reliable and thorough service. Trustworthy and straight-forward service. Employees are all sincere and attentive. The online service reservation is efficient and reliable. The compl Trustworthy and straight-forward service. Employees are all sincere and attentive. The online service reservation is efficient and reliable. The complementary coffee and beverage choice is very good. More

by Hearn Chun Verified Customer Verified Customer

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Always provides first class service from start to finish. Excellent customer service team is always responsive and accommodating for maintenance and other issues or challenges Excellent customer service team is always responsive and accommodating for maintenance and other issues or challenges More

by ANDYWEISSBERG Verified Customer Verified Customer

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Extremely disappointed with the service from this dealership and Audi. I bought a new Q7 from them and before the car had 500 miles - I got a check engine warning and the AC knob fell with the lighte dealership and Audi. I bought a new Q7 from them and before the car had 500 miles - I got a check engine warning and the AC knob fell with the lightest touch. Not only has my two week old car been at the dealership for the last 3 days, but they didn’t fix a single thing and expect me to pay for the service More

by FIDEL.MOGOLLON Verified Customer Verified Customer

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#1 Audi service department. The issue was quickly diagnosed and repair work was done on time and under budget. Fair pricing for outstanding work. Access to a loaner car allowed The issue was quickly diagnosed and repair work was done on time and under budget. Fair pricing for outstanding work. Access to a loaner car allowed me to go about my day without the worry of getting my car back. More

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A Great Experience When a dealership treats you fairly you tend to go back. But when your experience is exceptional you refer the dealership to your friends and neighbor When a dealership treats you fairly you tend to go back. But when your experience is exceptional you refer the dealership to your friends and neighbors. There is a reason that the number of cars on the streets with the Audi Meadowlands/Benzel Busch signature nameplate is increasing. It is a testimony to the treatment that you receive from the sales team, the finance department and the service department. I have leased or purchased six cars from this dealership and I cannot speak highly enough of the professionalism and kindness extended to me by the staff. I think Dean Birth one of the nicest people to ever sell cars. He is honest and fair. Annie Hagenbush explains everything in detail, and if you ever have a problem Ariel Baez and Andrew Olive make sure that you have a loaner and that your car is repaired quickly and properly. More

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Winter Tires and Wheels The dealer was able to quickly order and deliver new winter tires and wheels, picked the car up, mounted and returned the car completing the install w The dealer was able to quickly order and deliver new winter tires and wheels, picked the car up, mounted and returned the car completing the install within a few hours. Service was proactive and professional. Certainly would use them again. More

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Rude and condescending Andrew blew me off multiple times and is not interested in helping. Passive aggressive. My experience has been horrible from start to finish. I would Andrew blew me off multiple times and is not interested in helping. Passive aggressive. My experience has been horrible from start to finish. I would not recommend. Bill was not any better. Thought the manager would be interested in helping. He did not follow up in a timely manner. Had to call him twice for a follow up call. Again, very passive aggressive in his behavior. More

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Great Customer Service! While my car (AUDI A4) has been awesome from day 1, service is where could potentially arise. But not so, pulling up the staff took over the car in li While my car (AUDI A4) has been awesome from day 1, service is where could potentially arise. But not so, pulling up the staff took over the car in literally seconds. Checking in at the reception, all papers were ready, so not more than 30 seconds were spent. Was asked if I needed a loaner or would wait, with wait-time being 1-1.5 hours. I waited and enjoy the courtesy lounge, well stocked with coffees, juices, fruit and several pastries and, not least, strong WiFi. 45 minutes after arriving, the car was serviced and ready out front. And it was washed, vacuumed and with the interior cleaned. Top notch service!! More

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Great Service Quick, great service. As expected with my other service appointments at this dealership. Love coming here and highly recommend. Free car wash included Quick, great service. As expected with my other service appointments at this dealership. Love coming here and highly recommend. Free car wash included after service! More

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Taking delivery of my new 2018 RS3 Last week I finally took delivery of my new sweet ride. The experience was flawless thanks to Dean (Sales) and Annie (admin) as it has been the past Last week I finally took delivery of my new sweet ride. The experience was flawless thanks to Dean (Sales) and Annie (admin) as it has been the past four times as well The process was quick, pleasant and professional - I appreciate that and I would recommend this dealership to anyone looking for a new Audi vehicle Thanks again ! More

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